365Ticketing vs. Agiloft Flexible Service Desk Suite
365Ticketing vs. Agiloft Flexible Service Desk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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365Ticketing | Agiloft Flexible Service Desk Suite | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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365Ticketing | Agiloft Flexible Service Desk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | NinjaOne Score 9.2 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | NinjaOne Score 9.2 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Agiloft Flexible Service Desk Suite | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (12 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (9 ratings) |
Usability | - (0 ratings) | 7.3 (2 ratings) |
Availability | - (0 ratings) | 8.6 (2 ratings) |
Support Rating | - (0 ratings) | 9.1 (2 ratings) |
365Ticketing | Agiloft Flexible Service Desk Suite | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Agiloft |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Agiloft |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Agiloft |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Agiloft |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Agiloft |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Agiloft |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Agiloft |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Agiloft |
ScreenShots | 365Ticketing Screenshots | Agiloft Flexible Service Desk Suite Screenshots |