4 Ratings
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Score 9 out of 100
15 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

365Ticketing

I would recommend 365Ticketing to anyone who is finding it difficult in managing customer service tickets and tasks using their legacy software. This is the ultimate solution for all of your ticketing management, respecting deadlines and being on top of your deliverables. It is highly versatile and effective in helping you keep tabs on everything from a management perspective as well. 365Ticketing might be less appropriate when you are working internally among your team with fewer client communications - where you want a effective document store and the ability to reference / design and build out flow charts, tech stack diagrams etc. for your typical software / web application development.
Darshil Shah | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

365Ticketing
8.0
Agiloft Flexible Service Desk Suite
9.4
Organize and prioritize service tickets
365Ticketing
7.0
Agiloft Flexible Service Desk Suite
10.0
Expert directory
365Ticketing
8.0
Agiloft Flexible Service Desk Suite
ITSM collaboration and documentation
365Ticketing
8.0
Agiloft Flexible Service Desk Suite
Ticket creation and submission
365Ticketing
8.0
Agiloft Flexible Service Desk Suite
Ticket response
365Ticketing
9.0
Agiloft Flexible Service Desk Suite
Service restoration
365Ticketing
Agiloft Flexible Service Desk Suite
10.0
Self-service tools
365Ticketing
Agiloft Flexible Service Desk Suite
10.0
Subscription-based notifications
365Ticketing
Agiloft Flexible Service Desk Suite
10.0
ITSM reports and dashboards
365Ticketing
Agiloft Flexible Service Desk Suite
7.1

Self Help Community

365Ticketing
9.0
Agiloft Flexible Service Desk Suite
Internal knowledge base
365Ticketing
9.0
Agiloft Flexible Service Desk Suite

Multi-Channel Help

365Ticketing
9.0
Agiloft Flexible Service Desk Suite
Email support
365Ticketing
9.0
Agiloft Flexible Service Desk Suite

ITSM asset management

365Ticketing
Agiloft Flexible Service Desk Suite
9.0
Configuration mangement
365Ticketing
Agiloft Flexible Service Desk Suite
8.1
Policy and contract enforcement
365Ticketing
Agiloft Flexible Service Desk Suite
10.0

Change management

365Ticketing
Agiloft Flexible Service Desk Suite
10.0
Change requests repository
365Ticketing
Agiloft Flexible Service Desk Suite
10.0
Service-level management
365Ticketing
Agiloft Flexible Service Desk Suite
10.0

Pros

365Ticketing

  • It helps in respecting deadlines of the client by effectively managing the tasks as per their priority and due date.
  • Resolves difficulty in effective organization of a zillion tickets that we usually receive for system upgradation.
  • Helps our team be productive and focus on what is important i.e. working on client tasks.
  • Easy to use and scalable.
  • Effective in measuring the utilization and productivity of the team.
Darshil Shah | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
Don Ruxton | TrustRadius Reviewer

Cons

365Ticketing

  • User Interface can be designed [to be] a little more intuitive
  • Personalization can be used to help user focus on the tasks they are proficient in, e.g. letting the network admin know what pending and unassigned tickets are related to their field when they are almost caught up with their existing work.
  • Effective timeline management feature can be added to make the tool more comprehensive.
Darshil Shah | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

  • With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
  • At one point we seemed to have some performance issues, but those seem to be in the past.
  • The text messaging integration would be nice.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

365Ticketing

No score
No answers yet
No answers on this topic

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
Michael Canino | TrustRadius Reviewer

Usability

365Ticketing

No score
No answers yet
No answers on this topic

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto | TrustRadius Reviewer

Support Rating

365Ticketing

No score
No answers yet
No answers on this topic

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We often hear back very quickly with answers to our questions. They also support their answers at times with screenshots and videos to help further explain their advice and suggestions.The only reason it isn't a 10 is because sometimes using only the online support system, sometimes things aren't communicated as well as they would be over the phone. However, we know if there is a major issue going on, we can call Agiloft for support.
Elizabeth Lepisto | TrustRadius Reviewer

Alternatives Considered

365Ticketing

The 365Ticketing tool seems to be a good option for us compared to alternatives that we have used up till now - primarily because it has the right number of features that are required for effective ticket management, not too many to overwhelm our platform admin and team and not too few where we would have do most of the organizational tasks. It has got everything you would need for collaborating with your customer effectively and be always on top of your game in helping your clients with all they need.
Darshil Shah | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

Most of the other CRM software packages we evaluated were either too complicated or time
consuming to setup and customize, or they were too expensive, especially since many
of the companies charge additional fees for each additional module or function
you want to use.
Steve Theroux | TrustRadius Reviewer

Return on Investment

365Ticketing

  • Increase in organizational abilities.
  • Increased adherence to customer's SLAs and deadlines due to tasks prioritization.
  • Effectively collaborate with customer on a single platform.
Darshil Shah | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

  • Helps us organize tasks and projects and the data associated with each project
  • Helps us organize our resources to meet the demand of issues and events
  • This has helped us keep moving forward during times we otherwise would have pulled back.
  • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
Matt Gibson | TrustRadius Reviewer

Screenshots

Pricing Details

365Ticketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

365Ticketing Editions & Modules

Edition
365Ticketing$171
  1. user/month
Additional Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Agiloft Flexible Service Desk Suite Editions & Modules

Edition
Free Trial$01
ProfessionalContact sales team
Professional ExtendedContact sales team
EnterpriseContact sales team
Enterprise ExtendedContact sales team
  1. per license/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

365Ticketing
9.0
Agiloft Flexible Service Desk Suite
10.0

Likelihood to Renew

365Ticketing
Agiloft Flexible Service Desk Suite
8.9

Usability

365Ticketing
Agiloft Flexible Service Desk Suite
7.3

Reliability and Availability

365Ticketing
Agiloft Flexible Service Desk Suite
8.6

Support Rating

365Ticketing
Agiloft Flexible Service Desk Suite
9.1

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