What users are saying about

3CX vs Nextiva Business Phone Service

3CX
49 Ratings
Nextiva Business Phone Service
26 Ratings

3CX

49 Ratings
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Score 7.4 out of 100

Based on 49 reviews and ratings

Nextiva Business Phone Service

26 Ratings
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Score 8 out of 100

Based on 26 reviews and ratings

Feature Set Ratings

    Cloud PBX

    3CX

    Feature Set Not Supported
    N/A
    8.7

    Nextiva Business Phone Service

    87%
    Nextiva Business Phone Service ranks higher in 5/5 features
    Nextiva Business Phone Service ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.8
    88%
    5 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    User templates

    N/A
    0 Ratings
    8.1
    81%
    5 Ratings

    Call reports

    N/A
    0 Ratings
    8.6
    86%
    5 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Call Management

    3CX

    Feature Set Not Supported
    N/A
    8.9

    Nextiva Business Phone Service

    89%
    Nextiva Business Phone Service ranks higher in 5/5 features
    Nextiva Business Phone Service ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    9.5
    95%
    6 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Message alerts

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    VoIP system collaboration

    3CX

    Feature Set Not Supported
    N/A
    7.7

    Nextiva Business Phone Service

    77%
    Nextiva Business Phone Service ranks higher in 4/4 features
    Nextiva Business Phone Service ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Video screen sharing

    N/A
    0 Ratings
    7.1
    71%
    3 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.8
    88%
    3 Ratings

    Mobile apps

    3CX

    Feature Set Not Supported
    N/A
    5.5

    Nextiva Business Phone Service

    55%
    Nextiva Business Phone Service ranks higher in 2/2 features
    Nextiva Business Phone Service ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    6.9
    69%
    6 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    4.0
    40%
    4 Ratings

    Attribute Ratings

    • Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    6.5

    3CX

    65%
    12 Ratings
    9.0

    Nextiva Business Phone Service

    90%
    8 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    6.0

    Nextiva Business Phone Service

    60%
    1 Rating

    Usability

    3CX

    N/A
    0 Ratings
    8.0

    Nextiva Business Phone Service

    80%
    1 Rating

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    8.7

    Nextiva Business Phone Service

    87%
    6 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Nextiva Business Phone Service

    It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

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    Scott Scanlon | TrustRadius Reviewer
    Scott Scanlon
    View all 8 answers on this topic

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Nextiva Business Phone Service

    • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
    • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
    • User-friendly application with availability indicator, call settings, and personal preferences.

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    Jose Luis Reyes Graterol | TrustRadius Reviewer
    Jose Luis Reyes Graterol
    View all 8 answers on this topic

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.

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    Daniel Merkl | TrustRadius Reviewer
    Daniel Merkl
    View all 12 answers on this topic

    Nextiva Business Phone Service

    • While phones are feature rich, they can still be confusing for some of our users.
    • Mobile app can be glitchy at times.
    • Would love to see more touch screen options.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 8 answers on this topic

    Pricing Details

    3CX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0

    3CX Editions & Modules

    Edition
    StandardFree
    Pro1.082
    Enterprise1.312
    1. none
    2. per user/per month
    Additional Pricing Details
    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Nextiva Business Phone Service

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $18.95 per month

    Nextiva Business Phone Service Editions & Modules

    Edition
    Essential$23.951
    Professional$27.951
    Enterprise$37.951
    Ultimate$67.951
    1. Per User Per Month
    Additional Pricing Details
    —

    Likelihood to Renew

    3CX

    No score
    No answers yet
    No answers on this topic

    Nextiva Business Phone Service

    Nextiva Business Phone Service 6.0
    Based on 1 answer
    I no longer make this decision

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Usability

    3CX

    No score
    No answers yet
    No answers on this topic

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.0
    Based on 1 answer
    It is good for phone calls but it needs to include Bluetooth headsets.

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    Hunter Clayton | TrustRadius Reviewer
    Hunter Clayton
    View all 1 answers on this topic

    Support Rating

    3CX

    3CX 5.4
    Based on 4 answers
    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

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    Laura Steinbrink | TrustRadius Reviewer
    Laura Steinbrink
    View all 4 answers on this topic

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.7
    Based on 6 answers
    I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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    Josh Musson | TrustRadius Reviewer
    Josh Musson
    View all 6 answers on this topic

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 12 answers on this topic

    Nextiva Business Phone Service

    The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users

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    JAMIE RISSKY | TrustRadius Reviewer
    JAMIE RISSKY
    View all 8 answers on this topic

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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    Artur Bittencourt | TrustRadius Reviewer
    Artur Bittencourt
    View all 12 answers on this topic

    Nextiva Business Phone Service

    • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
    • We like that the fax number alerts us via email if we have a message.

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    Heather Neisen | TrustRadius Reviewer
    Heather Neisen
    View all 8 answers on this topic

    Screenshots

    Nextiva Business Phone Service

    —

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