3CX vs. Nextiva Business Phone Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.3 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
Nextiva Business Phone Service
Score 8.9 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Pricing
3CXNextiva Business Phone Service
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Offerings
Pricing Offerings
3CXNextiva Business Phone Service
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Features
3CXNextiva Business Phone Service
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
3CX
-
Ratings
Nextiva Business Phone Service
9.1
154 Ratings
11% above category average
Hosted PBX00 Ratings9.271 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.489 Ratings
User templates00 Ratings8.793 Ratings
Call reports00 Ratings9.1132 Ratings
Directory of employee names00 Ratings9.2130 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
3CX
-
Ratings
Nextiva Business Phone Service
9.0
170 Ratings
7% above category average
Answering rules00 Ratings9.2155 Ratings
Call recording00 Ratings8.9131 Ratings
Call park00 Ratings9.1122 Ratings
Call screening00 Ratings9.0121 Ratings
Message alerts00 Ratings8.9151 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
3CX
-
Ratings
Nextiva Business Phone Service
8.8
122 Ratings
6% above category average
Video conferencing00 Ratings8.861 Ratings
Audio conferencing00 Ratings9.1106 Ratings
Video screen sharing00 Ratings8.552 Ratings
Instant messaging00 Ratings8.682 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
3CX
-
Ratings
Nextiva Business Phone Service
8.5
149 Ratings
2% above category average
Mobile app for iOS00 Ratings8.6127 Ratings
Mobile app for Android00 Ratings8.5110 Ratings
Best Alternatives
3CXNextiva Business Phone Service
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CXNextiva Business Phone Service
Likelihood to Recommend
7.9
(14 ratings)
9.1
(181 ratings)
Likelihood to Renew
-
(0 ratings)
9.6
(5 ratings)
Usability
-
(0 ratings)
9.6
(3 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
5.4
(2 ratings)
9.1
(6 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.7
(3 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
3CXNextiva Business Phone Service
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Read full review
Nextiva
I have already recommended the service to many other companies, and they have switched. The company my daughter works for were looking for a great service, I gave them Nextiva, and they have been using for a couple of years now
Read full review
Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
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Nextiva
  • Setup and installation is a breeze! I reached out several times after the installation to make a few changes to how our phones are configfured and the customer service went above and beyond. I love being appreciated as a customer after the sale!
  • The back end feels a little dated, but it works! And that's what matters.
  • The cost was very resonable for us for what we need from a phone service.
  • Our account manager is extrememly accessible.
  • Setting up auto attendants (which Nextiva calls "flows") is very intuitive. I had our whole attendant and phone tree set up in literally minutes.
Read full review
Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
Read full review
Nextiva
  • Billing - the only issue we have had is related to billing. They started a new system late in 2022 and it's had some issues, but they are working through them.
  • Communication between staff and teams at Nextiva Business Phone Service can be an issue at times, sometimes the left hand doesn't seem to know what the right hand is doing.
  • They don't send out free tacos - kidding of course but I don't have any complaints. The billing and communication are small issues but that is all I could think of.
Read full review
Likelihood to Renew
3CX
No answers on this topic
Nextiva
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
Read full review
Usability
3CX
No answers on this topic
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
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Reliability and Availability
3CX
No answers on this topic
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
Performance
3CX
No answers on this topic
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review
Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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Online Training
3CX
No answers on this topic
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
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Implementation Rating
3CX
No answers on this topic
Nextiva
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
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Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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Nextiva
We made the decision to move forward based on features price and of course the hand holding by our account manager Bill B who was incremental getting us the right solution for what we needed and helping us through the deployment. He was amazing. Always gets my questions answered
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Scalability
3CX
No answers on this topic
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Read full review
Nextiva
  • While Nextiva isn't cheap, we have saved money by eliminating all of our POTS lines, and PRI's from 3rd party carriers.
  • To be able to scale on the fly makes new office setup a breeze. Lead time is only a few weeks at most if we want to open a new office, this includes custom auto attendant setup.
  • As the Telecommunications admin for the company it is super easy for me to administer all of our offices from one web portal.
Read full review
ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues