3CX vs Nextiva Business Phone Service | TrustRadius

What users are saying about

Score 9 out of 10

Based on 34 reviews and ratings

Score 8.2 out of 10

Based on 15 reviews and ratings

Feature Rating Comparison

3CX

Nextiva Business Phone Service

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

3CX

Nextiva Business Phone Service

Answering rules

Call recording

Call park

Call screening

Message alerts

3CX

Nextiva Business Phone Service

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

3CX

Nextiva Business Phone Service

Mobile app for iOS

Mobile app for Android

Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

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Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
User-friendly application with availability indicator, call settings, and personal preferences.

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Jose Luis Reyes Graterol

Vice President,Latin America

LiveUBroadcast Media, 201-500 employees

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Cons

It can include outgoing fax functionality
Voice quality appears to suffer greatly with weak Internet signal
Setting up conference calls could be made simpler
Can include texting capability

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Verified User

Engineer in Engineering

Civil Engineering Company, 11-50 employees

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I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.

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Director of Account Services

Enliven, LLCFood & Beverages, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Nextiva Business Phone Service 6.0

Based on 1 answer

I no longer make this decision

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Verified User

Administrative Assistant in Information Technology

Computer Hardware Company, 11-50 employees

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Usability

3CX 8.0

Based on 1 answer

It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

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Verified User

Manager in Information Technology

Automotive Company, 201-500 employees

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Nextiva Business Phone Service 8.0

Based on 1 answer

It is good for phone calls but it needs to include Bluetooth headsets.

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Sales & Marketing Representative

DigiPro MediaComputer Software, 11-50 employees

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Support Rating

3CX 5.7

Based on 5 answers

The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

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Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

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Nextiva Business Phone Service 8.9

Based on 6 answers

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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ISR

SetscheduleReal Estate, 51-200 employees

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Alternatives Considered

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

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The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
Call logs add for better supervision when personnel is not in the same location.

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Jose Luis Reyes Graterol

Vice President,Latin America

LiveUBroadcast Media, 201-500 employees

View all 6 answers on this topic

Screenshots

See All (6) 3CX Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

3CX Editions & Modules

Edition

Standard	Free
Pro	1.08²
Enterprise	1.31²

per user/per month

Additional Pricing Details

Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nextiva Business Phone Service Editions & Modules

—

Additional Pricing Details

—

Rating Summary

3CX

Nextiva Business Phone Service

3CX

Nextiva Business Phone Service

3CX

Nextiva Business Phone Service

3CX

Nextiva Business Phone Service

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