3CX vs Nextiva Business Phone Service

• Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
• Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
• Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Read full review

• Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
• Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
• User-friendly application with availability indicator, call settings, and personal preferences.

Read full review

• Logs - They give you general or really high-level info but you can't really drill down to specifics of what happened and who did what
• Better segregation of roles or implementation of RBAC - sometimes you provide permissions to manager to be able to manage queue or ring group and they have way more permissions that are needed but no way to scale them down

Read full review

• I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
• Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.

Read full review

• 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
• As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

Read full review

• The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
• Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
• Call logs add for better supervision when personnel is not in the same location.

Read full review