3CX vs. Nextiva VoIP Call Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.3 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
Nextiva VoIP Call Center
Score 7.3 out of 10
N/A
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
$50
per month per user
Pricing
3CXNextiva VoIP Call Center
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
Pro
$50
per user per month
Enterprise
$100
per user per month
Offerings
Pricing Offerings
3CXNextiva VoIP Call Center
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Features
3CXNextiva VoIP Call Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
3CX
-
Ratings
Nextiva VoIP Call Center
9.3
3 Ratings
10% above category average
Agent dashboard00 Ratings9.03 Ratings
Validate callers00 Ratings10.03 Ratings
Outbound response00 Ratings9.53 Ratings
Call forwarding00 Ratings9.03 Ratings
Click-to-call (CTC)00 Ratings8.53 Ratings
Warm transfer00 Ratings9.53 Ratings
Predictive dialing00 Ratings10.02 Ratings
Interactive voice response00 Ratings10.02 Ratings
REST APIs00 Ratings9.02 Ratings
Call scripts00 Ratings9.02 Ratings
Call tracking00 Ratings8.63 Ratings
Multichannel integration00 Ratings10.02 Ratings
CRM software integration00 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
3CX
-
Ratings
Nextiva VoIP Call Center
9.5
3 Ratings
13% above category average
Inbound call routing00 Ratings9.53 Ratings
Omnichannel inbound routing00 Ratings10.02 Ratings
Recording00 Ratings9.03 Ratings
Quality management00 Ratings9.03 Ratings
Call analytics00 Ratings9.03 Ratings
Historical reporting00 Ratings10.03 Ratings
Live reporting00 Ratings10.03 Ratings
Customer surveys00 Ratings9.02 Ratings
Customer interaction analytics00 Ratings10.02 Ratings
Best Alternatives
3CXNextiva VoIP Call Center
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CXNextiva VoIP Call Center
Likelihood to Recommend
7.8
(14 ratings)
8.0
(4 ratings)
Support Rating
5.4
(2 ratings)
10.0
(1 ratings)
User Testimonials
3CXNextiva VoIP Call Center
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
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Nextiva
Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
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Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
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Nextiva
  • Accommodating customer hotline.
  • Lower rate.
  • User friendly recording portal.
Read full review
Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
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Nextiva
  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
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Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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Nextiva
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
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Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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Nextiva
Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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Nextiva
  • Set up in over 5 locations nationwide.
  • 300+ users with 75% working remotely.
  • Looking at adding addition 100+ users in the near future due to demand.
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ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues