What users are saying about
10 Ratings
10 Ratings
10 Ratings
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Score 9.1 out of 100
10 Ratings
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Score 7.4 out of 100

Attribute Ratings

  • 7shifts is rated higher in 1 area: Likelihood to Recommend
  • 7shifts and WorkForce Suite are tied in 1 area: Support Rating

Likelihood to Recommend

10.0

7shifts

100%
6 Ratings
8.0

WorkForce Suite

80%
5 Ratings

Likelihood to Renew

7shifts

N/A
0 Ratings
8.7

WorkForce Suite

87%
4 Ratings

Support Rating

10.0

7shifts

100%
7 Ratings
10.0

WorkForce Suite

100%
2 Ratings

Online Training

7shifts

N/A
0 Ratings
3.0

WorkForce Suite

30%
1 Rating

Likelihood to Recommend

7shifts

7Shifts is ideal for a broad number of restaurant clients, whether it is a single unit, independent location or multi-unit, multi-jurisdiction group like ours. Pricing is very reasonable, and as mentioned earlier, a lightweight and intuitive platform makes it easy to implement and maintain, and scalable for growth
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Workforce Software

EmpCenter is really well suited for companies with minimal variety in time keeping needs. Certainly somewhere that has fairly regular work schedules and operational needs the system would be programmed for and meet those needs quite well. I think they assert themselves as a product specifically for those more complex companies, and I believe it is one of a few products available for companies with many employee types and complex work schedule and pay needs, but because of those complexities each have their own specific customizations I feel it is difficult for the company to then manage the different products that end up existing. Each ends up being unique so applying large scale changes doesn't work well as something we may request and need if applied over EmpCenter in general may cause problems for another company. Therefore everything has to be done on an individual basis and is more time consuming and costly.
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Pros

7shifts

  • Staff can easily access fellow team members' contact info (phone & email).
  • Staff can easily enter availability or time off.
  • Managers have a log book to share issues or updates from the days’ shift so quick action can be completed easily if needed.
  • Being able to communicate with managers only, with a specific department, or with the entire staff easily is very helpful.
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Workforce Software

  • A lot flexibility in configuration of the system
  • works well with other systems. We were able to collect data from another time system, Avaya phone systems and even a point of sale system with not a lot of difficulty.
  • They know their product and integration points. They were able to troubleshoot problems with hardware time collection devices quite quickly. We found the devices they sold to be quite durable.
  • Out of the box they have more reports than I would have anticipated. Creating new reports was sometimes a task if it was complex but there were usually similar reports you could use as a starter template
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Cons

7shifts

  • When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
  • When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.
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Workforce Software

  • One feature I would like to see on EmpCenter is a vacation calendar that monitors all vacation requests for all employees within a group.
  • EmpCenter is not wholly compatible with other softwares and there are occasions when time data does not properly translate.
  • Moreover, I would like EmpCenter to automatically provide timekeepers with delegations from managers. This way if a manger does not want to grant the timekeeper authority it is easier to rescind, rather than tracking down all managers to grant timekeeping privileges.
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Pricing Details

7shifts

Starting Price

$0

Editions & Modules

7shifts editions and modules pricing
EditionModules
Free$0.001
Appetizer$19.992
Entree$43.993
The Works$74.974
GourmetContact sales team5

Footnotes

  1. none
  2. per location/per month
  3. per location/per month
  4. per location/per month
  5. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

WorkForce Suite

Starting Price

Editions & Modules

WorkForce Suite editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    7shifts

    No answers on this topic

    Workforce Software

    After spending close to 5 years to decide on which payroll product to acquire for our University, I cannot image we would switch now that we have it in use.
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    Support Rating

    7shifts

    I would say everyone at our store really appreciates the fact that we have 7shifts. We would be lost with out it. It would be hard to find anyone that does not support the software.
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    Workforce Software

    Extremely knowledgeable staff that truly care about our business processes
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    Alternatives Considered

    7shifts

    For me, 7Shifts has the same amount of functionality, but for a much better price. The app functionality of 7shifts was easier to navigate and allowed me to do more than HotSchedules. I've recommended it to several other local businesses who have implemented it as well and had great luck.
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    Workforce Software

    Deputy was a LOT easier to use, and I personally liked it more. It did not make approving payroll at the end of the week as easy as WorkForce, and Deputy did not show any PTO balances. Deputy seemed like a simpler, less in-depth version of WorkForce. Personally, I would prefer Deputy, but a lot of my colleagues disagree
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    Return on Investment

    7shifts

    • Positive: Less call outs/ and missed communication due to internal conversations that were never communicated. For example, employees tell manager A they are not coming but Manager A does not tell manage B and C.
    • Positive: Manager log book has helped multiple departments stay in touch and on the pulse of the floor operation. Departments like HR, events, reservations, AP/ AR, etc. are not empowered to be more proactive
    • Labor and sales are tracked and can be forecasted which has helps us schedule SMARTER
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    Workforce Software

    • EmpCenter has reduced the amount of time administrators are spending on payroll. Certainly it has made our entry to our pay system more efficient since we can simply load the data from the time keeping system and we are not collecting actual physical signatures and paper timesheets that must be reviewed for accuracy and completeness. The system does this for us and some automatic calculating of certain pay due that we were hand adding. However the feedback I am getting is that the supervisors feel their work has been increased greatly. They are spending more time correcting and approving time. Essentially the work we were doing in our central offices to review and correct time the supervisor must now do as they approve the time. We have now asked them to be more responsible for proper reporting and use which requires they know more about the rules and many different aspects of pay than they had before. We have employees who are union represented and get some benefits from the contract others do not receive, contract employees who have certain pay aspects in their contracts that must be known, as well as temporary employees and students who get very different pay from the other employees. While some things have been programmed for the system to know and handle, some things must be added to the time sheet to pay properly or the way time is reported is different (some clock out for lunch some don't) supervisors must now know these differences while that used to be a role that was more mine as an administrator. Now I just help them and audit and review.
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