8x8 Contact Center vs. Evolve IP Call Center
8x8 Contact Center vs. Evolve IP Call Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Evolve IP Call Center | N/A | Evolve IP’s Call Center solution is designed to provide agents and front-line supervisors with features that are designed to increase efficiency and make their jobs easier. According to the vendor, their solution provides managers with the following benefits: lower TCO, predictable monthly costs, no upgrades or maintenance fees, immediate access to new features, scalability and more. Additionally, the vendor says managers also experience unparalleled control and visibility into… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Evolve IP Call Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Evolve IP Call Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Evolve IP Call Center | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.8 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Evolve IP Call Center | |
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Likelihood to Recommend | 8x8, Inc. | Evolve IP No answers on this topic |
Pros | 8x8, Inc. | Evolve IP No answers on this topic |
Cons | 8x8, Inc. | Evolve IP No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Evolve IP No answers on this topic |
Usability | 8x8, Inc. | Evolve IP No answers on this topic |
Reliability and Availability | 8x8, Inc. | Evolve IP No answers on this topic |
Performance | 8x8, Inc. | Evolve IP No answers on this topic |
Support Rating | 8x8, Inc. | Evolve IP No answers on this topic |
In-Person Training | 8x8, Inc. | Evolve IP No answers on this topic |
Online Training | 8x8, Inc. | Evolve IP No answers on this topic |
Implementation Rating | 8x8, Inc. | Evolve IP No answers on this topic |
Alternatives Considered | 8x8, Inc. | Evolve IP No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Evolve IP No answers on this topic |
Scalability | 8x8, Inc. | Evolve IP No answers on this topic |
Return on Investment | 8x8, Inc. | Evolve IP No answers on this topic |
ScreenShots |