8x8 Express vs Cisco IP Phone 6800 Series

Likelihood to Recommend

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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Great for group calls - the rollover feature is good. It makes it easy to have hotlines. The audio is clear and consistent. Easy to access voice messages and you can see you have voice messages without having to dial in through your number. The speed dial is easy to use - this comes in handy because we are often calling the same departments over and over - with a touch of a button we are able to connect right away; with out looking at a hand out for the digits.

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Verified User

Employee in Human Resources

E-Learning Company, 5001-10,000 employees

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Pros

Being able to forward calls to my cell phone when I am out of office.
So much functionality. So many options.
One set price instead of a bunch of add-on fees.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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Audio quality is solid
It is portable and has good distance capability
It's compact and easy to carry
Battery life is decent

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Verified User

C-Level Executive in Professional Services

Information Technology & Services Company, 11-50 employees

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Cons

Setup is a pain.
Transferring numbers take a long time.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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Ability to change ringer based on internal or external call

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Verified User

Employee in Human Resources

E-Learning Company, 5001-10,000 employees

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Support Rating

8x8 Express 5.5

Based on 1 answer

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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It's less expensive, more compact but not as robust and well-adopted/supported since Spectralink kind of owns the industry. Cisco needs to make more of these lines of DECT phones in order to compete.

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Verified User

C-Level Executive in Professional Services

Information Technology & Services Company, 11-50 employees

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Return on Investment

We are still learning all the nuances but we miss much fewer calls.
Transitioning calls to the appropriate person is much easier.
Ease of use.

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Luke Sullivan

Owner

Pinnacle FitnessHealth, Wellness and Fitness, 1-10 employees

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I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

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Verified User

Employee in Human Resources

E-Learning Company, 5001-10,000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

8x8 Express vs Cisco IP Phone 6800 Series

8x8 Express

Cisco IP Phone 6800 Series

Pros

Cons

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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