What users are saying about

8x8 Express vs Cisco IP Phone 6800 Series

8x8 Express
12 Ratings
Cisco IP Phone 6800 Series
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Top Rated
33 Ratings
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8x8 Express

12 Ratings
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Score 8.1 out of 100

Based on 12 reviews and ratings

Cisco IP Phone 6800 Series

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Top Rated
33 Ratings
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Score 8.2 out of 100

Based on 33 reviews and ratings

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Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

8x8 Express

91%
1 Rating
8.2

Cisco IP Phone 6800 Series

82%
14 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating

Cisco IP Phone 6800 Series

N/A
0 Ratings

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.

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Luke Sullivan | TrustRadius Reviewer
Luke Sullivan
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Cisco IP Phone 6800 Series

As of now, we are using a Cisco IP phone and I think it is suited for [mid-size organizations] where they can manage IT dept and IT person this device is [one-time] setup but sometimes if anything happens it will very difficult to understand without IT background so [I] prefer for Mid size organization.

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Mohammed Ashfaq Hussain | TrustRadius Reviewer
Mohammed Ashfaq Hussain
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Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.

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Luke Sullivan | TrustRadius Reviewer
Luke Sullivan
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Cisco IP Phone 6800 Series

  • Audio quality is solid
  • It is portable and has good distance capability
  • It's compact and easy to carry
  • Battery life is decent

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.

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Luke Sullivan | TrustRadius Reviewer
Luke Sullivan
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Cisco IP Phone 6800 Series

  • Backlit buttons would help for poorly lit areas
  • Handset that is resilient to continuous sanitizing and cleaning
  • More rounded, smoother design of the instrument instead of the harsh square shape

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Jesse Bridgelal | TrustRadius Reviewer
Jesse Bridgelal
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Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Cisco IP Phone 6800 Series

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

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Luke Sullivan | TrustRadius Reviewer
Luke Sullivan
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Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.

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Luke Sullivan | TrustRadius Reviewer
Luke Sullivan
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Cisco IP Phone 6800 Series

With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that are aimed at boosting productivity, wherever employees are based. These include the ability to handle multiple calls, fixed-function buttons that provide one-touch access to important features, and localized language support for international users. This is an ideal solution for this kind of scenario.

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Jorge E. Cantillo C. | TrustRadius Reviewer
Jorge E. Cantillo C.
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Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.

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Luke Sullivan | TrustRadius Reviewer
Luke Sullivan
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Cisco IP Phone 6800 Series

  • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
  • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
  • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

8x8 Express

Cisco IP Phone 6800 Series

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