What users are saying about

8x8 Virtual Contact Center

6 Ratings
Score 7.5 out of 101

CallHippo

1 Ratings
Score 10 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Contact Center

It works well in the model which we're using it for which is an 'overflow' situation. It would work fine for people calling in and choosing various options to get routed to different groups. It is scalable and flexible to use for various workflows. What I can't speak to is the limitations of the scalability. So I can't speak to using this on a larger level.
Bryan Simms profile photo

CallHippo

CallHippo not only reduced our telephone bills as well as it made our business communication too easy. They make it possible to connect with our clients even while on go. The voice quality is superb and they have great customer support for resolving issues. It's easy to set up the tool at any time on anyone's laptop.
David Rabada profile photo

Feature Rating Comparison

Contact Center Software

8x8 Virtual Contact Center
8.8
CallHippo
Agent dashboard
8x8 Virtual Contact Center
8.0
CallHippo
Validate callers
8x8 Virtual Contact Center
9.0
CallHippo
Outbound response
8x8 Virtual Contact Center
10.0
CallHippo
Call forwarding
8x8 Virtual Contact Center
10.0
CallHippo
Click-to-call (CTC)
8x8 Virtual Contact Center
8.0
CallHippo
Warm transfer
8x8 Virtual Contact Center
9.0
CallHippo
Predictive dialing
8x8 Virtual Contact Center
8.0
CallHippo
Interactive voice response
8x8 Virtual Contact Center
8.0
CallHippo
Call scripts
8x8 Virtual Contact Center
9.0
CallHippo
Call tracking
8x8 Virtual Contact Center
9.0
CallHippo

Workforce Optimization (WFO)

8x8 Virtual Contact Center
8.8
CallHippo
Inbound call routing
8x8 Virtual Contact Center
10.0
CallHippo
Recording
8x8 Virtual Contact Center
9.0
CallHippo
Quality management
8x8 Virtual Contact Center
9.0
CallHippo
Call analytics
8x8 Virtual Contact Center
8.0
CallHippo
Historical reporting
8x8 Virtual Contact Center
7.5
CallHippo
Live reporting
8x8 Virtual Contact Center
9.0
CallHippo

Call Management

8x8 Virtual Contact Center
CallHippo
10.0
Answering rules
8x8 Virtual Contact Center
CallHippo
10.0
Call recording
8x8 Virtual Contact Center
CallHippo
10.0
Call park
8x8 Virtual Contact Center
CallHippo
10.0

Mobile apps

8x8 Virtual Contact Center
CallHippo
10.0
Mobile app for Android
8x8 Virtual Contact Center
CallHippo
10.0

Pros

  • Makes it easy for patients to get routed to additional employees to take their call.
  • Fairly easy and intuitive interface for staff to track calls taken, time required, and end result.
  • Has the flexibility to manage multiple workflows for multiple lines of business or needs.
Bryan Simms profile photo
  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada profile photo

Cons

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo
  • Waiting for iOS mobile app
David Rabada profile photo

Alternatives Considered

We made our decision over a decade ago and have not considered anything else since.
Ron Peri profile photo
No answers on this topic

Return on Investment

  • There are very few missed calls across 1/3 of our locations so we can safely state that customer service has improved across that group of locations.
  • Fewer missed calls leads to an increase in appointments scheduled which leads to more staff being booked and more revenue for the company.
Bryan Simms profile photo
  • Nice product for business communication
David Rabada profile photo

Pricing Details

8x8 Virtual Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallHippo

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$*
1.  Per Number
Additional Pricing Details