Top Rated
40 Ratings
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Score 7.9 out of 101
13 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office

It works great in a virtual office environment like we have where 100% of the company works from home. It is convenient to have us all on the same system and not using our cell phones. Since it’s reliant on internet though, if an office was all in one place, it may not make sense.
Chianne Shepherd profile photo

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
8x8 Virtual Office Enterprise Suite
8.4
Hosted PBX
8x8 Virtual Office
9.6
8x8 Virtual Office Enterprise Suite
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
8x8 Virtual Office Enterprise Suite
8.0
User templates
8x8 Virtual Office
8.6
8x8 Virtual Office Enterprise Suite
7.0
Call reports
8x8 Virtual Office
8.1
8x8 Virtual Office Enterprise Suite
9.0
Directory of employee names
8x8 Virtual Office
8.4
8x8 Virtual Office Enterprise Suite
10.0

Call Management

8x8 Virtual Office
8.7
8x8 Virtual Office Enterprise Suite
8.4
Answering rules
8x8 Virtual Office
9.2
8x8 Virtual Office Enterprise Suite
6.0
Call recording
8x8 Virtual Office
9.2
8x8 Virtual Office Enterprise Suite
7.0
Call park
8x8 Virtual Office
8.6
8x8 Virtual Office Enterprise Suite
9.0
Call screening
8x8 Virtual Office
7.8
8x8 Virtual Office Enterprise Suite
10.0
Message alerts
8x8 Virtual Office
8.9
8x8 Virtual Office Enterprise Suite
10.0

VoIP system collaboration

8x8 Virtual Office
8.6
8x8 Virtual Office Enterprise Suite
Video conferencing
8x8 Virtual Office
8.5
8x8 Virtual Office Enterprise Suite
Audio conferencing
8x8 Virtual Office
8.7
8x8 Virtual Office Enterprise Suite

Mobile apps

8x8 Virtual Office
8.7
8x8 Virtual Office Enterprise Suite
Mobile app for iOS
8x8 Virtual Office
9.2
8x8 Virtual Office Enterprise Suite
Mobile app for Android
8x8 Virtual Office
8.3
8x8 Virtual Office Enterprise Suite

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • Managing VM
  • Caller ID
  • Virtual TXT
No photo available

Cons

  • I think the 8x8 mobile app for Android could be more visually appealing. More use of color, contrast, etc.
  • SMS service should not require a subscription.
  • Call quality is sometimes questionable. App has glitches where it freezes at times.
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  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
No photo available

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • I've reached more leads and contacts than before because I can text to set appointments
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Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details