What users are saying about
Top Rated
41 Ratings
Top Rated
41 Ratings
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Score 8 out of 101
4 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

8x8 Virtual Office

8x8 Virtual Office is well-suited for offices that have a lot of mobile employees. Calls can be forwarded to a cell phone so that nobody has to miss an important call. In a traditional office setting, you do need a reliable internet connection so that calls aren't diverted directly to voice mail.
Shane Orr profile photo

BroadSoft UC-One

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
BroadSoft UC-One
Hosted PBX
8x8 Virtual Office
9.6
BroadSoft UC-One
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
BroadSoft UC-One
User templates
8x8 Virtual Office
8.5
BroadSoft UC-One
Call reports
8x8 Virtual Office
8.1
BroadSoft UC-One
Directory of employee names
8x8 Virtual Office
8.4
BroadSoft UC-One

Call Management

8x8 Virtual Office
8.7
BroadSoft UC-One
Answering rules
8x8 Virtual Office
9.2
BroadSoft UC-One
Call recording
8x8 Virtual Office
9.2
BroadSoft UC-One
Call park
8x8 Virtual Office
8.6
BroadSoft UC-One
Call screening
8x8 Virtual Office
7.8
BroadSoft UC-One
Message alerts
8x8 Virtual Office
8.9
BroadSoft UC-One

VoIP system collaboration

8x8 Virtual Office
8.6
BroadSoft UC-One
Video conferencing
8x8 Virtual Office
8.5
BroadSoft UC-One
Audio conferencing
8x8 Virtual Office
8.7
BroadSoft UC-One

Mobile apps

8x8 Virtual Office
8.7
BroadSoft UC-One
Mobile app for iOS
8x8 Virtual Office
9.2
BroadSoft UC-One
Mobile app for Android
8x8 Virtual Office
8.3
BroadSoft UC-One

Pros

  • The simple user interface allows administrators to easily set up the phone system and route calls based on groups.
  • 8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
  • 8x8 Virtual Office allows you to customize your phone experience so that it works better for you.
Shane Orr profile photo
  • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
  • Easy to use interface that is similar to other messenger applications/phone applications.
  • Low impact on system performance when in use.
No photo available

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
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  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.
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Return on Investment

  • It's been great. No headache at all.
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  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BroadSoft UC-One

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details