What users are saying about

8x8 Virtual Office

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Top Rated
59 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings
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Score 7.4 out of 101
4 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

8x8 Virtual Office

Best suited for basic VoIP service (desk phones) in either a local office or small business with multiple locations. Not very well suited for a large corporation needing complex call routing or multiple menu call flows. Occasional (manual) call recording works fine, but not particularly well setup for always-on recording due to storage limitations and no ability to auto-archive onto a cloud storage service. Mobile is limited as well, works just fine for call-forwarding but would not recommend as the primary usage of system. So if you're looking for a traditional "land-line" office phone system it works great, and for the price it's hard to beat, but only with a contract discount... and the contracts are difficult if not impossible to get out of w/o paying high early termination fees.
Sam Shearin profile photo

BroadSoft UC-One

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
BroadSoft UC-One
Hosted PBX
8x8 Virtual Office
8.4
BroadSoft UC-One
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
BroadSoft UC-One
User templates
8x8 Virtual Office
6.6
BroadSoft UC-One
Call reports
8x8 Virtual Office
7.7
BroadSoft UC-One
Directory of employee names
8x8 Virtual Office
8.6
BroadSoft UC-One

Call Management

8x8 Virtual Office
8.6
BroadSoft UC-One
Answering rules
8x8 Virtual Office
8.7
BroadSoft UC-One
Call recording
8x8 Virtual Office
8.8
BroadSoft UC-One
Call park
8x8 Virtual Office
8.3
BroadSoft UC-One
Call screening
8x8 Virtual Office
8.4
BroadSoft UC-One
Message alerts
8x8 Virtual Office
8.9
BroadSoft UC-One

VoIP system collaboration

8x8 Virtual Office
7.8
BroadSoft UC-One
Video conferencing
8x8 Virtual Office
7.5
BroadSoft UC-One
Audio conferencing
8x8 Virtual Office
8.2
BroadSoft UC-One

Mobile apps

8x8 Virtual Office
7.5
BroadSoft UC-One
Mobile app for iOS
8x8 Virtual Office
7.5
BroadSoft UC-One
Mobile app for Android
8x8 Virtual Office
7.6
BroadSoft UC-One

Pros

  • Unified solution for setting up virtual meetings/conference calls - these meetings typically go smoothly and the application works well on desktop.
  • Active directory of team members.
  • Adding conference call information to Outlook emails via Outlook integration.
Kevin Scally profile photo
  • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
  • Easy to use interface that is similar to other messenger applications/phone applications.
  • Low impact on system performance when in use.
No photo available

Cons

  • I have no feedback in this area. 8x8 has been a great solution for me, and at this time I have no suggestions for improvement.
Alex Garcia profile photo
  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have not used any other products related to this
Alex Garcia profile photo
Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.
No photo available

Return on Investment

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo
  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

BroadSoft UC-One

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BroadSoft UC-One More Information