What users are saying about

8x8 Virtual Office

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63 Ratings
23 Ratings

8x8 Virtual Office

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63 Ratings
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Score 7.3 out of 101
23 Ratings
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Score 8 out of 101

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Likelihood to Recommend

8x8 Virtual Office

Solves our Company's business phone issues and allows employees to keep their personal devices in lieu of trying to manage two.
No photo available

Five9

Well suited:Environments that don't require texting, and where users are highly technical and able to troubleshoot on your own. We've found that we need an internal tools manager AND an expert on each sales/support team to successfully onboard new team members and ensure current team members know how to use the tool.Not well-suited
  1. Organizations that rely on texting.
  2. Organizations with low tech literacy on their teams.
  3. Organizations with little ability to manage tools like this.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Five9
Hosted PBX
8x8 Virtual Office
8.4
Five9
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Five9
User templates
8x8 Virtual Office
6.5
Five9
Call reports
8x8 Virtual Office
7.7
Five9
Directory of employee names
8x8 Virtual Office
8.6
Five9

Call Management

8x8 Virtual Office
8.6
Five9
Answering rules
8x8 Virtual Office
8.7
Five9
Call recording
8x8 Virtual Office
8.8
Five9
Call park
8x8 Virtual Office
8.2
Five9
Call screening
8x8 Virtual Office
8.4
Five9
Message alerts
8x8 Virtual Office
8.9
Five9

VoIP system collaboration

8x8 Virtual Office
7.8
Five9
Video conferencing
8x8 Virtual Office
7.5
Five9
Audio conferencing
8x8 Virtual Office
8.1
Five9

Mobile apps

8x8 Virtual Office
7.5
Five9
Mobile app for iOS
8x8 Virtual Office
7.5
Five9
Mobile app for Android
8x8 Virtual Office
7.6
Five9

Contact Center Software

8x8 Virtual Office
Five9
7.9
Agent dashboard
8x8 Virtual Office
Five9
7.0
Validate callers
8x8 Virtual Office
Five9
8.0
Outbound response
8x8 Virtual Office
Five9
8.0
Call forwarding
8x8 Virtual Office
Five9
6.0
Warm transfer
8x8 Virtual Office
Five9
7.0
Predictive dialing
8x8 Virtual Office
Five9
8.0
Call tracking
8x8 Virtual Office
Five9
9.0
Multichannel integration
8x8 Virtual Office
Five9
9.0
CRM software integration
8x8 Virtual Office
Five9
9.0

Workforce Optimization (WFO)

8x8 Virtual Office
Five9
8.9
Inbound call routing
8x8 Virtual Office
Five9
9.0
Recording
8x8 Virtual Office
Five9
9.0
Quality management
8x8 Virtual Office
Five9
8.6
Call analytics
8x8 Virtual Office
Five9
9.0
Historical reporting
8x8 Virtual Office
Five9
9.0
Live reporting
8x8 Virtual Office
Five9
9.0

Pros

  • Company directory at your fingertips.
  • “Presence” -Staff can see your availability.
  • The convenience of only giving out only 1 phone number while still being able to be reached on your mobile device.
No photo available
  • Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
  • Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
  • Security- We do not have to worry about security.
  • Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
  • Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
  • Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
  • Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
  • Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.
Matt Zemon profile photo

Cons

  • Does not support texting, which is a problem in the modern work environment.
  • Call recording/archiving features are seriously lacking, small storage and poor/slow management interface. No auto-archiving or backup, just lots of fees.
  • Sales reps outright lie about 1-year contract terms and no ETF/cancellation fees to get you to sign up and then if you try to cancel after a year they hit you with huge undisclosed fees. Basically despite what any account manager will tell you are ALWAYS under contract, and you can only cancel on your anniversary month by giving 30-days notice (they force you to keep service for another month no matter what) to avoid being subject to a year's worth of service fees. Basically predatory contracts with undisclosed details on hyperlinks (so you never see them when you sign-up!!) that are only brought up if you try to cancel.
  • Call routing is a bit tricky, and some features are not available in the admin/management portal. You will have to call tech-support to accomplish complex routing (eg. two or more auto-attendants). Should have more options for call flow and really needs a way for the admin to manage shared voicemail boxes and individuals greetings via the web portal instead of just the desk phone.
Sam Shearin profile photo
  • UX must be more friendly
  • Confusing pricing on the website
  • Calls drop without warning
Horacio Carcamo profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 is definitely the winner if you're comparing RingCentral solely based on cost, however it will fall short on mobile, and administrative features/metrics compared to RingCentral. I would say Dialpad is in the middle, a bit more expensive than 8x8 but less costly than RingCentral. The mobile app behaves well and does texting which is great! I would say that 8x8 actually handles call recording a bit better than Dialpad but not as well as RingCentral. If you don't have a huge number of mobile-only users and cost is your primary concern 8x8 looks really good comparatively, just don't as many bells and whistles as the other two.
Sam Shearin profile photo
Five9 has some of the same features as competitors but offers other features that help users better complete their tasks. This could be tasks such as putting calls on hold, logging calls and reports, and multitasking on the system platform. Overall, Five9 feels very easy to use compared to other software.
Horacio Carcamo profile photo

Return on Investment

  • An 8x8 customer was paying AT&T over $1500 a month for 18 phone lines. When we converted him to 8x8 his phone bill went down to $120 a month. Big savings and he got more features.
  • 95% of the time, our 8x8 customers see savings and always get more features.
Joe Khoe profile photo
  • Positive: No need for on-premises equipment, which saves money.
  • Positive: No need for internal maintenance, which saves IT services time.
  • Positive: Fast deployment, switched from an outdated on-premises solution to Five9 easily.
  • Negative: Support services -- we had issues that were not resolved for weeks.
Valery Mezentsau profile photo

Screenshots

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Five9

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Five9 More Information