What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Five9

Top Rated
17 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Five9

Top Rated
17 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Five9

Five9 is well suited for:Companies that need scalability up and down throughout the year.Companies with premise based and at-home agents.Companies with inbound and outbound needs.
Matt Zemon profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Five9
Hosted PBX
8x8 Virtual Office
9.8
Five9
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Five9
User templates
8x8 Virtual Office
9.1
Five9
Call reports
8x8 Virtual Office
8.1
Five9
Directory of employee names
8x8 Virtual Office
7.6
Five9

Call Management

8x8 Virtual Office
8.8
Five9
Answering rules
8x8 Virtual Office
9.4
Five9
Call recording
8x8 Virtual Office
9.3
Five9
Call park
8x8 Virtual Office
9.4
Five9
Call screening
8x8 Virtual Office
6.9
Five9
Message alerts
8x8 Virtual Office
8.9
Five9

VoIP system collaboration

8x8 Virtual Office
8.1
Five9
Video conferencing
8x8 Virtual Office
7.9
Five9
Audio conferencing
8x8 Virtual Office
8.2
Five9

Mobile apps

8x8 Virtual Office
8.5
Five9
Mobile app for iOS
8x8 Virtual Office
8.8
Five9
Mobile app for Android
8x8 Virtual Office
8.2
Five9

Pros

  • Mobile app
  • Call Forwarding
  • Fax
Robert Foreman profile photo
  • Ease of user administration and permission level customization for all users.
  • Easy to navigate, searchable access to recorded calls and call logs, complete with phone numbers, lengths of time, number of holds, and sortable by any piece of collected information.
  • Data collection and reporting customization for agent or team level statistics on handle time, abandoned call rate, occupancy, and duration.
Ariana Thompson profile photo

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
Robert Foreman profile photo
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Ariana Thompson profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
Five9 met our main requirement of integrating with Zendesk. We evaluated other products that provided more robust options as far as IVR set up and voice data analytics, both for QA and for driving insights through voice recording analysis. That's interesting, but not essential to us. Five9 stacked up as the most cost-effective way to improve on our current voice offering without bringing on a best-in-class product.
No photo available

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • By integrating with ZenDesk, we are better able to link contact fluctuations to specific reason codes and trends in satisfaction.
  • Otherwise, fairly neutral. We focus more energy on our live chat solution. Having a voice solution that's reliable as a foundation helps us support that.
No photo available

Screenshots

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Five9

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details