What users are saying about
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133 Ratings
26 Ratings

8x8 Virtual Office

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133 Ratings
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Score 6.9 out of 101
26 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

8x8 Virtual Office

The 8x8 Virtual Office is nicely designed and especially well suited for small companies or even sole proprietors like myself. The features included are fairly intuitive and don't require extensive training to use. I've always believed in the "Keep it simple, stupid" philosophy and the 8x8 Virtual Office does just that.
No photo available

Five9

Well suited:Environments that don't require texting, and where users are highly technical and able to troubleshoot on your own. We've found that we need an internal tools manager AND an expert on each sales/support team to successfully onboard new team members and ensure current team members know how to use the tool.Not well-suited
  1. Organizations that rely on texting.
  2. Organizations with low tech literacy on their teams.
  3. Organizations with little ability to manage tools like this.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Five9
Hosted PBX
8x8 Virtual Office
8.0
Five9
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Five9
User templates
8x8 Virtual Office
6.5
Five9
Call reports
8x8 Virtual Office
7.5
Five9
Directory of employee names
8x8 Virtual Office
8.6
Five9

Call Management

8x8 Virtual Office
8.5
Five9
Answering rules
8x8 Virtual Office
8.5
Five9
Call recording
8x8 Virtual Office
8.8
Five9
Call park
8x8 Virtual Office
8.0
Five9
Call screening
8x8 Virtual Office
8.5
Five9
Message alerts
8x8 Virtual Office
8.8
Five9

VoIP system collaboration

8x8 Virtual Office
7.6
Five9
Video conferencing
8x8 Virtual Office
7.3
Five9
Audio conferencing
8x8 Virtual Office
7.9
Five9

Mobile apps

8x8 Virtual Office
7.5
Five9
Mobile app for iOS
8x8 Virtual Office
7.5
Five9
Mobile app for Android
8x8 Virtual Office
7.5
Five9

Contact Center Software

8x8 Virtual Office
Five9
7.9
Agent dashboard
8x8 Virtual Office
Five9
7.0
Validate callers
8x8 Virtual Office
Five9
8.0
Outbound response
8x8 Virtual Office
Five9
8.0
Call forwarding
8x8 Virtual Office
Five9
6.0
Warm transfer
8x8 Virtual Office
Five9
7.0
Predictive dialing
8x8 Virtual Office
Five9
8.0
Call tracking
8x8 Virtual Office
Five9
9.0
Multichannel integration
8x8 Virtual Office
Five9
9.0
CRM software integration
8x8 Virtual Office
Five9
9.0

Workforce Optimization (WFO)

8x8 Virtual Office
Five9
8.9
Inbound call routing
8x8 Virtual Office
Five9
9.0
Recording
8x8 Virtual Office
Five9
9.0
Quality management
8x8 Virtual Office
Five9
8.6
Call analytics
8x8 Virtual Office
Five9
9.0
Historical reporting
8x8 Virtual Office
Five9
9.0
Live reporting
8x8 Virtual Office
Five9
9.0

Pros

8x8 Virtual Office

  • Ability to use it on a variety of devices, desk phone, mobile phone, and desktop/laptop computer.
  • Flexibility to easily relocate users, on and off site.
  • Most features do seem to just work.
  • Commissioning support was excellent, with a dedicated technician.
No photo available

Five9

  • Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
  • Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
  • Security- We do not have to worry about security.
  • Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
  • Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
  • Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
  • Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
  • Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.
Matt Zemon profile photo

Cons

8x8 Virtual Office

  • Some times the phones go down and take a while to get back up.
Oliver R. profile photo

Five9

  • We don't have any requests currently for Five9.
Matt Zemon profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Five9

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Five9

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Five9

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Five9

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Five9

No score
No answers yet
No answers on this topic

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Five9

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

We use the 8x8 Virtual Call Center. We find the product works very well and fits our need exceptionally, at a fraction of the cost of other companies. The cost of implementation was also significantly less than its competitors, such as RingCentral. The fact that you can also assign field personnel a virtual number for use on their smartphone saves on the cost of giving out a physical set.
No photo available

Five9

Five9 has some of the same features as competitors but offers other features that help users better complete their tasks. This could be tasks such as putting calls on hold, logging calls and reports, and multitasking on the system platform. Overall, Five9 feels very easy to use compared to other software.
Horacio Carcamo profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Five9

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • Offered the opportunity to give up the office, thus reducing overheads.
  • Allowed the expansion into new geographical areas.
  • Simulates a professional presence in the marketplace.
Adam Harris profile photo

Five9

  • Higher agent productivity rates.
  • Better reporting to better manage agent time.
  • Costs per agent went down substantially.
Sally Emch profile photo

Screenshots

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Five9

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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