What users are saying about
Top Rated
41 Ratings
Top Rated
19 Ratings
Top Rated
41 Ratings
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Score 8 out of 101
Top Rated
19 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

8x8 Virtual Office

It is very well suited for teams/organizations of all sizes, particularly mid-sized companies that are more mobile. Well suited for travel. Downloading the app on a personal phone and connecting to your desk phone eliminates the need for a "work cell phone". This saves money and the hassle of carrying multiple phones.I cannot think of a scenario where 8x8 use is not well suited.
No photo available

Five9

Five9 is well suited for:Companies that need scalability up and down throughout the year.Companies with premise based and at-home agents.Companies with inbound and outbound needs.
Matt Zemon profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
Five9
Hosted PBX
8x8 Virtual Office
9.6
Five9
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Five9
User templates
8x8 Virtual Office
8.6
Five9
Call reports
8x8 Virtual Office
8.1
Five9
Directory of employee names
8x8 Virtual Office
8.4
Five9

Call Management

8x8 Virtual Office
8.7
Five9
Answering rules
8x8 Virtual Office
9.2
Five9
Call recording
8x8 Virtual Office
9.2
Five9
Call park
8x8 Virtual Office
8.6
Five9
Call screening
8x8 Virtual Office
7.8
Five9
Message alerts
8x8 Virtual Office
8.9
Five9

VoIP system collaboration

8x8 Virtual Office
8.6
Five9
Video conferencing
8x8 Virtual Office
8.5
Five9
Audio conferencing
8x8 Virtual Office
8.7
Five9

Mobile apps

8x8 Virtual Office
8.7
Five9
Mobile app for iOS
8x8 Virtual Office
9.2
Five9
Mobile app for Android
8x8 Virtual Office
8.3
Five9

Workforce Optimization (WFO)

8x8 Virtual Office
Five9
9.0
Quality management
8x8 Virtual Office
Five9
9.0

Pros

  • The feedback collection system is easy and user-friendly. It collects a screenshot of your current page when you go to submit feedback, so it's easy to reference.
  • The integration of the 8x8 calendar with my phone/Outlook calendar is extremely helpful. Never missed a meeting!
  • Call quality is great!
No photo available
  • Availability- Five9 has servers in multiple regions and an entire team monitoring 24/7 to make sure we do not have down time.
  • Scalability- We can quickly increase our licenses up and down based on the needs of our clients.
  • Security- We do not have to worry about security.
  • Quality of voice- we are able to use Five9's soft phones and sustain a high quality of voice.
  • Single code set and cloud based software as a service. Competitors we looked at were typically more of a collection of applications.
  • Speed/Ease of use- We can manage Five9 with a single administrator vs an IT department.
  • Compliance- for outbound dialing compliance is built in. We also use their TCPA solution for dialing cellular phones.
  • Future proof: Five9 continues to invest in making their virtual contact center better. This in turn makes our service offering stronger.
Matt Zemon profile photo

Cons

  • Need the ability to send text attached files or pictures to contacts.
  • Need an easier way to block callers with a block phone number button similar to cell phones.
Joe Khoe profile photo
  • We don't have any requests currently for Five9.
Matt Zemon profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

With Onebox, our employees had to use their own cell phones for their work calls. Additionally, there was no call queue function available at the time. Instead, all cell phones would ring at once, and it was a mad dash to who would answer. 8x8 has way more robust features to offer a growing company.
Chianne Shepherd profile photo
Five9 blows Serenova out of the water. Serenova is an immature platform compared to Five9. Five9 provides many features that Serenova does not and is a much more stable platform, which is absolutely critical in our 24/7/365 environment.
No photo available

Return on Investment

  • Our customers are able to get ahold of us easily.
  • Very little downtime.
  • Support help can be lengthy when calling in which takes time away from the work day.
Chianne Shepherd profile photo
  • Five9 has greatly increased the productivity of our agents, dramatically reducing hold times and improving our other metrics.
  • Powerful reporting tool allowed our supervisors to spend less time sorting through confusing reports and more time managing the floor.
  • Supervisor iPad application allowed our supervisors the ability to monitor the status of the call center while being on the floor providing faster response times to agent issues.
No photo available

Screenshots

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Five9

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details