What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

FluentCloud

2 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

FluentCloud

2 Ratings
Score 9.5 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!
No photo available

FluentCloud

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Janene Buck profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
FluentCloud
8.8
Hosted PBX
8x8 Virtual Office
9.8
FluentCloud
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
FluentCloud
9.0
User templates
8x8 Virtual Office
9.1
FluentCloud
10.0
Call reports
8x8 Virtual Office
8.1
FluentCloud
7.5
Directory of employee names
8x8 Virtual Office
7.6
FluentCloud
8.5

Call Management

8x8 Virtual Office
8.8
FluentCloud
8.4
Answering rules
8x8 Virtual Office
9.4
FluentCloud
5.5
Call recording
8x8 Virtual Office
9.3
FluentCloud
9.5
Call park
8x8 Virtual Office
9.4
FluentCloud
7.0
Call screening
8x8 Virtual Office
6.9
FluentCloud
10.0
Message alerts
8x8 Virtual Office
8.9
FluentCloud
10.0

VoIP system collaboration

8x8 Virtual Office
8.1
FluentCloud
7.0
Video conferencing
8x8 Virtual Office
7.9
FluentCloud
Audio conferencing
8x8 Virtual Office
8.2
FluentCloud
7.0

Mobile apps

8x8 Virtual Office
8.5
FluentCloud
5.0
Mobile app for iOS
8x8 Virtual Office
8.8
FluentCloud
5.0
Mobile app for Android
8x8 Virtual Office
8.2
FluentCloud
5.0

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • Allows us to record thousands of calls per day. As far as I know there is no cap, at least we haven't hit it yet.
  • I really like that I can pull reports/recordings several different ways. I can search by caller name/extension, or by phone number, or by date and time of the call, etc. Very easy to use dashboard.
  • I also like that we can set security options to where certain people might have more access than others. We have it set up so that the caller can only access and see his/her own calls, but the trainers can see themselves and their team, and then higher management has access to all calls in or out.
  • FluentCloud is super easy to use, absolutely does everything we need it to.
Janene Buck profile photo

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
Tim Kyse profile photo
  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Janene Buck profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
FluentCloud10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Melissa Almeida profile photo

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Janene Buck profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • I am not part of the finance department. But I would say that it has more than paid for itself.
Janene Buck profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Editions & Modules
8x8 Virtual Office
Additional Pricing Details

FluentCloud

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
FluentCloud Editions & Modules
FluentCloud
Edition
Essential
$201
Advanced
$301
Complete
$451
1. per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.