What users are saying about
Top Rated
41 Ratings
2 Ratings
Top Rated
41 Ratings
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Score 8 out of 101
2 Ratings
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Score 9.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office

It is a must-have for salespeople or people on the move.
Joe Khoe profile photo

FluentCloud

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Janene Buck profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
FluentCloud
8.8
Hosted PBX
8x8 Virtual Office
9.6
FluentCloud
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
FluentCloud
9.0
User templates
8x8 Virtual Office
8.6
FluentCloud
10.0
Call reports
8x8 Virtual Office
8.1
FluentCloud
7.5
Directory of employee names
8x8 Virtual Office
8.4
FluentCloud
8.5

Call Management

8x8 Virtual Office
8.7
FluentCloud
8.4
Answering rules
8x8 Virtual Office
9.2
FluentCloud
5.5
Call recording
8x8 Virtual Office
9.2
FluentCloud
9.5
Call park
8x8 Virtual Office
8.6
FluentCloud
7.0
Call screening
8x8 Virtual Office
7.8
FluentCloud
10.0
Message alerts
8x8 Virtual Office
8.9
FluentCloud
10.0

VoIP system collaboration

8x8 Virtual Office
8.6
FluentCloud
7.0
Video conferencing
8x8 Virtual Office
8.5
FluentCloud
Audio conferencing
8x8 Virtual Office
8.7
FluentCloud
7.0

Mobile apps

8x8 Virtual Office
8.7
FluentCloud
5.0
Mobile app for iOS
8x8 Virtual Office
9.2
FluentCloud
5.0
Mobile app for Android
8x8 Virtual Office
8.3
FluentCloud
5.0

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
No photo available
  • Allows us to record thousands of calls per day. As far as I know there is no cap, at least we haven't hit it yet.
  • I really like that I can pull reports/recordings several different ways. I can search by caller name/extension, or by phone number, or by date and time of the call, etc. Very easy to use dashboard.
  • I also like that we can set security options to where certain people might have more access than others. We have it set up so that the caller can only access and see his/her own calls, but the trainers can see themselves and their team, and then higher management has access to all calls in or out.
  • FluentCloud is super easy to use, absolutely does everything we need it to.
Janene Buck profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Janene Buck profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
FluentCloud10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Melissa Almeida profile photo

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Janene Buck profile photo

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • I am not part of the finance department. But I would say that it has more than paid for itself.
Janene Buck profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Editions & Modules
8x8 Virtual Office
Additional Pricing Details

FluentCloud

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
FluentCloud Editions & Modules
FluentCloud
Edition
Essential
$201
Advanced
$301
Complete
$451
1. per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.