What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Phone.com

1 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Phone.com

1 Ratings
Score 10 out of 101

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Likelihood to Recommend

8x8 Virtual Office

8x8 is well suited for companies that are seeking connectivity regardless of location. Companies that have employees who travel consistently would benefit from Virtual Office.
No photo available

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Bill Artinger profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Phone.com
8.0
Hosted PBX
8x8 Virtual Office
9.8
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Phone.com
10.0
User templates
8x8 Virtual Office
9.1
Phone.com
6.0
Call reports
8x8 Virtual Office
8.2
Phone.com
7.0
Directory of employee names
8x8 Virtual Office
7.6
Phone.com
7.0

Call Management

8x8 Virtual Office
8.8
Phone.com
10.0
Answering rules
8x8 Virtual Office
9.4
Phone.com
10.0
Call recording
8x8 Virtual Office
9.3
Phone.com
10.0
Call park
8x8 Virtual Office
9.4
Phone.com
10.0
Call screening
8x8 Virtual Office
7.0
Phone.com
10.0
Message alerts
8x8 Virtual Office
8.9
Phone.com
10.0

VoIP system collaboration

8x8 Virtual Office
8.0
Phone.com
Video conferencing
8x8 Virtual Office
7.9
Phone.com
Audio conferencing
8x8 Virtual Office
8.2
Phone.com

Mobile apps

8x8 Virtual Office
8.5
Phone.com
10.0
Mobile app for iOS
8x8 Virtual Office
8.8
Phone.com
Mobile app for Android
8x8 Virtual Office
8.2
Phone.com
10.0

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
No photo available
  • Provisioning phones throughout an organization
  • Compartmentalization is easy with different incoming call ques, routes and rules
  • Phone.com is available and generally functional from anywhere you have access to an internet connection
Bill Artinger profile photo

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
Robert Foreman profile photo
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Bill Artinger profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
No answers on this topic

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • Being a Phone.com partner has enabled us to sell its services at a cost we can control and has given us great incentive
  • Phone.com has improved our ROI because we dont need multiple POTS lines or costly T1 setups
Bill Artinger profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Phone.com

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details