What users are saying about

8x8 Virtual Office

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Top Rated
44 Ratings
1 Ratings

8x8 Virtual Office

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Top Rated
44 Ratings
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Score 7.9 out of 101
1 Ratings
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Score 10 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Bill Artinger profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.6
Phone.com
8.0
Hosted PBX
8x8 Virtual Office
9.1
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Phone.com
10.0
User templates
8x8 Virtual Office
8.5
Phone.com
6.0
Call reports
8x8 Virtual Office
8.0
Phone.com
7.0
Directory of employee names
8x8 Virtual Office
8.4
Phone.com
7.0

Call Management

8x8 Virtual Office
8.7
Phone.com
10.0
Answering rules
8x8 Virtual Office
8.9
Phone.com
10.0
Call recording
8x8 Virtual Office
9.1
Phone.com
10.0
Call park
8x8 Virtual Office
8.6
Phone.com
10.0
Call screening
8x8 Virtual Office
8.0
Phone.com
10.0
Message alerts
8x8 Virtual Office
9.0
Phone.com
10.0

VoIP system collaboration

8x8 Virtual Office
8.1
Phone.com
Video conferencing
8x8 Virtual Office
7.9
Phone.com
Audio conferencing
8x8 Virtual Office
8.3
Phone.com

Mobile apps

8x8 Virtual Office
8.3
Phone.com
10.0
Mobile app for iOS
8x8 Virtual Office
8.7
Phone.com
Mobile app for Android
8x8 Virtual Office
8.0
Phone.com
10.0

Pros

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo
  • Provisioning phones throughout an organization
  • Compartmentalization is easy with different incoming call ques, routes and rules
  • Phone.com is available and generally functional from anywhere you have access to an internet connection
Bill Artinger profile photo

Cons

  • The product is young, and we have identified several bugs in released versions of their product. Their internal test processes need help.
  • My company is a global organization, they have not had the proper dial patterns in place for much of the EU region. They don't seem prepared to support a global enterprise.
  • Their app seems a bit clunky on the back end and on many users PC's; it is consuming way more resources than it should.
Andy Breitsprecher profile photo
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Bill Artinger profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

With Onebox, our employees had to use their own cell phones for their work calls. Additionally, there was no call queue function available at the time. Instead, all cell phones would ring at once, and it was a mad dash to who would answer. 8x8 has way more robust features to offer a growing company.
Chianne Shepherd profile photo
No answers on this topic

Return on Investment

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo
  • Being a Phone.com partner has enabled us to sell its services at a cost we can control and has given us great incentive
  • Phone.com has improved our ROI because we dont need multiple POTS lines or costly T1 setups
Bill Artinger profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Phone.com

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details