What users are saying about
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64 Ratings
1 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
1 Ratings
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Score 10 out of 101

Likelihood to Recommend

8x8 Virtual Office

I would be hard-pressed to recommend 8x8 Virtual Office. My organization is unhappy with the solution - I hear team members complain about it at least once a week and we have been with the product for three+ years. I'm unaware of other solutions that exist in the market, so the only time I would recommend this is if another, more capable product doesn't exist that is within the same price range.
Kevin Scally profile photo

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
Bill Artinger profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Phone.com
8.0
Hosted PBX
8x8 Virtual Office
8.4
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Phone.com
10.0
User templates
8x8 Virtual Office
6.5
Phone.com
6.0
Call reports
8x8 Virtual Office
7.7
Phone.com
7.0
Directory of employee names
8x8 Virtual Office
8.6
Phone.com
7.0

Call Management

8x8 Virtual Office
8.6
Phone.com
10.0
Answering rules
8x8 Virtual Office
8.7
Phone.com
10.0
Call recording
8x8 Virtual Office
8.8
Phone.com
10.0
Call park
8x8 Virtual Office
8.2
Phone.com
10.0
Call screening
8x8 Virtual Office
8.5
Phone.com
10.0
Message alerts
8x8 Virtual Office
8.9
Phone.com
10.0

VoIP system collaboration

8x8 Virtual Office
7.8
Phone.com
Video conferencing
8x8 Virtual Office
7.5
Phone.com
Audio conferencing
8x8 Virtual Office
8.1
Phone.com

Mobile apps

8x8 Virtual Office
7.5
Phone.com
10.0
Mobile app for iOS
8x8 Virtual Office
7.5
Phone.com
Mobile app for Android
8x8 Virtual Office
7.6
Phone.com
10.0

Pros

8x8 Virtual Office

  • Unified solution for setting up virtual meetings/conference calls - these meetings typically go smoothly and the application works well on desktop.
  • Active directory of team members.
  • Adding conference call information to Outlook emails via Outlook integration.
Kevin Scally profile photo

Phone.com

  • Provisioning phones throughout an organization
  • Compartmentalization is easy with different incoming call ques, routes and rules
  • Phone.com is available and generally functional from anywhere you have access to an internet connection
Bill Artinger profile photo

Cons

8x8 Virtual Office

  • The product is young, and we have identified several bugs in released versions of their product. Their internal test processes need help.
  • My company is a global organization, they have not had the proper dial patterns in place for much of the EU region. They don't seem prepared to support a global enterprise.
  • Their app seems a bit clunky on the back end and on many users PC's; it is consuming way more resources than it should.
Andy Breitsprecher profile photo

Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Bill Artinger profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Phone.com

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo

Phone.com

No answers on this topic

Return on Investment

8x8 Virtual Office

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo

Phone.com

  • Being a Phone.com partner has enabled us to sell its services at a cost we can control and has given us great incentive
  • Phone.com has improved our ROI because we dont need multiple POTS lines or costly T1 setups
Bill Artinger profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Phone.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison