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321 Ratings

8x8 X Series (Formerly Virtual Office)

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321 Ratings
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Score 7.5 out of 100
18 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Keep in mind that, as with all hosted voip, charges are by extension. Whereas with a traditional PBX there's no recurring cost to having a bunch of little-used phones around, with voip each of those has a monthly cost. Organization with heavy ring-group configurations may want to look elsewhere due to technical difficulties.In a traditional, straight-forward office environment, 8x8 should be a great solution. It's also great for distributed organizations because the hosted nature puts everyone on the same footing without pbx hardware in multiple locations. 8x8 is also good for flexibility when staff are moving between home and various locations.
Anonymous | TrustRadius Reviewer

West Unified Communications Services (InterCall)

It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.
Jonelle Lippincott | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
West Unified Communications Services (InterCall)
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
West Unified Communications Services (InterCall)
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
West Unified Communications Services (InterCall)
User templates
8x8 X Series (Formerly Virtual Office)
7.1
West Unified Communications Services (InterCall)
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
West Unified Communications Services (InterCall)
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
West Unified Communications Services (InterCall)

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
West Unified Communications Services (InterCall)
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
West Unified Communications Services (InterCall)
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
West Unified Communications Services (InterCall)
Call park
8x8 X Series (Formerly Virtual Office)
7.4
West Unified Communications Services (InterCall)
Call screening
8x8 X Series (Formerly Virtual Office)
6.9
West Unified Communications Services (InterCall)
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
West Unified Communications Services (InterCall)

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
West Unified Communications Services (InterCall)
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
West Unified Communications Services (InterCall)
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
West Unified Communications Services (InterCall)
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
West Unified Communications Services (InterCall)
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
West Unified Communications Services (InterCall)

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
West Unified Communications Services (InterCall)
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
West Unified Communications Services (InterCall)
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
West Unified Communications Services (InterCall)

Pros

8x8 X Series (Formerly Virtual Office)

  • Pricing is economical and many features are included in the standard package without having to piecemeal basic features to create a solution.
  • Customer support is great to work with and we have never had to wait to talk to a live person.
  • The admin portal is very user friendly & easy to learn [how] to use.
Anonymous | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • Large conference calls
  • Reliable calling technology
  • Easy to call in with no confusion
Jonelle Lippincott | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • It is very difficult to schedule meetings in the future in the smartphone app.
  • The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
  • It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.
Anonymous | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • Hold music is normally loud and not pleasant
Jonelle Lippincott | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
The level of support has varied dramatically. The sales/billing department has been responsive when I have called for questions related to this area. However, the technical support has been inconsistent based on the specific rep received. At times they have been unable to diagnose the problem (or user error in setup) when trying to set up ring groups and call sequencing to fit our specific needs.
Anonymous | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

West Unified Communications Services (InterCall)

We only use intercall and always have, our in house phone system is Cisco.
Jonelle Lippincott | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

West Unified Communications Services (InterCall)

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has enabled us to totally streamline our voice calls.
  • We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
  • One single, fixed price gives us all the calls we need so we can budget precisely.
Andrew Steven | TrustRadius Reviewer

West Unified Communications Services (InterCall)

  • It does cost our company money so we try to give out numbers only when needed
Jonelle Lippincott | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

West Unified Communications Services (InterCall)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.1
West Unified Communications Services (InterCall)
8.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.2
West Unified Communications Services (InterCall)

Usability

8x8 X Series (Formerly Virtual Office)
7.8
West Unified Communications Services (InterCall)

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.9
West Unified Communications Services (InterCall)

Performance

8x8 X Series (Formerly Virtual Office)
7.6
West Unified Communications Services (InterCall)

Support Rating

8x8 X Series (Formerly Virtual Office)
5.6
West Unified Communications Services (InterCall)

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.4
West Unified Communications Services (InterCall)

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
West Unified Communications Services (InterCall)

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