8x8 X Series vs West Unified Communications Services (InterCall)

8x8 X is well suited for our company. Generally, there are no dropped calls. Our employees spend a lot of time on the phone with clients. Faxes go through smoothly and are received smoothly. Updates are done on a continuous basis. Great product for our company and our employees.

It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.

• 8x8 it very easy to use and navigate.
• 8x8 works well with the app as well so I can use it on my personal phone and on the go.
• 8x8 is good at communicating and sending me emails whenever there is a new service on the program that is available.

• Large conference calls
• Reliable calling technology
• Easy to call in with no confusion

• I'd like the ability to delete old chat/SMS messages
• When I delete a voicemail, I'd like to see a popup that gives me the option to delete the incoming phone number simultaneously instead of having to hop between "Calls" and "Voicemail".
• When setting up new users and inviting them to download and install the desktop app, it would be nice if the invite could come from my company email rather than having to warn the new user to be on the lookout for an email from 8x8. I always have to send an email reminder to the new user who may have deleted the email from 8x8 because they didn't recognize it. This adds extra steps as an admin to the process.

• Hold music is normally loud and not pleasant

Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8

I am not impressed with the response to tickets we input. I never feel like they take the time to fully understand our issue. For instance, we could not record a new VM and save it. We tried everything. No one suggested deleting old messages (which we did after the call and it seemed to help), no one gave alternate solutions, and no one really seemed to understand the urgency of the matter. I would much rather have a point person or team I turn to for problems rather than just calling in and getting someone that does not understand our business, how we use the product, etc.

The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.

The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.

We only use intercall and always have, our in house phone system is Cisco.

At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

• 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
• The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
• Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

• It does cost our company money so we try to give out numbers only when needed