8x8 X Series (Formerly Virtual Office) vs West Unified Communications Services (InterCall) | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 321 reviews and ratings

Score 6.6 out of 10

Based on 18 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

Mobile app for iOS

Mobile app for Android

Pros

Pricing is economical and many features are included in the standard package without having to piecemeal basic features to create a solution.
Customer support is great to work with and we have never had to wait to talk to a live person.
The admin portal is very user friendly & easy to learn [how] to use.

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Verified User

Executive in Other

Computer & Network Security Company, 11-50 employees

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Large conference calls
Reliable calling technology
Easy to call in with no confusion

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Jonelle Lippincott

IT Support Specialist

Resource AmericaInvestment Management, 201-500 employees

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Cons

It is very difficult to schedule meetings in the future in the smartphone app.
The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

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Verified User

Director in Information Technology

Apparel & Fashion Company, 11-50 employees

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Hold music is normally loud and not pleasant

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Jonelle Lippincott

IT Support Specialist

Resource AmericaInvestment Management, 201-500 employees

View all 1 answers on this topic

Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 6.2

Based on 8 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office) 7.8

Based on 21 answers

It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.

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Verified User

Executive in Other

Consumer Electronics Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.9

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.6

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 5.6

Based on 112 answers

The level of support has varied dramatically. The sales/billing department has been responsive when I have called for questions related to this area. However, the technical support has been inconsistent based on the specific rep received. At times they have been unable to diagnose the problem (or user error in setup) when trying to set up ring groups and call sequencing to fit our specific needs.

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Verified User

Executive in Corporate

Music Company, 11-50 employees

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No score

No answers yet

No answers on this topic

In-Person Training

N/a. No in-person training.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office) 8.4

Based on 4 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.

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IT Admin

Walter E. Smithe FurnitureRetail, 201-500 employees

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We only use intercall and always have, our in house phone system is Cisco.

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Jonelle Lippincott

IT Support Specialist

Resource AmericaInvestment Management, 201-500 employees

View all 1 answers on this topic

Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

8x8 has enabled us to totally streamline our voice calls.
We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
One single, fixed price gives us all the calls we need so we can budget precisely.

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IT Director

GTMatrixLogistics and Supply Chain, 1-10 employees

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It does cost our company money so we try to give out numbers only when needed

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Jonelle Lippincott

IT Support Specialist

Resource AmericaInvestment Management, 201-500 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

8x8 X Series (Formerly Virtual Office)

West Unified Communications Services (InterCall)

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