What users are saying about
8x8 X Series (Formerly Virtual Office)
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321 Ratings
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Based on 321 reviews and ratings
18 Ratings
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Based on 18 reviews and ratings
Likelihood to Recommend
8x8 X Series (Formerly Virtual Office)
Keep in mind that, as with all hosted voip, charges are by extension. Whereas with a traditional PBX there's no recurring cost to having a bunch of little-used phones around, with voip each of those has a monthly cost. Organization with heavy ring-group configurations may want to look elsewhere due to technical difficulties.In a traditional, straight-forward office environment, 8x8 should be a great solution. It's also great for distributed organizations because the hosted nature puts everyone on the same footing without pbx hardware in multiple locations. 8x8 is also good for flexibility when staff are moving between home and various locations.

Verified User
Vice-President in Information Technology
Automotive Company, 1001-5000 employeesWest Unified Communications Services (InterCall)
It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.
IT Support Specialist
Resource AmericaInvestment Management, 201-500 employees
Feature Rating Comparison
Cloud PBX
8x8 X Series (Formerly Virtual Office)
7.1
West Unified Communications Services (InterCall)
—
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
West Unified Communications Services (InterCall)
—
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
West Unified Communications Services (InterCall)
—
User templates
8x8 X Series (Formerly Virtual Office)
7.1
West Unified Communications Services (InterCall)
—
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
West Unified Communications Services (InterCall)
—
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
West Unified Communications Services (InterCall)
—
Call Management
8x8 X Series (Formerly Virtual Office)
7.4
West Unified Communications Services (InterCall)
—
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
West Unified Communications Services (InterCall)
—
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
West Unified Communications Services (InterCall)
—
Call park
8x8 X Series (Formerly Virtual Office)
7.4
West Unified Communications Services (InterCall)
—
Call screening
8x8 X Series (Formerly Virtual Office)
6.9
West Unified Communications Services (InterCall)
—
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
West Unified Communications Services (InterCall)
—
VoIP system collaboration
8x8 X Series (Formerly Virtual Office)
7.4
West Unified Communications Services (InterCall)
—
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
West Unified Communications Services (InterCall)
—
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
West Unified Communications Services (InterCall)
—
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
West Unified Communications Services (InterCall)
—
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
West Unified Communications Services (InterCall)
—
Mobile apps
8x8 X Series (Formerly Virtual Office)
6.5
West Unified Communications Services (InterCall)
—
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
West Unified Communications Services (InterCall)
—
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
West Unified Communications Services (InterCall)
—
Pros
8x8 X Series (Formerly Virtual Office)
- Pricing is economical and many features are included in the standard package without having to piecemeal basic features to create a solution.
- Customer support is great to work with and we have never had to wait to talk to a live person.
- The admin portal is very user friendly & easy to learn [how] to use.

Verified User
Executive in Other
Computer & Network Security Company, 11-50 employeesWest Unified Communications Services (InterCall)
- Large conference calls
- Reliable calling technology
- Easy to call in with no confusion
IT Support Specialist
Resource AmericaInvestment Management, 201-500 employees
Cons
8x8 X Series (Formerly Virtual Office)
- It is very difficult to schedule meetings in the future in the smartphone app.
- The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
- It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

Verified User
Director in Information Technology
Apparel & Fashion Company, 11-50 employeesWest Unified Communications Services (InterCall)
- Hold music is normally loud and not pleasant
IT Support Specialist
Resource AmericaInvestment Management, 201-500 employees
Likelihood to Renew
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 6.2
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
IT Manager
MedTrainerInternet, 51-200 employees
West Unified Communications Services (InterCall)
No score
No answers yet
No answers on this topic
Usability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.

Verified User
Executive in Other
Consumer Electronics Company, 1-10 employeesWest Unified Communications Services (InterCall)
No score
No answers yet
No answers on this topic
Reliability and Availability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
West Unified Communications Services (InterCall)
No score
No answers yet
No answers on this topic
Performance
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
IT Manager
MedTrainerInternet, 51-200 employees
West Unified Communications Services (InterCall)
No score
No answers yet
No answers on this topic
Support Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
The level of support has varied dramatically. The sales/billing department has been responsive when I have called for questions related to this area. However, the technical support has been inconsistent based on the specific rep received. At times they have been unable to diagnose the problem (or user error in setup) when trying to set up ring groups and call sequencing to fit our specific needs.

Verified User
Executive in Corporate
Music Company, 11-50 employeesWest Unified Communications Services (InterCall)
No score
No answers yet
No answers on this topic
In-Person Training
8x8 X Series (Formerly Virtual Office)
N/a. No in-person training.
Office Manager
Servpro of Pompano BeachConstruction, 1-10 employees
West Unified Communications Services (InterCall)
No answers on this topic
Implementation Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Office Manager
Servpro of Pompano BeachConstruction, 1-10 employees
West Unified Communications Services (InterCall)
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 X Series (Formerly Virtual Office)
We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
IT Admin
Walter E. Smithe FurnitureRetail, 201-500 employees
West Unified Communications Services (InterCall)
We only use intercall and always have, our in house phone system is Cisco.
IT Support Specialist
Resource AmericaInvestment Management, 201-500 employees
Scalability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
West Unified Communications Services (InterCall)
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series (Formerly Virtual Office)
- 8x8 has enabled us to totally streamline our voice calls.
- We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
- One single, fixed price gives us all the calls we need so we can budget precisely.
IT Director
GTMatrixLogistics and Supply Chain, 1-10 employees
West Unified Communications Services (InterCall)
- It does cost our company money so we try to give out numbers only when needed
IT Support Specialist
Resource AmericaInvestment Management, 201-500 employees
Pricing Details
8x8 X Series (Formerly Virtual Office)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
West Unified Communications Services (InterCall)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No