What users are saying about
18 Ratings
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Top Rated
708 Ratings
18 Ratings
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Score 6.3 out of 100

ClickUp

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Top Rated
708 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • ClickUp ranks higher in 1 feature set: Project Management

Project Management

7.8

Abstract

78%
8.2

ClickUp

82%
ClickUp ranks higher in 12/13 features

Workflow Automation

7.6
76%
2 Ratings
7.8
78%
201 Ratings

Mobile Access

7.0
70%
3 Ratings
8.2
82%
220 Ratings

Search

8.9
89%
3 Ratings
N/A
0 Ratings

Task Management

N/A
0 Ratings
9.2
92%
300 Ratings

Resource Management

N/A
0 Ratings
7.9
79%
203 Ratings

Gantt Charts

N/A
0 Ratings
8.3
83%
205 Ratings

Scheduling

N/A
0 Ratings
8.3
83%
230 Ratings

Team Collaboration

N/A
0 Ratings
9.1
91%
281 Ratings

Support for Agile Methodology

N/A
0 Ratings
8.6
86%
184 Ratings

Support for Waterfall Methodology

N/A
0 Ratings
8.1
81%
150 Ratings

Document Management

N/A
0 Ratings
7.7
77%
247 Ratings

Email integration

N/A
0 Ratings
7.6
76%
176 Ratings

Timesheet Tracking

N/A
0 Ratings
7.8
78%
191 Ratings

Communication

8.7

Abstract

87%

ClickUp

Feature Set Not Supported
N/A
Abstract ranks higher in 4/4 features

Chat

10.0
100%
2 Ratings
N/A
0 Ratings

Notifications

9.0
90%
4 Ratings
N/A
0 Ratings

Discussions

8.0
80%
4 Ratings
N/A
0 Ratings

Internal knowledgebase

7.6
76%
2 Ratings
N/A
0 Ratings

File Sharing & Management

8.1

Abstract

81%

ClickUp

Feature Set Not Supported
N/A
Abstract ranks higher in 5/5 features

Versioning

10.0
100%
4 Ratings
N/A
0 Ratings

Document collaboration

8.5
85%
3 Ratings
N/A
0 Ratings

Access control

6.2
62%
4 Ratings
N/A
0 Ratings

Advanced security features

6.8
68%
2 Ratings
N/A
0 Ratings

Device sync

9.1
91%
3 Ratings
N/A
0 Ratings

Professional Services Automation

Abstract

Feature Set Not Supported
N/A
7.1

ClickUp

71%
ClickUp ranks higher in 1/1 features

Project & financial reporting

N/A
0 Ratings
7.1
71%
132 Ratings

Attribute Ratings

  • ClickUp is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

2.2

Abstract

22%
4 Ratings
8.8

ClickUp

88%
300 Ratings

Likelihood to Renew

Abstract

N/A
0 Ratings
9.0

ClickUp

90%
19 Ratings

Usability

7.0

Abstract

70%
1 Rating
9.5

ClickUp

95%
17 Ratings

Availability

Abstract

N/A
0 Ratings
8.6

ClickUp

86%
4 Ratings

Performance

Abstract

N/A
0 Ratings
6.8

ClickUp

68%
4 Ratings

Support Rating

8.7

Abstract

87%
7 Ratings
9.5

ClickUp

95%
64 Ratings

Online Training

Abstract

N/A
0 Ratings
9.6

ClickUp

96%
2 Ratings

Implementation Rating

Abstract

N/A
0 Ratings
9.4

ClickUp

94%
4 Ratings

Configurability

Abstract

N/A
0 Ratings
9.1

ClickUp

91%
2 Ratings

Ease of integration

Abstract

N/A
0 Ratings
8.0

ClickUp

80%
2 Ratings

Product Scalability

Abstract

N/A
0 Ratings
9.1

ClickUp

91%
4 Ratings

Vendor post-sale

Abstract

N/A
0 Ratings
9.1

ClickUp

91%
2 Ratings

Vendor pre-sale

Abstract

N/A
0 Ratings
9.1

ClickUp

91%
2 Ratings

Likelihood to Recommend

Abstract

  • Large teams with dedicated design operations support
  • UX managers that want a facilitated workflow for their teams
  • Disciplined teams of individual contributors that want to adopt a process in their UI workflow
  • Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
  • If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch"
  • If you're managing multiple pattern libraries
Read full review

Clickup

I honestly can't think of any scenario when ClickUp is not well suited. This is a wonderful tool for someone with ADD IF you get in the habit of actually scheduling tasks and working off of the tasks you have scheduled. Procrastination is an ADD rabbit hole if you let it - ClickUp solves so many issues by helping my ADD mind organize and forget about tasks until I NEED to think about them. My stress levels are lower because of ClickUp... seriously!
Read full review

Pros

Abstract

  • Versioning for desginers
  • Collaboration between team members
Read full review

Clickup

  • Manage our team's time
  • Notify the team of important task due dates
  • Communicate through documents and whiteboards ideas and critical information
  • Be our internal database of employees, clients, tasks and resources
  • Keeps the team focused on the most important tasks needed
  • Keeps the teams and resources accountable
Read full review

Cons

Abstract

  • Asset exports are not as great as Zeplin and others.
  • Filtering within files.
Read full review

Clickup

  • We need more functionalities in the formula area. The ability to sum formulas would be great.
  • Hoping to be able to share dashboards as a public view.
  • The ability to change the sequence of automations and clone or duplicate or share.
  • Be able to sell templates as consultants and maintain privacy so users cannot share to the whole world.
Read full review

Pricing Details

Abstract

Starting Price

Editions & Modules

Abstract editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ClickUp

    Starting Price

    $0 per month per seat

    Editions & Modules

    ClickUp editions and modules pricing
    EditionModules
    Free$0.001
    Unlimited$9.00 ($5.00)2
    Business$19.00 ($12.00)3
    Business Plus$29.00 ($19.00)4
    EnterpriseContact Sales5

    Footnotes

    1. none
    2. per member per month (annual contract pricing)
    3. per member per month (annual contract pricing)
    4. per member per month (annual contract pricing)
    5. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing

    Likelihood to Renew

    Abstract

    No answers on this topic

    Clickup

    We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.
    Read full review

    Usability

    Abstract

    Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.
    Read full review

    Clickup

    It's pretty easy to figure out without having to invest a bunch of time researching how to use it. The additional different views and themes can really help you personalize how you like to see information, both physically and aesthetically.
    Read full review

    Reliability and Availability

    Abstract

    No answers on this topic

    Clickup

    Having used ClickUp for less than a year in my current organization, there have been only a couple of times when errors occurred and we've been unable to access our projects. However these have only been very brief, and did not negatively impact us. I recall these times only lasted for no more than an hour or so
    Read full review

    Performance

    Abstract

    No answers on this topic

    Clickup

    I understand that it's a beast and does a lot of things, which is probably why it's laggy. But I do find it takes longer than I'd like to load, and if I am sending a complex document to a client or team member they aren't quite sure if they're getting the right thing at first. This is actually a pretty significant problem - my biggest beef with ClickUp.
    Read full review

    Support Rating

    Abstract

    Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
    Read full review

    Clickup

    I started using ClickUp when it was what most would consider a baby company. There were the occasional bugs that made working in ClickUp a little bit of a headache, but the support feature allowed me to chat with a real persona and communicate my issues. I would always get prompt support and someone willing to really help me, not just point me to FAQ pages. Not feeling like a number really makes a difference.
    Read full review

    Online Training

    Abstract

    No answers on this topic

    Clickup

    There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
    Read full review

    Implementation Rating

    Abstract

    No answers on this topic

    Clickup

    Using ClickUp is fairly easy. There are multiple guides on how to use all of the functions in the system. An organization wanting to start working with ClickUp should simply try it out and see how it would like to adapt its workflow to the possibilities the system gives the users.
    Read full review

    Alternatives Considered

    Abstract

    I purchased and administer Abstract. It was requested by our design department who evaluated it.
    Read full review

    Clickup

    I prefer ClickUp because it works the way it is supposed to. Other productivity apps we have tried will introduce and promote a feature that is typically very broken. We ended up spending more time on chat with customer support than working. I think we have maybe contacted ClickUp's customer support a handful of times.
    Read full review

    Contract Terms and Pricing Model

    Abstract

    No answers on this topic

    Clickup

    I did not.
    Read full review

    Scalability

    Abstract

    No answers on this topic

    Clickup

    As long as organizations are thoughtful when setting up their workspace, I believe that ClickUp is very scalable. For example, we have divided our spaces into functional areas, and further organized projects into a folder system within spaces. By being thoughtful in the early stages of set up, I believe we are avoiding a disorganized situation down the line where projects lack any clear structured hierarchy.
    Read full review

    Return on Investment

    Abstract

    • Single source of truth for the team.
    • Could quickly get expensive with corporate accounts.
    Read full review

    Clickup

    • Increased collaboration communication - staff is able to comment and communicate back and forth on a specific task INSIDE that task to track all the information effectively.
    • More accurate reports on what is or is not still in progress.
    • Better staff allocation in an effort to reduce overallocation and burnout.
    Read full review

    Screenshots

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