What users are saying about
1 Ratings
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Score 8 out of 101
37 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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ContactWorld for Salesforce

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
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Feature Rating Comparison

Contact Center Software

Acarda Outbound
ContactWorld for Salesforce
9.2
Agent dashboard
Acarda Outbound
ContactWorld for Salesforce
10.0
Validate callers
Acarda Outbound
ContactWorld for Salesforce
10.0
Outbound response
Acarda Outbound
ContactWorld for Salesforce
10.0
Call forwarding
Acarda Outbound
ContactWorld for Salesforce
9.0
Click-to-call (CTC)
Acarda Outbound
ContactWorld for Salesforce
9.0
Warm transfer
Acarda Outbound
ContactWorld for Salesforce
10.0
Predictive dialing
Acarda Outbound
ContactWorld for Salesforce
9.0
Interactive voice response
Acarda Outbound
ContactWorld for Salesforce
9.0
REST APIs
Acarda Outbound
ContactWorld for Salesforce
6.0
Call scripts
Acarda Outbound
ContactWorld for Salesforce
8.0
Call tracking
Acarda Outbound
ContactWorld for Salesforce
10.0
Multichannel integration
Acarda Outbound
ContactWorld for Salesforce
10.0
CRM software integration
Acarda Outbound
ContactWorld for Salesforce
10.0

Workforce Optimization (WFO)

Acarda Outbound
ContactWorld for Salesforce
10.0
Inbound call routing
Acarda Outbound
ContactWorld for Salesforce
10.0
Omnichannel inbound routing
Acarda Outbound
ContactWorld for Salesforce
10.0
Recording
Acarda Outbound
ContactWorld for Salesforce
10.0
Quality management
Acarda Outbound
ContactWorld for Salesforce
10.0
Call analytics
Acarda Outbound
ContactWorld for Salesforce
10.0
Historical reporting
Acarda Outbound
ContactWorld for Salesforce
10.0
Live reporting
Acarda Outbound
ContactWorld for Salesforce
10.0
Customer surveys
Acarda Outbound
ContactWorld for Salesforce
10.0
Customer interaction analytics
Acarda Outbound
ContactWorld for Salesforce
10.0

Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
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  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
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Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
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  • It would be nice to have a groups area in ContactWorld, where we can put specific people into certain groups, similar to folders on a desktop.
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Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
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Very similar. Both great products
Richard Kersten profile photo

Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
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  • ContactWorld hasn't made a huge difference in our ROI, but it has sparked the interest of our sales reps to do more for each client they come in contact with.
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Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ContactWorld for Salesforce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details