What users are saying about
4 Ratings
3 Ratings
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Score 7.7 out of 100
4 Ratings
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Score 9.3 out of 100

Feature Set Ratings

    Contact Center Software

    8.3

    Acarda Outbound

    83%

    Dixa

    Feature Set Not Supported
    N/A
    Acarda Outbound ranks higher in 3/3 features

    Agent dashboard

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Outbound response

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.5

    Acarda Outbound

    85%

    Dixa

    Feature Set Not Supported
    N/A
    Acarda Outbound ranks higher in 2/2 features

    Recording

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Historical reporting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Dixa is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Acarda Outbound

    80%
    2 Ratings
    9.3

    Dixa

    93%
    4 Ratings

    Likelihood to Recommend

    Acarda Sales Technologies

    I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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    Dixa

    Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.
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    Pros

    Acarda Sales Technologies

    • Call clearance and tools
    • Typing notes on the call
    • Recording all calls
    • Advanced reporting
    • Have unsuccessful calls re-scheduled
    Read full review

    Dixa

    • The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
    • The pre-recorded greeting is a good way to keep the customer waiting to be answered.
    • The chatbot feature is perfect for customers with simpler problems to be solved.
    Read full review

    Cons

    Acarda Sales Technologies

    • Lacked the level of integrations we needed with other software.
    • That's it. It was great otherwise.
    Read full review

    Dixa

    • I wish it had the option of call transcription so that you don't just have access to the recording.
    • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
    • We have also had problems integrating with social networks, we have not yet been able to integrate them.
    Read full review

    Pricing Details

    Acarda Outbound

    Starting Price

    Editions & Modules

    Acarda Outbound editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Dixa

      Starting Price

      $39 per month per user

      Editions & Modules

      Dixa editions and modules pricing
      EditionModules
      Essential391
      Growth892
      Ultimate1393
      *CustomContact for quote4

      Footnotes

      1. per month per user
      2. per month per user
      3. per month per user
      4. per month per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      Dixa

      Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      Dixa

      • We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
      • You can be confident that you will achieve the desired results for your users thanks to the platform.
      Read full review

      Screenshots

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