What users are saying about
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Top Rated
46 Ratings
3 Ratings
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Score 7.7 out of 100

RingCentral Contact Center

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Top Rated
46 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 1 feature set: Workforce Optimization (WFO)
  • RingCentral Contact Center ranks higher in 1 feature set: Contact Center Software

Contact Center Software

8.3

Acarda Outbound

83%
8.5

RingCentral Contact Center

85%
RingCentral Contact Center ranks higher in 12/13 features

Agent dashboard

9.0
90%
1 Rating
8.6
86%
12 Ratings

Outbound response

8.0
80%
1 Rating
8.5
85%
12 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
8.4
84%
8 Ratings

Validate callers

N/A
0 Ratings
8.1
81%
11 Ratings

Call forwarding

N/A
0 Ratings
8.5
85%
12 Ratings

Warm transfer

N/A
0 Ratings
8.5
85%
12 Ratings

Predictive dialing

N/A
0 Ratings
7.1
71%
5 Ratings

Interactive voice response

N/A
0 Ratings
8.9
89%
7 Ratings

REST APIs

N/A
0 Ratings
8.4
84%
7 Ratings

Call scripts

N/A
0 Ratings
8.1
81%
9 Ratings

Call tracking

N/A
0 Ratings
8.3
83%
12 Ratings

Multichannel integration

N/A
0 Ratings
9.4
94%
7 Ratings

CRM software integration

N/A
0 Ratings
9.4
94%
7 Ratings

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
8.4

RingCentral Contact Center

84%
RingCentral Contact Center ranks higher in 9/9 features

Recording

9.0
90%
1 Rating
9.0
90%
12 Ratings

Historical reporting

8.0
80%
1 Rating
8.6
86%
11 Ratings

Inbound call routing

N/A
0 Ratings
9.0
90%
13 Ratings

Omnichannel inbound routing

N/A
0 Ratings
8.8
88%
9 Ratings

Quality management

N/A
0 Ratings
8.2
82%
11 Ratings

Call analytics

N/A
0 Ratings
8.4
84%
12 Ratings

Live reporting

N/A
0 Ratings
8.0
80%
9 Ratings

Customer surveys

N/A
0 Ratings
8.1
81%
6 Ratings

Customer interaction analytics

N/A
0 Ratings
8.0
80%
5 Ratings

Attribute Ratings

  • RingCentral Contact Center is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
8.2

RingCentral Contact Center

82%
14 Ratings

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
Read full review

RingCentral

RingCentral Contact Center has been one of the best contact center software that I've used. The calling feature is probably one of the easiest to use. The recordings are very easy to access. Also, it is very easy to host meetings but I hardly ever used that feature because it is not something that is widely used by our prospects. However, it was great when we wanted to connect with fellow colleagues.
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

RingCentral

  • They have an app so you do not miss any calls or messages from your customers or leads.
  • RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software.
  • They automatically transcribe the calls as well so if I miss something this normally helps.
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

RingCentral

  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    RingCentral Contact Center

    Starting Price

    Editions & Modules

    RingCentral Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Acarda Sales Technologies

      I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
      Read full review

      RingCentral

      The user interface of the Ring Central Contact Center is much better than others. Also, the price and cost of implementing, using, and maintaining the product are comparatively lower than others. So, a maximum set of features according to the cost and price. Other than that, the training required for the team and the support agents is also not much required.
      Read full review

      Return on Investment

      Acarda Sales Technologies

      • Increasing productivity and closed sales
      • Making the customer feels trust by providing info about his previous call.
      • Ease of use and quick
      Read full review

      RingCentral

      • The business is able to take on clients that need after hours assistance because we have a way to communicate
      • We are able to offer multiple forms of communication, which may attract more clients to our office
      • We don't have to purchase separate call recording technology as each user has a built in call recording system that all users can monitor for each other
      Read full review

      Add comparison