What users are saying about
12 Ratings
5 Ratings
12 Ratings
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Score 6.2 out of 101
5 Ratings
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Score 10 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Brightpod

A good Task / Project Management tool.
Sunil Shenoy profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Brightpod
8.5
Task Management
Accelo
5.0
Brightpod
10.0
Resource Management
Accelo
5.5
Brightpod
Gantt Charts
Accelo
6.0
Brightpod
Scheduling
Accelo
5.0
Brightpod
10.0
Workflow Automation
Accelo
5.0
Brightpod
Team Collaboration
Accelo
4.3
Brightpod
10.0
Support for Agile Methodology
Accelo
3.7
Brightpod
Support for Waterfall Methodology
Accelo
5.0
Brightpod
Email integration
Accelo
7.4
Brightpod
10.0
Mobile Access
Accelo
4.5
Brightpod
1.0
Timesheet Tracking
Accelo
7.1
Brightpod
Change request and Case Management
Accelo
5.1
Brightpod
Budget and Expense Management
Accelo
5.1
Brightpod
Document Management
Accelo
Brightpod
10.0

Professional Services Automation

Accelo
4.7
Brightpod
Quotes/estimates
Accelo
3.5
Brightpod
Invoicing
Accelo
4.1
Brightpod
Project & financial reporting
Accelo
5.1
Brightpod
Integration with accounting software
Accelo
6.1
Brightpod

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • A very visually pleasing layout of projects in a Kanban style view.
  • Keeps all communication on a task or project in one place, so that everyone is on the same page.
  • Great template system for recurring projects like onboarding or deploying a specific service that has a defined timeline.
  • Flexile recurring tasks.
­čî▓Jeremy Huffman profile photo

Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
No photo available
  • They really need a chat or instant messenger feature.
  • iOS app would be nice.
  • The option to remove the delay for sending messages on a task.
­čî▓Jeremy Huffman profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Brightpod8.9
Based on 3 answers
We are enjoying using the software and plan to continue using it. They are improving their software on a daily / weekly basis
Sunil Shenoy profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Brightpod8.2
Based on 1 answer
It was easy to find what we were looking for.
Sunil Shenoy profile photo

Support

No score
No answers yet
No answers on this topic
Brightpod9.1
Based on 1 answer
Customer Support was fast and helpful.
Sunil Shenoy profile photo

Implementation

No score
No answers yet
No answers on this topic
Brightpod9.1
Based on 1 answer
SaaS is the way forward :)
Sunil Shenoy profile photo

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Brightpod was definitely the most attractive and we felt like it had the least amount of clutter. We hated how Wrike handled recurring tasks. ActiveCollab just seemed to have some complexity that we didn't need. The Brightpod developers are very responsive and were able to fix bugs quickly.
­čî▓Jeremy Huffman profile photo

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • We have internally improved communication.
  • Fewer emails.
Sunil Shenoy profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Brightpod

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Brightpod Editions & Modules
Brightpod
Additional Pricing Details