What users are saying about
3 Ratings
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Score 8.4 out of 101
30 Ratings
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Score 5.5 out of 101

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Likelihood to Recommend

Accurate Background

Accurate is a global organization that has background checks available internationally. The report formatting could be improved. It's messy and difficult to read.
No photo available

SmartSearch

Well suited for tracking applicants from start to finish. Being able to use SmartSearch to push job postings out to major job boards is very helpful in attracting active candidates and keeping them well organized. SmartSearch is less appropriate for sourcing passive candidates. Although it keeps previous applicants and candidates stored internally, their information is typically not current and thus not really ideal for reaching out to passive candidates that would actually be a good fit for any roles you are recruiting on.
No photo available

Feature Rating Comparison

Recruiting / ATS

Accurate Background
7.0
SmartSearch
9.9
Job Requisition Management
Accurate Background
6.0
SmartSearch
10.0
Company Website Posting
Accurate Background
5.0
SmartSearch
10.0
Publish to Social Media
Accurate Background
7.0
SmartSearch
8.1
Customized Application Form
Accurate Background
7.0
SmartSearch
10.0
Candidate Search
Accurate Background
5.0
SmartSearch
10.0
Collaboration
Accurate Background
10.0
SmartSearch
9.9
Task Creation and Delegation
Accurate Background
10.0
SmartSearch
10.0
Email Templates
Accurate Background
3.0
SmartSearch
10.0
User Permissions
Accurate Background
8.0
SmartSearch
10.0
Notifications and Alerts
Accurate Background
9.0
SmartSearch
10.0
Reporting
Accurate Background
7.0
SmartSearch
10.0
Job Search Site Posting
Accurate Background
SmartSearch
10.0
Resume Management
Accurate Background
SmartSearch
10.0
Duplicate Candidate Prevention
Accurate Background
SmartSearch
10.0
Applicant Tracking
Accurate Background
SmartSearch
10.0

Pros

  • Comprehensive background check report
  • Report tailored to your needs
  • Weekly calls with Account Manager or as needed
  • online chat option with customer service
No photo available
  • Easy to use and very flexible. There are a lot of ways to customize it to your company's needs - both on the ATS and CRM sides.
  • Excellent customer service - every single SmartSearch team member has been professional, friendly and very quick to answer questions and help with solutions. Plus, they do great follow up!
  • They offer wonderful webinars on how to better utilize the product and provide access to some industry experts that are extremely beneficial.
Michelle Stark profile photo

Cons

  • Background check report format could be improved by being easier to read. It's a little messy.
No photo available
  • There's some room for improvement with candidate status. If you change a status, you have to refresh your screen for that to appear. It's a minor thing.
  • It would be nice to hide certain bits of information on the web posting, but keep that information in the requisition for our records, ie, salary range, etc.
Michelle Stark profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
SmartSearch9.0
Based on 17 answers
To change systems would be a nightmare. But in all honesty, the majority of users enjoy SmartSearch. It has it's issues, but they all do. One of the best features the company likes about SmartSearch is the ability to adapt it to work specifically for us
Rachel Hamilton Probst profile photo

Usability

No score
No answers yet
No answers on this topic
SmartSearch9.6
Based on 4 answers
It is very easy to use from an end-user perspective, but cumbersome to set up without an IT skill set.
Gregory Talkington, CAPM profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
SmartSearch10.0
Based on 2 answers
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
Bill Humbert profile photo

Support

No score
No answers yet
No answers on this topic
SmartSearch9.9
Based on 2 answers
I believe that SmartSearch ATS deserves an 11 out of 10. In my experience (and I am technically competent for an English degree and published author), the overall support team at SmartSearch ATS deserves their recognition as a top support team. Even when I manage to find new and exciting technical challenges, the SmartSearch ATS team solves my problems. Their support is truly appreciated.
Bill Humbert profile photo

Implementation

No score
No answers yet
No answers on this topic
SmartSearch9.9
Based on 2 answers
Follow the suggestions of the SmartSearch ATS staff during the implementation. Let them know where your pain points are in your current system. Provide SmartSearch ATS with your support during implementation so they may be effective supporting your business through the implementation. Then it is important to ask questions if you have any. Accept training. Use the system. The SmartSearch ATS staff are experts.
Bill Humbert profile photo

Alternatives Considered

Accurate is much better. The most thorough background check company I have ever used.
No photo available
SmartSearch did more of what we needed it to do and did it better than any other product at an affordable price with excellent scalability. The staff is easy to work with and it wasn't a hard push to buy their product. It's web-based and has a pretty decent mobile application as well.
Michelle Stark profile photo

Return on Investment

  • Our turn around time has decreased by half as far as complete background checks are concerned. This allows us to keep our candidates and improve their experience.
  • We averaged a savings of over $2,000/year thanks to Accurate's ability to create customized packages.
No photo available
  • Placements at companies
  • Keep detailed notes on employees or former staff
  • Fast search results
Maria Fleischmann profile photo

Pricing Details

Accurate Background

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SmartSearch

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details