Acoustic Tealeaf vs. Amazon Rekognition

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acoustic Tealeaf
Score 1.3 out of 10
N/A
Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.N/A
Amazon Rekognition
Score 9.6 out of 10
N/A
Amazon offers Rekognition, an image and video visual analytics tool that is trained on locating and identifying labeled or tag-related objects, events, people, and also inappropriate content in images and video so that images and video can more safely and reliably be integrated and positioned in web applications or presentations after it conducts its analysis.N/A
Pricing
Acoustic TealeafAmazon Rekognition
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Acoustic TealeafAmazon Rekognition
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredOptional
Additional Details
More Pricing Information
Community Pulse
Acoustic TealeafAmazon Rekognition
Top Pros
Top Cons
Best Alternatives
Acoustic TealeafAmazon Rekognition
Small Businesses
Smartlook
Smartlook
Score 8.3 out of 10
IBM SPSS Modeler
IBM SPSS Modeler
Score 7.8 out of 10
Medium-sized Companies
Siteimprove
Siteimprove
Score 8.9 out of 10
Posit
Posit
Score 9.3 out of 10
Enterprises
Contentsquare
Contentsquare
Score 8.8 out of 10
IBM SPSS Modeler
IBM SPSS Modeler
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Acoustic TealeafAmazon Rekognition
Likelihood to Recommend
8.1
(6 ratings)
9.5
(2 ratings)
Likelihood to Renew
5.7
(6 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.5
(2 ratings)
Support Rating
-
(0 ratings)
9.5
(2 ratings)
User Testimonials
Acoustic TealeafAmazon Rekognition
Likelihood to Recommend
Acoustic
Tealeaf is a must for any site that has a key business process that drives revenue for a company. It is not limited to only capturing a small percentage of visitors to your site, it captures every visitor to your site. A lot has changed to the last year for Tealeaf for the good. There are many more options to for capturing data including a cloud and SaaS offering. Take a look again if you haven't seen it in a while.
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Amazon AWS
Amazon Rekognition is well suited for all image and videos analysis. Also, deep learning projects for image and video can easily be done using this. It is very easy to use so a beginner can also use it.
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Pros
Acoustic
  • Speed of searching for web sessions and users. This particular feature seems to impress me the most. When researching incidents where users report to have difficulty on our site, all we need is any of the unique identifiers of a user (email address used, IP address, user id) and we can locate their session(s) almost immediately in TeaLeaf.
  • Multiple conditional events - I really like how we can have events contain already existing events. This helps a great deal if issues being researched become even more complex.
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Amazon AWS
  • Image tagging is very good.
  • Object detection is precise.
  • Video tagging has become very easy using Rekognition.
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Cons
Acoustic
  • IBM is still working out a solution for seeing Mobile App traffic in Tealeaf. What they have now allows you to see the response and request, but it doesn't show where the customer is actually clicking. They've promised that newer versions will be better with this.
  • Tealeaf is pushing a web based viewer, trying to make this the standard over the more robust and extremely useful desktop based Tealeaf Viewer. the Web Based viewer is slow and clunky and just not as flexible, but IBM insists on pushing customers towards it. Last I heard, they plan for their mobile solution to only work in the web based viewer.
  • Recently IBM moved all the support documentation for Tealeaf to the IBM Support portal instead of Tealeaf.com where it has been for years. This completely broke the in application Tealeaf Help. At the time of my last use of Tealeaf near the end of November 2013, when you tried to search help from the Tealeaf web portal, you were sent to the IBM support site, and once you logged in, the search request was lost and you had to start the search again. The search of the help files is also nowhere near as good as the original tealeaf.com help site. Also, if your users tried to use help, they were out of luck because only the Tealeaf Admins have access to the IBM support portal. At first they insisted that they were not going to fix this for older versions of the software, but instead only release a fix when the next version of Tealeaf was release. There was a large discussion about this on the LinkedIn forum and IBM has said they're working on a solution, but I'm not sure when/if that will get release.
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Amazon AWS
  • The cost is bit more for small scale companies.
  • For text processing, OCR is not available in amazon rekognition.
  • Only facial search is available in image search.
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Likelihood to Renew
Acoustic
Tealeaf is a scalable product that works with complex user-facing environments. It is one of the leading products in the market that helps identify user pain points and increases defect identification. The user interface is simple, clean, and easy to use. Lastly, Tealeaf Support provides good customer service and is eager to help solve chalenges we face along the way.
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Amazon AWS
No answers on this topic
Usability
Acoustic
No answers on this topic
Amazon AWS
Very much suitable for many applications where the image processing features are secondary and independent of any domain. This makes it a general solution and the recognition features are returned in a JSON object in response to the API called made which is a very simple process.
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Support Rating
Acoustic
No answers on this topic
Amazon AWS
Support of Amazon is great. So far we are having a great experience using it.
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Alternatives Considered
Acoustic
No answers on this topic
Amazon AWS
It's easy to implement and its documentation is great compared to CNTK.
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Return on Investment
Acoustic
  • With the specific KPI's we report on, Tealeaf has helped shine a light on metrics we would not have seen in a normal analytics reporting tool.
  • Tealeaf has helped us pinpoint areas of user struggle and vastly improved our website experience.
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Amazon AWS
  • The best thing it made our work fast.
  • It reduces the chance of failure of a project which is based on image or video processing.
  • We can assign anyone in our team to work on this as it very easy to use.
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