56 Ratings
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Score 7.6 out of 100
33 Ratings
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Score 8 out of 100

Likelihood to Recommend

Acquia Digital Experience Platform

Acquia is well-suited for any Drupal web platform. I think it best plays in the enterprise space, either for B2B or nonprofit/higher ed/government. Acquia is a great solution for smaller web platforms, as well, but the price is typically prohibitive in these scenarios.
Zach Ettelman | TrustRadius Reviewer

Pega Customer Decision Hub

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Acquia Digital Experience Platform
Pega Customer Decision Hub
7.6
Customer data management / contact management
Acquia Digital Experience Platform
Pega Customer Decision Hub
7.0
Workflow management
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0
Territory management
Acquia Digital Experience Platform
Pega Customer Decision Hub
6.5
Opportunity management
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0
Integration with email client (e.g., Outlook or Gmail)
Acquia Digital Experience Platform
Pega Customer Decision Hub
7.3
Interaction tracking
Acquia Digital Experience Platform
Pega Customer Decision Hub
9.0

Customer Service & Support

Acquia Digital Experience Platform
Pega Customer Decision Hub
8.7
Case management
Acquia Digital Experience Platform
Pega Customer Decision Hub
9.0
Call center management
Acquia Digital Experience Platform
Pega Customer Decision Hub
9.0
Help desk management
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.2

Marketing Automation

Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0
Lead management
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0
Email marketing
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0

CRM Project Management

Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0
Task management
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.4
Reporting
Acquia Digital Experience Platform
Pega Customer Decision Hub
7.7

CRM Reporting & Analytics

Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0
Pipeline visualization
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.1
Customizable reports
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0

Customization

Acquia Digital Experience Platform
Pega Customer Decision Hub
7.7
Custom fields
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0
Custom objects
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0
Scripting environment
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0
API for custom integration
Acquia Digital Experience Platform
Pega Customer Decision Hub
7.0

Security

Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0
Single sign-on capability
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0
Role-based user permissions
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.0

Social CRM

Acquia Digital Experience Platform
Pega Customer Decision Hub
7.7
Social data
Acquia Digital Experience Platform
Pega Customer Decision Hub
7.8
Social engagement
Acquia Digital Experience Platform
Pega Customer Decision Hub
7.5

Integrations with 3rd-party Software

Acquia Digital Experience Platform
Pega Customer Decision Hub
7.0
Marketing automation
Acquia Digital Experience Platform
Pega Customer Decision Hub
7.0

Platform

Acquia Digital Experience Platform
Pega Customer Decision Hub
8.2
Mobile access
Acquia Digital Experience Platform
Pega Customer Decision Hub
8.2

Pros

Acquia Digital Experience Platform

  • The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
  • Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
  • Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
  • Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.
Sean Hanford | TrustRadius Reviewer

Pega Customer Decision Hub

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Acquia Digital Experience Platform

  • Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
  • While documentation is robust, it can be difficult to find exactly what you need
  • Provided forums are not monitored frequently, and are not as useful as they could be
Eric Steinborn | TrustRadius Reviewer

Pega Customer Decision Hub

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Likelihood to Renew

Acquia Digital Experience Platform

Acquia Digital Experience Platform 10.0
Based on 8 answers
As a Drupal Web Developer, I have not encountered or been exposed to any other hosting solution that could surpass the benefits of having a site hosted on Acquia Cloud. Although, for any side-project or low-cost freelance gigs, I cannot expect that I'll always have the option of recommending Acquia Cloud, and that's okay. While I am at work and trying to help our team gain more exposure to my companies' extensive list of clients, when we have the fortune of adding another Drupal-based client to our roster, getting those clients on Acquia Cloud makes every other aspect of building or modifying their school website that much easier
Sean Hanford | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Alternatives Considered

Acquia Digital Experience Platform

If you're project requires a multisite architecture with scalable site deployment, and your budget allows, I would recommend Acquia. Acquia pricing sits more on an Enterprise level, so it is overwhelming if you're hosting a smaller site. Pantheon is much more suited for smaller, one-off, independent sites, and they provide similar tooling, availability, and free SSL with every site. If you need to control every aspect of your server environment and you have a server admin on staff, then Rackspace can provide you with an open hosting environment for you to configure yourself.
Kyle Taylor | TrustRadius Reviewer

Pega Customer Decision Hub

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Acquia Digital Experience Platform

  • Our website isn't a revenue generator, so we don't have specific ROI calculations.
  • The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
  • We have had to invest in some training for our developers to learn Drupal.
Jim MacLeod | TrustRadius Reviewer

Pega Customer Decision Hub

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Acquia Digital Experience Platform

Pega Customer Decision Hub

Pricing Details

Acquia Digital Experience Platform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acquia Digital Experience Platform Editions & Modules

Additional Pricing Details

Pega Customer Decision Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Decision Hub Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acquia Digital Experience Platform
8.2
Pega Customer Decision Hub
8.0

Likelihood to Renew

Acquia Digital Experience Platform
10.0
Pega Customer Decision Hub

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