What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 3 reviews and ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 13 reviews and ratings
Attribute Ratings
- tawk.to is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
Acquire.io
90%
1 Rating
9.4
tawk.to
94%
3 Ratings
Support Rating
9.0
Acquire.io
90%
2 Ratings
tawk.to
N/A
0 Ratings
Likelihood to Recommend
Acquire.io
Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
tawk.to
Tawk.to is a one-stop solution for all live chat support. This service helps you convert more visitors on website into customers by giving them live chat support for their queries. It helps me to engage with customers, engage them in the conversation. It has helped us to get more sales. It helps to understand what customer's requirements.

Verified User
Analyst in Information Technology
Information Technology & Services Company, 11-50 employeesPros
Acquire.io
- Acquire is easy to implement and integrate with websites.
- Very responsive to new development requests and support.
- Acquire is esy to use for both the customer and service agent.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
tawk.to
- Being able to see what the contact is typing before they send is great as it allows time to prepare your answer.
- The whisper function is invaluable for keeping colleagues updated and giving staff training.
- The 'Ban' function is great for quick action when you have a nuisance contact.

Verified User
Manager in Sales
E-Learning Company, 11-50 employeesCons
Acquire.io
- The product is stand-alone chat and co-browse, not really omni-channel.
- Workforce management features, work distribution and control, could use some improvement.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
tawk.to
- Bot feature. Currently its not available.
- In-chat email request instead of pre chat form

Verified User
Analyst in Information Technology
Information Technology & Services Company, 11-50 employeesPricing Details
Acquire.io
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—tawk.to
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
Acquire.io
Acquire.io 9.0
Based on 2 answers
They are very responsive to inquiries, and quickly make product changes when asked.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
tawk.to
No score
No answers yet
No answers on this topic
Alternatives Considered
Acquire.io
We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
tawk.to
We use HubSpot for most of our sales and marketing and it's highly effective. However, the chat function doesn't allow communication between staff during chats that tawk.to offers.

Verified User
Manager in Sales
E-Learning Company, 11-50 employeesReturn on Investment
Acquire.io
- Acquire gave us chat as a service channel.
- It gave us insight and details on long-standing, but hard to prove, website concerns.
Vice President, Product
Elevate CreditFinancial Services, 501-1000 employees
tawk.to
- Engaging with customers directly with live chat.
- Gather customer data for live chat support.

Verified User
Analyst in Information Technology
Information Technology & Services Company, 11-50 employees