What users are saying about
4 Ratings
5 Ratings
4 Ratings
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Score 8.3 out of 100
5 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

actiTIME

ActiTime is a perfect program for managing payments and expenses within the company. It is an ideal tool to manage the activity of employees and the time they devote to their daily tasks within the company. ActiTime is undoubtedly recommended for its excellent performance in generating reports and the quality of its production. If anything could improve this tool it is its interface as it has become a bit outdated.
Eric Mendoza | TrustRadius Reviewer

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

actiTIME
SherpaDesk
8.8
Organize and prioritize service tickets
actiTIME
SherpaDesk
8.0
Subscription-based notifications
actiTIME
SherpaDesk
10.0
ITSM collaboration and documentation
actiTIME
SherpaDesk
6.8
Ticket creation and submission
actiTIME
SherpaDesk
9.0
Ticket response
actiTIME
SherpaDesk
10.0

Self Help Community

actiTIME
SherpaDesk
8.0
External knowledge base
actiTIME
SherpaDesk
8.0
Internal knowledge base
actiTIME
SherpaDesk
8.0

Multi-Channel Help

actiTIME
SherpaDesk
8.7
Customer portal
actiTIME
SherpaDesk
9.1
Email support
actiTIME
SherpaDesk
8.0
Help Desk CRM integration
actiTIME
SherpaDesk
9.1

Pros

actiTIME

  • Reporting is awesome! Easy to put together custom reports and then export them. Real-time reports.
  • Check out all its brilliant integrations.
  • It lets you upload your company logo in the tool.
  • Managing users, clients, projects, and tasks is easy and the UX makes data input fluent and smooth.
  • There's a mobile app, it's limited, but there is one.
  • Reports dashboard: you can save your favorite custom reports for easy access.
  • Estimations vs actual reports and email notifications are brilliant for keeping an eye on projects.
Roy Zumbado Cognuchz | TrustRadius Reviewer

SherpaDesk

  • Ticketing is very fast & easy
  • Tracking time is fast
Anonymous | TrustRadius Reviewer

Cons

actiTIME

  • This application can be complex to use for new users.
  • ActiTime should further update its mobile application.
Eric Mendoza | TrustRadius Reviewer

SherpaDesk

  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Jessica Piper | TrustRadius Reviewer

Support Rating

actiTIME

actiTIME 9.0
Based on 2 answers
It has quality support, solving any problem quickly, and clarifying any doubt that arises. It works very well and has quick and detailed answers, the quality of service in this sense is impeccable. ActiTime offers an online chat by which you can solve most of the problems almost immediately.
Eric Mendoza | TrustRadius Reviewer

SherpaDesk

SherpaDesk 9.0
Based on 1 answer
I have not had to contact them very many times, but any instances I have, have been very positive. I like the personalized one-on-one nature of the help they provide to each of their customers. They pay attention to what your issue or issues are and help follow that through.
Anonymous | TrustRadius Reviewer

Alternatives Considered

actiTIME

ActiTIme is the first software application I have used that was not developed in-house, so it's actually great in comparison, I love it.
Roy Zumbado Cognuchz | TrustRadius Reviewer

SherpaDesk

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Anonymous | TrustRadius Reviewer

Return on Investment

actiTIME

  • We can estimate projects, track them and create reports so we can have visibility of tasks and budget. It's so easy.
  • It allows us to justify labor by attaching ActiTime reports to our invoices for actual worked hours.
  • We're guarded: labor is justified and documented, in case of escalations or postmortem investigations.
Roy Zumbado Cognuchz | TrustRadius Reviewer

SherpaDesk

  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar | TrustRadius Reviewer

Screenshots

Pricing Details

actiTIME

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$5*

* user

actiTIME Editions & Modules

On-premise Edition
actiTIME Self-Hosted$1201
  1. user
SaaS Edition
actiTIME Online (1-40 users)$61
actiTIME Online (41-200 users)$51
actiTIME Online (200+ users)Fixed Cost2
actiTIME Free (up to 3 users)$03
  1. per user per month
  2. for unlimited users
  3. per user per month
Additional Pricing Details
Choose from three different actiTIME versions: actiTIME Free is online software for teams of up to three users with basic time-tracking functionality. actiTIME Online is full-featured online software with free regular product upgrades starting at $5 user/month. actiTIME Self-Hosted is software that you install on your own servers and purchase with a one-time payment.

SherpaDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SherpaDesk Editions & Modules

Edition
1st Tech Free$01
Adventure Package$391
  1. per agent
Additional Pricing Details

Rating Summary

Likelihood to Recommend

actiTIME
8.0
SherpaDesk
9.0

Support Rating

actiTIME
9.0
SherpaDesk
9.0

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