What users are saying about
22 Ratings
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Score 7.6 out of 100
55 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Workload Automation

    7.0

    ActiveBatch Workload Automation

    70%

    BMC FootPrints

    Feature Set Not Supported
    N/A
    ActiveBatch Workload Automation ranks higher in 6/6 features

    Multi-platform scheduling

    5.9
    59%
    9 Ratings
    N/A
    0 Ratings

    Central monitoring

    6.7
    67%
    11 Ratings
    N/A
    0 Ratings

    Logging

    7.9
    79%
    10 Ratings
    N/A
    0 Ratings

    Alerts and notifications

    6.7
    67%
    11 Ratings
    N/A
    0 Ratings

    Analysis and visualization

    8.9
    89%
    10 Ratings
    N/A
    0 Ratings

    Application integration

    5.9
    59%
    10 Ratings
    N/A
    0 Ratings

    Incident and problem management

    ActiveBatch Workload Automation

    Feature Set Not Supported
    N/A
    8.0

    BMC FootPrints

    80%
    BMC FootPrints ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Expert directory

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Service restoration

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Self-service tools

    N/A
    0 Ratings
    7.0
    70%
    7 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    9.7
    97%
    6 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.8
    88%
    6 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.8
    88%
    7 Ratings

    ITSM asset management

    ActiveBatch Workload Automation

    Feature Set Not Supported
    N/A
    7.8

    BMC FootPrints

    78%
    BMC FootPrints ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    7.5
    75%
    7 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    7.9
    79%
    5 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    7.9
    79%
    4 Ratings

    Change management

    ActiveBatch Workload Automation

    Feature Set Not Supported
    N/A
    8.8

    BMC FootPrints

    88%
    BMC FootPrints ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.8
    88%
    3 Ratings

    Change calendar

    N/A
    0 Ratings
    8.8
    88%
    3 Ratings

    Service-level management

    N/A
    0 Ratings
    8.8
    88%
    4 Ratings

    Attribute Ratings

    • BMC FootPrints is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    6.6

    ActiveBatch Workload Automation

    66%
    11 Ratings
    8.0

    BMC FootPrints

    80%
    18 Ratings

    Likelihood to Renew

    ActiveBatch Workload Automation

    N/A
    0 Ratings
    8.6

    BMC FootPrints

    86%
    9 Ratings

    Usability

    7.8

    ActiveBatch Workload Automation

    78%
    3 Ratings
    8.0

    BMC FootPrints

    80%
    2 Ratings

    Support Rating

    4.0

    ActiveBatch Workload Automation

    40%
    2 Ratings
    8.0

    BMC FootPrints

    80%
    7 Ratings

    Likelihood to Recommend

    Advanced Systems Concepts, Inc.

    I can only speak for our environment, but it has allowed us to get away from the unfriendly Informatica PowerCenter workflow schedule. And coordination of Informatica/Tableau/ICEDQ has been a BIG help to us. We have not tried to drill down to the Informatica session-level of detail, just stayed with running workflows. The session-level logic seemed complicated.
    Read full review

    BMC Software Inc.

    BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
    Read full review

    Pros

    Advanced Systems Concepts, Inc.

    • File management - moving, archiving, and folder cleanup are a drag-and-drop breeze. The visual representation of file management steps includes date/time filtering, file/folder/both specification, and recursion all in an easy and intuitive unit.
    • FTP/SFTP/FTPS - while one must still write the FTP scripts, the interface simplifies much of the infrastructure, allowing the developer to encapsulate the script text in a graphical package that is easy and intuitive.
    • PowerShell integration - for anything that isn't easy in ActiveBatch's GUI, simply drop in a PowerShell step and write the task in PoSh - anything returned from PoSh can then be used by the following steps.
    Read full review

    BMC Software Inc.

    • Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
    • Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
    • Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
    Read full review

    Cons

    Advanced Systems Concepts, Inc.

    • While I like being able to reuse scheduling objects and the like, more work needs to be done to help one not reinvent the same scheduling object without realizing it and to then find scheduling objects that have similar schedules even if they are worded slightly differently than what I'm expecting. It needs to be "smarter". It was easy to accumulate a pool of scheduling objects that while named differently, had exactly the same schedule. It was also hard to sift through to find the little differences between similarly named scheduling objects.
    • The logger had a clean enough interface but it could be more legible and offer contextual help to describe the messages one is reading. I remember trying to read black text on a medium gray background with Courier size 10-11 font. Not so easy to read quickly and to parse through the relevant parts. I think some selective color coding would be good and links to message definitions or any form of further information would be nice. Maybe the ability to export the log file to various formats would also be helpful.
    • I don't remember a dashboard that at a glance on the top level would highlight what jobs failed completely and which jobs might have warnings or non-critical errors. I got emails because I defined to get them. Maybe again if there was a way to color-code the type of error would be good nice-to-have.
    Read full review

    BMC Software Inc.

    • Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
    • Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
    • Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
    Read full review

    Pricing Details

    ActiveBatch Workload Automation

    Starting Price

    Editions & Modules

    ActiveBatch Workload Automation editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      BMC FootPrints

      Starting Price

      Editions & Modules

      BMC FootPrints editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Advanced Systems Concepts, Inc.

        No answers on this topic

        BMC Software Inc.

        It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
        Read full review

        Usability

        Advanced Systems Concepts, Inc.

        ActiveBatch's usability is where it shines. It is pretty straight-forward to learn and administer. Our engineers like it because you can use a GUI to manage it or leverage the command line & api's. You can also create templates or clone existing "jobs" so you don't have to recreate the wheel. It is easy to chain jobs together to make them run in a specific sequence as well.
        Read full review

        BMC Software Inc.

        It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
        Read full review

        Support Rating

        Advanced Systems Concepts, Inc.

        We have been pretty happy with ActiveBatch support so far. Luckily, we have not had any major issues with it - so we haven't logged a lot of support tickets. The response time to tickets is about average and the level of expertise of the support engineers seems about average as well. Our sales team has been helpful in getting faster responses when necessary as well.
        Read full review

        BMC Software Inc.

        I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
        Read full review

        Alternatives Considered

        Advanced Systems Concepts, Inc.

        We looked at several other workload automation solutions and hands down we all looked at each other after seeing the demo and we all understood the genius of the application. To be honest we were all stunned and talked about it for weeks afterward. It didn't even compare to the other platforms we had demos of. We knew instinctively that this was the one.
        Read full review

        BMC Software Inc.

        I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
        Read full review

        Return on Investment

        Advanced Systems Concepts, Inc.

        • ActiveBatch [Workload Automation] has increased our nightly processing stability exponentially. Our prior automation software was unreliable and often failed without explanation. Since moving to ActiveBatch [Workload Automation] we have had incredible stability, and any nightly processing errors that happen now are attributed to a cause other than automation. It's the most reliable software we currently use at our company.
        Read full review

        BMC Software Inc.

        • It helps us with keeping projects on track, which saves time
        • When someone wants to know about a project, they are able to without calling around
        • I have had a difficult time searching specifics, as how many tickets closed by me in 2021
        Read full review

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