What users are saying about
18 Ratings
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Score 5.7 out of 100
51 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

ActiveBatch Workload Automation

I can only speak for our environment, but it has allowed us to get away from the unfriendly Informatica PowerCenter workflow schedule. And coordination of Informatica/Tableau/ICEDQ has been a BIG help to us. We have not tried to drill down to the Informatica session-level of detail, just stayed with running workflows. The session-level logic seemed complicated.
Michael Scocca | TrustRadius Reviewer

BMC FootPrints

BMC FootPrints does helpdesk ticketing very well for us in our IT department. In general, any scenario that requires some way to enter in, track and report on issues for enterprise users is the best fit. We've been doing this for more than 10 years on different versions of FootPrints. Where I would not see this as a good fit is probably is for smaller deployments of less than 50 users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Workload Automation

ActiveBatch Workload Automation
5.9
BMC FootPrints
Multi-platform scheduling
ActiveBatch Workload Automation
5.1
BMC FootPrints
Central monitoring
ActiveBatch Workload Automation
5.1
BMC FootPrints
Logging
ActiveBatch Workload Automation
7.1
BMC FootPrints
Alerts and notifications
ActiveBatch Workload Automation
5.1
BMC FootPrints
Analysis and visualization
ActiveBatch Workload Automation
8.0
BMC FootPrints
Application integration
ActiveBatch Workload Automation
5.1
BMC FootPrints

Incident and problem management

ActiveBatch Workload Automation
BMC FootPrints
7.2
Organize and prioritize service tickets
ActiveBatch Workload Automation
BMC FootPrints
8.2
Expert directory
ActiveBatch Workload Automation
BMC FootPrints
7.2
Service restoration
ActiveBatch Workload Automation
BMC FootPrints
6.2
Self-service tools
ActiveBatch Workload Automation
BMC FootPrints
7.0
Subscription-based notifications
ActiveBatch Workload Automation
BMC FootPrints
7.3
ITSM collaboration and documentation
ActiveBatch Workload Automation
BMC FootPrints
7.2
ITSM reports and dashboards
ActiveBatch Workload Automation
BMC FootPrints
7.2

ITSM asset management

ActiveBatch Workload Automation
BMC FootPrints
7.0
Configuration mangement
ActiveBatch Workload Automation
BMC FootPrints
7.0
Asset management dashboard
ActiveBatch Workload Automation
BMC FootPrints
7.0
Policy and contract enforcement
ActiveBatch Workload Automation
BMC FootPrints
7.0

Change management

ActiveBatch Workload Automation
BMC FootPrints
7.0
Change requests repository
ActiveBatch Workload Automation
BMC FootPrints
7.0
Change calendar
ActiveBatch Workload Automation
BMC FootPrints
7.0
Service-level management
ActiveBatch Workload Automation
BMC FootPrints
7.0

Pros

ActiveBatch Workload Automation

  • File management - moving, archiving, and folder cleanup are a drag-and-drop breeze. The visual representation of file management steps includes date/time filtering, file/folder/both specification, and recursion all in an easy and intuitive unit.
  • FTP/SFTP/FTPS - while one must still write the FTP scripts, the interface simplifies much of the infrastructure, allowing the developer to encapsulate the script text in a graphical package that is easy and intuitive.
  • PowerShell integration - for anything that isn't easy in ActiveBatch's GUI, simply drop in a PowerShell step and write the task in PoSh - anything returned from PoSh can then be used by the following steps.
Grady Patterson | TrustRadius Reviewer

BMC FootPrints

  • Customizable. Separate work spaces are nice for different departments. Being able to edit the fields and add your own make it personal for the end user in mind.
  • Easy to use. Can simply send an email.
  • Organization is easy. Adding priority levels makes a quick overview simple to navigate.
Anonymous | TrustRadius Reviewer

Cons

ActiveBatch Workload Automation

  • While I like being able to reuse scheduling objects and the like, more work needs to be done to help one not reinvent the same scheduling object without realizing it and to then find scheduling objects that have similar schedules even if they are worded slightly differently than what I'm expecting. It needs to be "smarter". It was easy to accumulate a pool of scheduling objects that while named differently, had exactly the same schedule. It was also hard to sift through to find the little differences between similarly named scheduling objects.
  • The logger had a clean enough interface but it could be more legible and offer contextual help to describe the messages one is reading. I remember trying to read black text on a medium gray background with Courier size 10-11 font. Not so easy to read quickly and to parse through the relevant parts. I think some selective color coding would be good and links to message definitions or any form of further information would be nice. Maybe the ability to export the log file to various formats would also be helpful.
  • I don't remember a dashboard that at a glance on the top level would highlight what jobs failed completely and which jobs might have warnings or non-critical errors. I got emails because I defined to get them. Maybe again if there was a way to color-code the type of error would be good nice-to-have.
Anonymous | TrustRadius Reviewer

BMC FootPrints

  • Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
  • Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
  • Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ActiveBatch Workload Automation

No score
No answers yet
No answers on this topic

BMC FootPrints

BMC FootPrints 8.6
Based on 9 answers
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
Anonymous | TrustRadius Reviewer

Usability

ActiveBatch Workload Automation

ActiveBatch Workload Automation 6.3
Based on 3 answers
ActiveBatch's usability is where it shines. It is pretty straight-forward to learn and administer. Our engineers like it because you can use a GUI to manage it or leverage the command line & api's. You can also create templates or clone existing "jobs" so you don't have to recreate the wheel. It is easy to chain jobs together to make them run in a specific sequence as well.
Mark McCully | TrustRadius Reviewer

BMC FootPrints

BMC FootPrints 8.2
Based on 2 answers
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
Anonymous | TrustRadius Reviewer

Support Rating

ActiveBatch Workload Automation

ActiveBatch Workload Automation 4.0
Based on 2 answers
We have been pretty happy with ActiveBatch support so far. Luckily, we have not had any major issues with it - so we haven't logged a lot of support tickets. The response time to tickets is about average and the level of expertise of the support engineers seems about average as well. Our sales team has been helpful in getting faster responses when necessary as well.
Mark McCully | TrustRadius Reviewer

BMC FootPrints

BMC FootPrints 8.3
Based on 5 answers
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ActiveBatch Workload Automation

We looked at several other workload automation solutions and hands down we all looked at each other after seeing the demo and we all understood the genius of the application. To be honest we were all stunned and talked about it for weeks afterward. It didn't even compare to the other platforms we had demos of. We knew instinctively that this was the one.
Steve Schneider | TrustRadius Reviewer

BMC FootPrints

I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
Anonymous | TrustRadius Reviewer

Return on Investment

ActiveBatch Workload Automation

  • ActiveBatch [Workload Automation] has increased our nightly processing stability exponentially. Our prior automation software was unreliable and often failed without explanation. Since moving to ActiveBatch [Workload Automation] we have had incredible stability, and any nightly processing errors that happen now are attributed to a cause other than automation. It's the most reliable software we currently use at our company.
Anonymous | TrustRadius Reviewer

BMC FootPrints

  • We have had an increase in efficiency now that we have the time tracking active. We are much better able to track employee activity.
  • Our sales department has a workspace set up to field incoming sales inquiry emails. It makes it much easier to see who has sent in something, and also see who is working what leads.
  • Our customer service has gotten better since we have started assigning issues for follow up. We also have an escalation in place to alert management for a large number of incoming issues, or an issue that has gone over 60 minutes without a response.
Todd Arntson | TrustRadius Reviewer

Pricing Details

ActiveBatch Workload Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

BMC FootPrints

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ActiveBatch Workload Automation
4.6
BMC FootPrints
7.4

Likelihood to Renew

ActiveBatch Workload Automation
BMC FootPrints
8.6

Usability

ActiveBatch Workload Automation
6.3
BMC FootPrints
8.2

Support Rating

ActiveBatch Workload Automation
4.0
BMC FootPrints
8.3

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