We have a hybrid environment for a few departments so we use ActivTrak to track their productivity on their work-from-home days and it provides a clear analysis between the productive vs non-productive times during their work days. We have less than 10 people that we monitor so I'm not sure how well-suited the system is or if there are any better options for larger companies. It certainly suits our needs though.
I have solved numerous business process problems by automating with SAP Workforce Analytics (WF). I have also used the PM module and routemap functionality to automate other general HR processes not tied to performance or compensation planning. For example, I created electronic versions of an employee change form and used the system to route it to approvers.
Automatic time zones using the time zone of the device, to remove the constant need to change time zone per report.
Would be useful if you could define websites/applications directly from the top websites/application page instead of being redirected.
There have been problems with the monitoring application showing as not installed or detected on a machine that has it installed which is fixed by uninstalling and reinstalling the software. However, it is hard to identify user machines that have stopped working. We used to receive emails about PCs that have stopped reporting but not anymore.
We are in agreement that the tool is very handy as a security companion. The system collects and retain relevant historical data to be queried when you desire e.g. in security reviews once a week.
ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation
Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.
Systrak was purchased as an application performance monitoring system but it's usage morphed into user activity tracking once the pandemic hit and everyone went home to work. Even though it did provide a good bit of data about user activities, the data collection was on the client and was not accessible if the client machine was not on and connected to a network. The agent was also not as stable at ActivTrak so there were frequently large gaps of time in the user reports which was not accounted for. This made the system unusable for employee consultations and HR activities.
Defensive capabilities immediately avoided data exfiltration from an outgoing employee.
Trends for underperforming or underdeveloping users can be spotted, analyzed by managers, and used within their overall development management to help staff reach their best potential.
Costing for targeted use is relatively low and therefore a "no brainer."
Having a single enterprise-wide HR system has proven to be more effective and more strategically focused than what we had offered to organizations before with a fragmented systems landscape. This allows the organizations to have lower staffing requirements, and to use higher level practices on our transactional environments.
One of the best ROI points for SAP WF is that you can measure and compare business processes against comparable processes in leading organizations and industry best practices to help identify and implement improvements.
Finally, some of the individual key factors that helps determine the ROI and TCO are: reduction in cost due to elimination of payroll outsourcing providers, fewer development and test staff needed for application customization and integration, lower annual maintenance and support fees for application software and databases, and reduction or elimination of support fees or mission-critical consulting and professional services.
