Likelihood to Recommend I'm so new to it. I mean it has a lot of capabilities. So I'm used to working with Infor products, so I'm used to large
ERP systems and I haven't seen anything that makes me question Acumatica. It seems like I can customize anything and have the system to do what I need. So I mean that's one advantage point why we selected Acumatica is because it can be tailored to our business and to what we need and the way we want to do it
Read full review For parts sales, M2M is not a good program. There are too many glitches that happen between the sales order process and the shipping process. At the same time, we have to work with outside vendors to make certain functions work in the program. Or it has to work outside the program and communicate back to the main software. Way too clunky.
Read full review Pros Streamlines our processes and simplifies our systems. Previously, we had to manage two software systems to handle an order and get it out the door with proper shipping documentation. Now, we were able to deploy the shipping document creation inline with the sales order process and streamline our process. This allows us to save about $3K a year just on time savings alone (in creating shipping documentation). This was a nice win for us for this project. Financial Reporting is simplified and flexible for our needs. We are estimating a time savings of around $14.5K per year in time spent creating reports through manual manipulation. The reporting capabilities are much more flexible and allow for greater visibility than our previous ERP. Read full review Made2Manage has been consistent since I began supporting it in terms of data input and the user interface. Read full review Cons Manufacturing suite. You have all the time. So for the Manufacturing edition, you're able to have negative issues that are unlimited and are not balanced into a job that needs to be improved. The mobile app itself for warehouse picking and management sets the default item to one. This is not how most warehouses that I've ever worked at operate. Bomb hierarchy and respectful of child elements. These are nitty gritty elements, but these are kind of down-and-dirty items that need to improve. But overall it's pretty good. Read full review The management interface for users is not straightforward. Managing permissions for users is difficult outside of copying permissions. It still has lots of issues that can cause significant downtime. Read full review Likelihood to Renew We aren’t going to switch at this point! It’s a great system and we are looking forward to realizing the full potential of the system once we can find a VAR who has a bench that can support us.
Read full review I am not in the decision making group any more for this product. When I was, I along with many other managers, voted to go with a competitive product software vs re-subscribing to Aptean for this product. We were convinced by certain parties at our work that the new product was head and shoulders above the old product. While they freshened up a few things and there was an increase in some functionality areas, it was still tired.
Read full review Usability Most "things" are intuitive which makes the software nice. A few other "things" make no sense and come from a programmers mind, not a users experience.
Read full review This software is not user-friendly nor easy to train on. I train people for various departments and had argued for the company to go with another company. I was not alone. When the time came for us to do an upgrade (necessitated by the advent of Windows 10 compatibility issues), a number of managers at our organization wanted to seek out other vendors due to the difficulty in training people to use the software. Then have to deal with so many of the user issues and lack of functionality created by the need for using an outside software programmer to bring in software that interpreted what M2M was doing and then translate it back into the program so that we had an end-user solution. This software should be robust enough to do it all. It is not. I hate to be so negative about it but anyone that has spent as many years using this software as I have should find something good to say about the platform and I struggle to do that. I had asked for the warranty section that would tie into the return authorization process. I was told it would happen. It didn't. Bad karma.
Read full review Performance there have been some performance issues
Read full review Support Rating We used Acumatica Support directly for the first year or so. Overall it's pretty good, but sometimes the support staff wasn't educated on the customizations we had, nor was I as the Customer as I couldn't remember which things were customized and which things were out of the box, so when there was an error, there were some misunderstandings.
Read full review I go back to the warranty segment of the program to help track expenses that were generated by returns and zero-dollar sales orders to resolve customer issues. I feel like I was lied to by the company. They said they would have it in there on the new release. They told the purchasing manager it would be on the new release. The purchasing manager assured me it would be on there. They even showed 'warranty loading' on the screen when you signed in. However, there was no additional component of the return material authorization process for warranty adaptation. I even challenged our upload team about it and they had no answer. It does a few functions well but in my personal experience, buy something else.
Read full review Implementation Rating I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.
Read full review The actual implementation was no worse or better than other software updates. There were days of pain and additional training helped overcome a lot of the learning curve associated with that. However, that training came from our own internal staff vs anyone from Aptean.
Read full review Alternatives Considered Well, we decided to go with Acumatica and I believe it was a really good decision. The VAR was a big part of that as well because of their insights and knowledge, but I just felt Acumatica was the right fit for us in size and it had the capabilities we needed, but it also wasn't overkill.
Read full review They worked in a similar manner. I was not an admin when I used Oracle though.
Read full review Return on Investment Definitely positive because we're able to give data to the end users much quicker. Were they able to make more accurate and timely financial decisions and kind of know where they're at, and how much money do I have left to spend for the month? Things like that. And our CFO is able to utilize the data more quickly. Read full review I came on board after M2M was implemented so I'm not sure how it has changed from previous software. However, I do know it has the ability to grow with the company. Read full review ScreenShots