Likelihood to Recommend I'm so new to it. I mean it has a lot of capabilities. So I'm used to working with Infor products, so I'm used to large
ERP systems and I haven't seen anything that makes me question Acumatica. It seems like I can customize anything and have the system to do what I need. So I mean that's one advantage point why we selected Acumatica is because it can be tailored to our business and to what we need and the way we want to do it
Read full review If you've never used software before and have low expectations, then you might be able to make it work out.
Abe Degnan President & Owner | Green Building Specialist | Energy Efficient Remodeler | Residential Designer
Read full review Pros Streamlines our processes and simplifies our systems. Previously, we had to manage two software systems to handle an order and get it out the door with proper shipping documentation. Now, we were able to deploy the shipping document creation inline with the sales order process and streamline our process. This allows us to save about $3K a year just on time savings alone (in creating shipping documentation). This was a nice win for us for this project. Financial Reporting is simplified and flexible for our needs. We are estimating a time savings of around $14.5K per year in time spent creating reports through manual manipulation. The reporting capabilities are much more flexible and allow for greater visibility than our previous ERP. Read full review The beautiful user interface. It looks good. Their videos are professional. They have webinars. Abe Degnan President & Owner | Green Building Specialist | Energy Efficient Remodeler | Residential Designer
Read full review Cons Manufacturing suite. You have all the time. So for the Manufacturing edition, you're able to have negative issues that are unlimited and are not balanced into a job that needs to be improved. The mobile app itself for warehouse picking and management sets the default item to one. This is not how most warehouses that I've ever worked at operate. Bomb hierarchy and respectful of child elements. These are nitty gritty elements, but these are kind of down-and-dirty items that need to improve. But overall it's pretty good. Read full review Their spell checker creates a squiggly line to tell you that you have a misspelled word, but, doesn't allow you to correct it. The spell checker lets you add custom words to a dictionary, but, it can only use one dictionary at a time to check spelling. So the default dictionary gets used, and your custom words still show up as being spelled wrong! You can't select-copy addresses, in order to paste them somewhere else. Using duplexing on my printer doesn't work right. It works for every other software I own, but not in UDA. There is a bug in the WIP date range that doesn't pull accurate data. "Options" in the estimate show only cost, not margin. So if you show your customer that report, you are revealing cost info, not selling price!! You can't import a PDF into bid notes, even though the premise of UDA is to try to make it a single repository for all your information. You can't use the arrow key to browse photos in UDA. You need to close, and click into the next one. No inuitive functionality. The estimating module separates material and labor, in ways that create a very confusing Scope of Work. You need to select the labor item from your database, then separately select the material from your database. You end up with two line items in your Scope of Work for the same thing. Instead of writing, "Supply and Install a new window" you have "Supply a new window" and then "Install a new window." It's hard for my estimator, and confusing for my client. UDA will WREAK HAVOC on your contacts in Outlook. It does a terrible job of managing husband/wife or partner/partner situations. You can't mail merge them properly, or, you get forced into combining their contact into into a single contact-- and then how do you know whether the cell phone is his or hers??? There is no good way to credit design fees against the construction contract, if you happen to use that paradigm for your contracts. There is no way to filter contracts by their date created. So, how do you find your newest contacts for entering them into something such as Constant Contact? If you try to use integration of QuickBooks(QB) and UDA, your ITEMS list in QB will either get expanded to hundreds or even THOUSANDS of items... or, your POs in QB will get created in a summary form such that they are virtually meaningless. The "lead funnel" graphic may look cool, but there is not a good way to actually report on the lead status, track the activities and calls that you make, note significant emails that you write, or keep track of when you send out thank-you cards or spiffs/gifts! They might tell you that these things work, but, after spending MONTHS with UDA, I found out that these problems are deal breakers. Within their customer service department, the left hand doesn't know what the right hand is doing. They do not use a structure such as Zendesk that so many other great companies use. Even though I was paying for priority support, there were often days going by where I could not get a call or email back to assist me with a support request or provide a tutorial on how to do something. Had I not paid extra for support, this would be acceptable. But when paying for "TotalCare" priority support, there are times when the software had me stuck, and I was stuck for a day at a time waiting for an answer. Sometimes no answer ever arrived. Abe Degnan President & Owner | Green Building Specialist | Energy Efficient Remodeler | Residential Designer
Read full review Likelihood to Renew We aren’t going to switch at this point! It’s a great system and we are looking forward to realizing the full potential of the system once we can find a VAR who has a bench that can support us.
Read full review Usability Most "things" are intuitive which makes the software nice. A few other "things" make no sense and come from a programmers mind, not a users experience.
Read full review Performance there have been some performance issues
Read full review Support Rating We used Acumatica Support directly for the first year or so. Overall it's pretty good, but sometimes the support staff wasn't educated on the customizations we had, nor was I as the Customer as I couldn't remember which things were customized and which things were out of the box, so when there was an error, there were some misunderstandings.
Read full review Implementation Rating I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.
Read full review Alternatives Considered Well, we decided to go with Acumatica and I believe it was a really good decision. The VAR was a big part of that as well because of their insights and knowledge, but I just felt Acumatica was the right fit for us in size and it had the capabilities we needed, but it also wasn't overkill.
Read full review QuickBooks has great quality assurance and while they don't provide support, their software is nearly flawless. Co-construct provides great support and solves problems. In comparison, UDA Construction Suite is full of flaws, and their customer service department is disorganized and overworked.
Abe Degnan President & Owner | Green Building Specialist | Energy Efficient Remodeler | Residential Designer
Read full review Return on Investment Definitely positive because we're able to give data to the end users much quicker. Were they able to make more accurate and timely financial decisions and kind of know where they're at, and how much money do I have left to spend for the month? Things like that. And our CFO is able to utilize the data more quickly. Read full review All my money was wasted. I could not get a refund. All my time was wasted. I spent much time on customer support, and even more time "stuck" where customer support could not be reached. My staff time was wasted, because it was hard for them to implement and then we ultimately abandoned it. Abe Degnan President & Owner | Green Building Specialist | Energy Efficient Remodeler | Residential Designer
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