What users are saying about
14 Ratings
14 Ratings
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Score 7.3 out of 100
33 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Infor CloudSuite CRM
7.8
Customer data management / contact management
ADAPTcrm
7.0
Infor CloudSuite CRM
8.4
Workflow management
ADAPTcrm
6.0
Infor CloudSuite CRM
10.0
Territory management
ADAPTcrm
6.0
Infor CloudSuite CRM
5.4
Opportunity management
ADAPTcrm
7.0
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Infor CloudSuite CRM
5.4
Contract management
ADAPTcrm
8.0
Infor CloudSuite CRM
5.7
Quote & order management
ADAPTcrm
7.0
Infor CloudSuite CRM
7.3
Interaction tracking
ADAPTcrm
8.0
Infor CloudSuite CRM
10.0
Channel / partner relationship management
ADAPTcrm
8.0
Infor CloudSuite CRM
10.0

Customer Service & Support

ADAPTcrm
7.3
Infor CloudSuite CRM
8.3
Case management
ADAPTcrm
8.0
Infor CloudSuite CRM
10.0
Call center management
ADAPTcrm
7.0
Infor CloudSuite CRM
5.0
Help desk management
ADAPTcrm
7.0
Infor CloudSuite CRM
10.0

Marketing Automation

ADAPTcrm
8.0
Infor CloudSuite CRM
2.5
Lead management
ADAPTcrm
8.0
Infor CloudSuite CRM
3.9
Email marketing
ADAPTcrm
8.0
Infor CloudSuite CRM
1.0

CRM Project Management

ADAPTcrm
8.0
Infor CloudSuite CRM
4.2
Task management
ADAPTcrm
9.0
Infor CloudSuite CRM
7.1
Billing and invoicing management
ADAPTcrm
8.0
Infor CloudSuite CRM
3.6
Reporting
ADAPTcrm
7.0
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

ADAPTcrm
7.3
Infor CloudSuite CRM
4.2
Forecasting
ADAPTcrm
7.0
Infor CloudSuite CRM
3.6
Pipeline visualization
ADAPTcrm
8.0
Infor CloudSuite CRM
7.0
Customizable reports
ADAPTcrm
7.0
Infor CloudSuite CRM
2.1

Customization

ADAPTcrm
6.3
Infor CloudSuite CRM
8.5
Custom fields
ADAPTcrm
6.0
Infor CloudSuite CRM
10.0
Custom objects
ADAPTcrm
6.0
Infor CloudSuite CRM
7.0
Scripting environment
ADAPTcrm
7.0
Infor CloudSuite CRM
7.2
API for custom integration
ADAPTcrm
6.0
Infor CloudSuite CRM
10.0

Security

ADAPTcrm
7.0
Infor CloudSuite CRM
10.0
Single sign-on capability
ADAPTcrm
7.0
Infor CloudSuite CRM
10.0
Role-based user permissions
ADAPTcrm
7.0
Infor CloudSuite CRM
10.0

Social CRM

ADAPTcrm
7.5
Infor CloudSuite CRM
3.5
Social data
ADAPTcrm
8.0
Infor CloudSuite CRM
4.0
Social engagement
ADAPTcrm
7.0
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

ADAPTcrm
8.0
Infor CloudSuite CRM
2.9
Marketing automation
ADAPTcrm
8.0
Infor CloudSuite CRM
3.0
Compensation management
ADAPTcrm
Infor CloudSuite CRM
2.7

Platform

ADAPTcrm
Infor CloudSuite CRM
5.0
Mobile access
ADAPTcrm
Infor CloudSuite CRM
5.0

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

ADAPTcrm

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

ADAPTcrm

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
Infor CloudSuite CRM
9.0

Likelihood to Renew

ADAPTcrm
Infor CloudSuite CRM
9.0

Usability

ADAPTcrm
Infor CloudSuite CRM
7.8

Reliability and Availability

ADAPTcrm
Infor CloudSuite CRM
9.0

Support Rating

ADAPTcrm
Infor CloudSuite CRM
8.0

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