What users are saying about
14 Ratings
23 Ratings
14 Ratings
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Score 7.3 out of 100
23 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Lusha

If you live on LinkedIn like my marketing and sales teams do, it is invaluable for a growing business. Without it we would not have a decent percentage of our current customer base. However, I feel it is better suited for B2B businesses as searching for a work email and utilizing that information is much better in a business professional contact. If you work in P2P it may seem a little uncouth to suddenly receive emails from someone you have never spoken to before or know that you haven't divulged that information to. Lusha should be used to grow an existing relationship.
Jillian Straw | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Lusha
Customer data management / contact management
ADAPTcrm
7.0
Lusha
Workflow management
ADAPTcrm
6.0
Lusha
Territory management
ADAPTcrm
6.0
Lusha
Opportunity management
ADAPTcrm
7.0
Lusha
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Lusha
Contract management
ADAPTcrm
8.0
Lusha
Quote & order management
ADAPTcrm
7.0
Lusha
Interaction tracking
ADAPTcrm
8.0
Lusha
Channel / partner relationship management
ADAPTcrm
8.0
Lusha

Customer Service & Support

ADAPTcrm
7.3
Lusha
Case management
ADAPTcrm
8.0
Lusha
Call center management
ADAPTcrm
7.0
Lusha
Help desk management
ADAPTcrm
7.0
Lusha

Marketing Automation

ADAPTcrm
8.0
Lusha
Lead management
ADAPTcrm
8.0
Lusha
Email marketing
ADAPTcrm
8.0
Lusha

CRM Project Management

ADAPTcrm
8.0
Lusha
Task management
ADAPTcrm
9.0
Lusha
Billing and invoicing management
ADAPTcrm
8.0
Lusha
Reporting
ADAPTcrm
7.0
Lusha

CRM Reporting & Analytics

ADAPTcrm
7.3
Lusha
Forecasting
ADAPTcrm
7.0
Lusha
Pipeline visualization
ADAPTcrm
8.0
Lusha
Customizable reports
ADAPTcrm
7.0
Lusha

Customization

ADAPTcrm
6.3
Lusha
Custom fields
ADAPTcrm
6.0
Lusha
Custom objects
ADAPTcrm
6.0
Lusha
Scripting environment
ADAPTcrm
7.0
Lusha
API for custom integration
ADAPTcrm
6.0
Lusha

Security

ADAPTcrm
7.0
Lusha
Single sign-on capability
ADAPTcrm
7.0
Lusha
Role-based user permissions
ADAPTcrm
7.0
Lusha

Social CRM

ADAPTcrm
7.5
Lusha
Social data
ADAPTcrm
8.0
Lusha
Social engagement
ADAPTcrm
7.0
Lusha

Integrations with 3rd-party Software

ADAPTcrm
8.0
Lusha
Marketing automation
ADAPTcrm
8.0
Lusha

Prospecting

ADAPTcrm
Lusha
9.0
Advanced search
ADAPTcrm
Lusha
8.5
Identification of new leads
ADAPTcrm
Lusha
9.3
List quality
ADAPTcrm
Lusha
9.3
List upload/download
ADAPTcrm
Lusha
8.3
Ideal customer targeting
ADAPTcrm
Lusha
9.1
Load time/data access
ADAPTcrm
Lusha
9.5

Sales Intelligence Data Standards

ADAPTcrm
Lusha
8.2
Contact information
ADAPTcrm
Lusha
8.7
Company information
ADAPTcrm
Lusha
8.0
Industry information
ADAPTcrm
Lusha
7.9

Data Augmentation & Lead Qualification

ADAPTcrm
Lusha
8.8
Lead qualification process
ADAPTcrm
Lusha
8.4
Smart lists and recommendations
ADAPTcrm
Lusha
8.1
Salesforce integration
ADAPTcrm
Lusha
9.7
Company/business profiles
ADAPTcrm
Lusha
9.4
Alerts and reminders
ADAPTcrm
Lusha
9.3
Data hygiene
ADAPTcrm
Lusha
8.6
Automatic data refresh
ADAPTcrm
Lusha
8.8
Tags
ADAPTcrm
Lusha
8.0
Filters and segmentation
ADAPTcrm
Lusha
8.8

Sales Intelligence Email Features

ADAPTcrm
Lusha
8.3
Sales email templates
ADAPTcrm
Lusha
9.0
Append emails to records
ADAPTcrm
Lusha
7.7

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Lusha

  • Really fast and really easy to use. It works simply through my Chrome browser and is really easy to set up and start using.
  • I can often find multiple contact points. Sometimes even multiple phone numbers for a specific person.
  • Integrates well with my CRM.
  • It also integrates and works great with Linkedin.
Anonymous | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Lusha

  • The cost is too much, but since the tool gives accurate information it can be ignored.
  • Support should be a bit faster. They take a day to reply back.
  • There should be a button where we can give feedback if the data is inaccurate.
Anshumali Mishra | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Lusha

LinkedIn Sales Navigator and DiscoverOrg are both in the sales/marketing intelligence market, but they all have their own niche. DiscoverOrg is excellent for list building, Sales Navigator is great for social connections, and Lusha is excellent for hard to find contact information. In our case, we use all three platforms, so Lusha was not selected over another vendor.
Anonymous | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Lusha

  • It has helped me get information on key contacts that I otherwise wouldn't be able to find
  • It has a free tier which is easy to use and often enough for the few troublesome contacts you need to find
  • It saves me a lot of time since I'm already in LinkedIn
Judah Ross | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Lusha

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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