Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

Salesforce Commerce Cloud

Top Rated
87 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Salesforce Commerce Cloud

In the case of a typical internet retailer, my recommendation would be much higher. However, anyone in a unique vertical that requires extensive customization is going to find Demandware extremely challenging to work with. Moreover, the prevailing attitude at Demandware seems to be "one size fits all". I've solved many of my problems with Demandware through my own tenacity. I would never suggest Demandware to a business with any complicated needs, or one dependent on non-technical marketers to maintain the platform.
William Van Fleet profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Salesforce Commerce Cloud
WYSIWYG email editor
Adobe Business Catalyst
2.7
Salesforce Commerce Cloud
Dynamic content
Adobe Business Catalyst
8.9
Salesforce Commerce Cloud
Ability to test dynamic content
Adobe Business Catalyst
7.3
Salesforce Commerce Cloud
Landing pages
Adobe Business Catalyst
6.6
Salesforce Commerce Cloud
A/B testing
Adobe Business Catalyst
7.0
Salesforce Commerce Cloud
Mobile optimization
Adobe Business Catalyst
8.0
Salesforce Commerce Cloud
Email deliverability
Adobe Business Catalyst
8.2
Salesforce Commerce Cloud
List management
Adobe Business Catalyst
3.3
Salesforce Commerce Cloud
Triggered drip sequences
Adobe Business Catalyst
6.8
Salesforce Commerce Cloud

Lead Management

Adobe Business Catalyst
1.9
Salesforce Commerce Cloud
Lead nurturing
Adobe Business Catalyst
1.9
Salesforce Commerce Cloud
Lead scoring and grading
Adobe Business Catalyst
2.3
Salesforce Commerce Cloud
Data quality management
Adobe Business Catalyst
1.5
Salesforce Commerce Cloud
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
Salesforce Commerce Cloud

Campaign Management

Adobe Business Catalyst
2.5
Salesforce Commerce Cloud
Calendaring
Adobe Business Catalyst
2.6
Salesforce Commerce Cloud
Event/webinar marketing
Adobe Business Catalyst
2.4
Salesforce Commerce Cloud

Social Media Marketing

Adobe Business Catalyst
8.2
Salesforce Commerce Cloud
Social sharing and campaigns
Adobe Business Catalyst
7.8
Salesforce Commerce Cloud
Social profile integration
Adobe Business Catalyst
8.6
Salesforce Commerce Cloud

Reporting & Analytics

Adobe Business Catalyst
7.1
Salesforce Commerce Cloud
Dashboards
Adobe Business Catalyst
8.1
Salesforce Commerce Cloud
Standard reports
Adobe Business Catalyst
7.1
Salesforce Commerce Cloud
Custom reports
Adobe Business Catalyst
6.2
Salesforce Commerce Cloud

Platform & Infrastructure

Adobe Business Catalyst
6.3
Salesforce Commerce Cloud
API
Adobe Business Catalyst
6.6
Salesforce Commerce Cloud
Role-based workflow & approvals
Adobe Business Catalyst
7.1
Salesforce Commerce Cloud
Customizability
Adobe Business Catalyst
6.1
Salesforce Commerce Cloud
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Salesforce Commerce Cloud

Online Storefront

Adobe Business Catalyst
Salesforce Commerce Cloud
7.4
Product catalog & listings
Adobe Business Catalyst
Salesforce Commerce Cloud
6.9
Product management
Adobe Business Catalyst
Salesforce Commerce Cloud
7.7
Bulk product upload
Adobe Business Catalyst
Salesforce Commerce Cloud
8.1
Branding
Adobe Business Catalyst
Salesforce Commerce Cloud
7.8
Mobile storefront
Adobe Business Catalyst
Salesforce Commerce Cloud
7.4
Product variations
Adobe Business Catalyst
Salesforce Commerce Cloud
7.1
Website integration
Adobe Business Catalyst
Salesforce Commerce Cloud
8.5
Visual customization
Adobe Business Catalyst
Salesforce Commerce Cloud
6.7
CMS
Adobe Business Catalyst
Salesforce Commerce Cloud
6.0

Online Shopping Cart

Adobe Business Catalyst
Salesforce Commerce Cloud
6.3
Abandoned cart recovery
Adobe Business Catalyst
Salesforce Commerce Cloud
6.2
Checkout user experience
Adobe Business Catalyst
Salesforce Commerce Cloud
6.5

Online Payment System

Adobe Business Catalyst
Salesforce Commerce Cloud
7.2
eCommerce security
Adobe Business Catalyst
Salesforce Commerce Cloud
7.2

eCommerce Marketing

Adobe Business Catalyst
Salesforce Commerce Cloud
7.2
Promotions & discounts
Adobe Business Catalyst
Salesforce Commerce Cloud
6.5
Personalized recommendations
Adobe Business Catalyst
Salesforce Commerce Cloud
7.3
SEO
Adobe Business Catalyst
Salesforce Commerce Cloud
7.6

eCommerce Business Management

Adobe Business Catalyst
Salesforce Commerce Cloud
7.2
Multi-site management
Adobe Business Catalyst
Salesforce Commerce Cloud
7.7
Order processing
Adobe Business Catalyst
Salesforce Commerce Cloud
7.0
Inventory management
Adobe Business Catalyst
Salesforce Commerce Cloud
7.6
Shipping
Adobe Business Catalyst
Salesforce Commerce Cloud
6.9
Custom functionality
Adobe Business Catalyst
Salesforce Commerce Cloud
6.9

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Quick implementation
  • Reduced cost to implement the full ecomm site
  • Easy catalog, price and promo maintenance
ASHISH PACHAURI profile photo

Cons

  • They do not have the ability to create and build custom plug-ins for use on websites.
  • They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.
  • The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.
Jonathan Hodak profile photo
  • It does not play well with other applications. We have tried to implement a couple of tools (Ex: Qualtrics with Pop Ups), and the intricacies within Demandware make it difficult to combine these two
  • It is also hard to manipulate the banner spots without Development help. There are specific templates that you have to work with in Demandware. If you want to change anything about the template (Ex: Add a banner placement in the right sidebar), that requires dev code to implement.
Kevin Daniele profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
There is no renew option, it is a one stop buy-in. There are two different options that can be chosen.
Joel Lowther profile photo
Salesforce Commerce Cloud7.8
Based on 10 answers
We give the customer what they want. If they want Demandware, we give them Demandware
David Nuckols profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
No photo available

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA profile photo

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
Salesforce Commerce Cloud9.0
Based on 1 answer
No answer on this topic is available.

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
Salesforce Commerce Cloud9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA profile photo

Alternatives Considered

The largest competitor in my portfolio is GoDaddy. I tend to use them for larger products or for all inclusive domain registration and web presence. I prefer using BC for most everything due to its simplistic nature. It is a very streamlined product and is easy to add users from my clients as editors and managers. This makes content update and creation so much easier. It also eases the minds of content managers within my clients companies as they will have some control over what goes on the web site. GoDaddy is my go to product for customized web designs, larger projects, and anything that requires server side software not supported by BC. It tends to be more involved and time consuming and less productive for me as a small business. So while I prefer to work with BC there are just some limitations that send me over to another hosting platform.
Dan Butler profile photo
This is the first time I have had experience with a platform like this, so I do not have sufficient experience to compare Demandware to anything
Kevin Daniele profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • The biggest returns I have seen come from using BC as an individual product in my offerings. I see that it is also growing as a product and Adobe is growing it as a lead generation platform.
  • The second biggest positive impact to my business comes from the time saved in development. My target demographic is small to medium sized businesses and BC is perfect for marketing to this demographic.
  • My biggest complaint is that there is a lack of server side customization. When clients ask me if a certain type of website or application can be done I automatically know that I cannot put that site on the BC platform.
Dan Butler profile photo
  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details