What users are saying about

Adobe Connect

281 Ratings

InterCall

14 Ratings

Adobe Connect

281 Ratings
Score 7.5 out of 101

InterCall

14 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

Adobe Connect

Adobe Connect is excellent for enterprise-wide solutions. We frequently use it for team meetings and project planning sessions, however, we have found that it's many features are best leveraged when training large audiences where interactivity and engagement would otherwise be a challenge using traditional training methods. Key questions when considering Adobe Connect would be: Do we need a scalable solution for employees or clients in different markets/areas/countries? Do we need a tool that simply enables us to push content to an audience or is interactivity and engagement a main priority?
Sean McCarty profile photo

InterCall

It is well suited in our organization for their large department Monday meetings and meetings such as that. Would not really be needed for a conference call with only 10 people or less attending.
Jonelle Lippincott profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.5
InterCall
9.0
High quality audio
Adobe Connect
7.9
InterCall
9.0
High quality video
Adobe Connect
7.0
InterCall
9.0
Low bandwidth requirements
Adobe Connect
5.4
InterCall
9.0
Mobile support
Adobe Connect
5.7
InterCall
9.0

Screen Sharing

Adobe Connect
8.8
InterCall
7.5
Desktop sharing
Adobe Connect
8.8
InterCall
7.0
Whiteboards
Adobe Connect
8.8
InterCall
8.0

Online Meetings / Events

Adobe Connect
8.0
InterCall
7.6
Calendar integration
Adobe Connect
7.9
InterCall
8.0
Meeting initiation
Adobe Connect
7.6
InterCall
8.0
Integrates with social media
Adobe Connect
7.0
InterCall
7.0
Record meetings / events
Adobe Connect
8.5
InterCall
7.0
Slideshows
Adobe Connect
8.9
InterCall
8.0

Online Events Collaboration

Adobe Connect
9.1
InterCall
7.0
Live chat
Adobe Connect
9.2
InterCall
8.0
Audience polling
Adobe Connect
9.7
InterCall
6.0
Q&A
Adobe Connect
8.6
InterCall
7.0

Online Events Security

Adobe Connect
8.6
InterCall
7.0
User authentication
Adobe Connect
8.4
InterCall
7.0
Participant roles & permissions
Adobe Connect
8.3
InterCall
7.0
Confidential attendee list
Adobe Connect
9.2
InterCall
7.0

Pros

  • The interface is very clean, well-designed and free from distractions.
  • Recordings are of very high quality and can be stored on the server indefinitely. They can be easily accessed via a web link (and can now be password protected). Recordings can be exported in mobile-compatible format as an MP4.
  • Meeting rooms persist from one login to another, so the host and the participants can always have a familiar interface to work with.
  • It's easy to add polls and use them throughout a session.
  • Because of the large user base, there are a number of add-ins you can use to enhance your webinars.
No photo available
  • Large conference calls
  • Reliable calling technology
  • Easy to call in with no confusion
Jonelle Lippincott profile photo

Cons

  • High Definition - It seems that no matter where you look, modern cameras are capable of capturing high definition video footage. Adobe needs to think about finding a way to upgrade the video quality and consistency that is viewable by the audience. There is the "least common denominator" factor to consider, but that is quickly rising, allowing better video opportunities.
  • HTML5 - As technology advances, so should Adobe. HTML5 offers the potential to hold meetings on any device despite its platform.
  • Flash - Quickly on its way out. It was one of the most proliferative installations on everyone's computer and in its time was stupendous. But it is quickly becoming dated. With the advent of HTML5, flash is quickly not becoming needed in order to have cross-platform content happen. With a strong push by Adobe, this could quickly become a reality for Connect.
Michael Smith profile photo
  • Hold music is normally loud and not pleasant
Jonelle Lippincott profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
We loved the product so much, we have purchased several licenses of our own to host on our own. This offered up the ability to let OUR clients enjoy the benefits of this platform and to continue to offer this service to them. The technology is easy to set up and I wouldn't go any other way.
Michael Smith profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Connect9.0
Based on 5 answers
It's the easiest to use of all the major players in this space
Gordon Lam profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

I've worked for several conferencing companies and have supported a lot of online products. I've talked a lot about what Adobe Connect does well and not so well in this review, but the customization and flexibility you get with Adobe Connect is the main reason I find it to be the best collaboration technology out there. I can completely brand and customize my meeting room to use only the features that I need. I can turn on/off any feature with a simple mouse click. I can prepapre several different layouts to quickly change the look and function of my virtual meeting room. Adobe Connect also allows developers to create functionality that doesn't come out of the box. You can create custom .swf files that are like apps for your meeting room and they add both functionality and fun into the Adobe Connect experience. Third party developers have created custom .swf files for closed captioning, rock paper scissors, Jeopardy style trivia games, countdown timers, clocks, mp3 players and much more. Adobe Connect goes way beyond just screen sharing
Erik Crawford profile photo
We only use intercall and always have, our in house phone system is Cisco.
Jonelle Lippincott profile photo

Return on Investment

  • Very positive ROI when the same team is located in different geographical areas.
No photo available
  • It does cost our company money so we try to give out numbers only when needed
Jonelle Lippincott profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

InterCall

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details