What users are saying about

Adobe Experience Manager

Top Rated
147 Ratings

MySurveyLab

1 Ratings

Adobe Experience Manager

Top Rated
147 Ratings
Score 8 out of 101

MySurveyLab

1 Ratings
Score 9.1 out of 101

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Likelihood to Recommend

Adobe Experience Manager

Well suited to deploy multiple sites with a consistent look and feel with the forms, especially for global companies with multiple authors spread out within different regions. Easy for authors to publish content on a frequent basis. More suited used for large scale deployments due to licensing costs.Complexity of the system may be a challenge for AEM administrators and developers.
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MySurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.1
MySurveyLab
Role-based user permissions
Adobe Experience Manager
8.1
MySurveyLab

Platform & Infrastructure

Adobe Experience Manager
7.7
MySurveyLab
API
Adobe Experience Manager
7.5
MySurveyLab
Internationalization / multi-language
Adobe Experience Manager
7.9
MySurveyLab

Web Content Creation

Adobe Experience Manager
7.1
MySurveyLab
WYSIWYG editor
Adobe Experience Manager
8.3
MySurveyLab
Code quality / cleanliness
Adobe Experience Manager
6.9
MySurveyLab
Admin section
Adobe Experience Manager
7.2
MySurveyLab
Page templates
Adobe Experience Manager
6.9
MySurveyLab
Library of website themes
Adobe Experience Manager
5.8
MySurveyLab
Mobile optimization / responsive design
Adobe Experience Manager
8.0
MySurveyLab
Publishing workflow
Adobe Experience Manager
7.8
MySurveyLab
Form generator
Adobe Experience Manager
6.0
MySurveyLab

Web Content Management

Adobe Experience Manager
6.3
MySurveyLab
Content taxonomy
Adobe Experience Manager
7.2
MySurveyLab
SEO support
Adobe Experience Manager
6.9
MySurveyLab
Bulk management
Adobe Experience Manager
5.4
MySurveyLab
Availability / breadth of extensions
Adobe Experience Manager
6.5
MySurveyLab
Community / comment management
Adobe Experience Manager
5.3
MySurveyLab

Survey Format & Appearance

Adobe Experience Manager
MySurveyLab
8.5
Survey templates
Adobe Experience Manager
MySurveyLab
7.3
Themes
Adobe Experience Manager
MySurveyLab
9.1
Custom logo/branding
Adobe Experience Manager
MySurveyLab
9.1

Survey Content

Adobe Experience Manager
MySurveyLab
8.8
Changes to live survey
Adobe Experience Manager
MySurveyLab
9.1
Question design help
Adobe Experience Manager
MySurveyLab
8.2
Multiple question types
Adobe Experience Manager
MySurveyLab
9.1

Survey Logic

Adobe Experience Manager
MySurveyLab
9.1
Survey logic flexibility
Adobe Experience Manager
MySurveyLab
9.1

Survey Reporting & Analytics

Adobe Experience Manager
MySurveyLab
8.5
Response tracking
Adobe Experience Manager
MySurveyLab
7.3
Data export
Adobe Experience Manager
MySurveyLab
8.2
Standard reports
Adobe Experience Manager
MySurveyLab
9.1
Custom reports
Adobe Experience Manager
MySurveyLab
9.1
Analytics
Adobe Experience Manager
MySurveyLab
9.1

Survey Administration & Security

Adobe Experience Manager
MySurveyLab
8.6
Access controls
Adobe Experience Manager
MySurveyLab
8.2
Compliance
Adobe Experience Manager
MySurveyLab
9.1

Survey Distribution

Adobe Experience Manager
MySurveyLab
9.1
Vendor-offered crowdsourcing
Adobe Experience Manager
MySurveyLab
9.1
Respondent restrictions
Adobe Experience Manager
MySurveyLab
9.1

Pros

  • Give content editors an easy and intuitive interface to manage content. For example the WCM allows users to create and edit pages. The page editor allows the users to navigate the DAM and drag/drop images onto the page. Once done editing, they can submit the page into a workflow for manager review.
  • Give managers the tools to establish an editorial workflow to better control what is published. Managers can create custom workflows, often with out of the box components (there is a workflow editor) to allow them to control the review and publishing of content.
  • Based on Open Source so it is easier for developers to work with. There are at least 2 major OSS libraries out there, ACS Commons and WCM.IO.
  • Out of the box integrations with many other systems, especially the Adobe Marketing Cloud.
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  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith profile photo

Cons

  • It is hard to find people with the skill to develop solutions on AEM.
  • The TouchUI pales in comparison to the features found in the Classic UI. Developers have a hard time implementing solutions in the new Touch UI because the framework is lacking, where as in the Classic UI the framework is more robust. For example there are some out of the box classic UI widgets that allow developers to create key/value pair lists in dialogs. In touch ui that does not exists and developers are forced to implement custom solutions.
  • It is based on open source, so a lot of the code base is out there (except the proprietary AEM stuff, i.e. WCM). This means that between versions of AEM, there are major changes (they are good at backward compatibility however). This could be a good thing, but may be a bad thing if your company is more sensitive to big changes that come hard and fast. There are people out there developing on AEM 6.2, as if it were still AEM 5.6. They don't even know how to take advantage of the new features.
No photo available
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

AEM provides a better way to control user permissions which Content Marketer is lacking. Moreover, the ability to integrate with the Adobe Target product provides a wider range of audience segments that can be targeted besides the default author-targeted functionalities. It really helps create a custom user experience for a variety of users that might be looking for different things on the site (for example, doctors vs. patients etc.).
Tea Dejanovic profile photo
George Smith profile photo

Return on Investment

  • Improvement in customer service, as the companies are able to update their product/service offerings as soon as any updates are made.
  • Increased marketing presence and quicker response to changing market trends.
  • Avoiding legal and regulatory obstacles by creating a more consistent content across the organization.
Tea Dejanovic profile photo
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith profile photo

Screenshots

Adobe Experience Manager

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MySurveyLab

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details