What users are saying about
27 Ratings
10 Ratings
27 Ratings
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Score 6.6 out of 101
10 Ratings
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Score 9.4 out of 101

Add comparison

Likelihood to Recommend

ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
No photo available

Patriot PAY

I think it would be awesome for multiple employees but it still suits me. I have no idea what I am doing when it comes to taxes and government entities nor do I want to learn about it. It allows me to be a lawyer and focus on my cases. I will continue using it indefinitely but I wish it was like $20/month.
Matthew Poirier profile photo

Feature Rating Comparison

Payroll Management

ADP Resource
Patriot PAY
9.3
Pay calculation
ADP Resource
Patriot PAY
10.0
Support for external payroll vendors
ADP Resource
Patriot PAY
10.0
Benefit plan administration
ADP Resource
Patriot PAY
8.0
Direct deposit files
ADP Resource
Patriot PAY
10.0
Salary revision and increment management
ADP Resource
Patriot PAY
10.0
Reimbursement management
ADP Resource
Patriot PAY
8.0

Pros

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
No photo available
  • It is reliable and easy to use and learn for a small business
  • Whenever there are problems, customer service is responsive and communicates well.
Matthew Poirier profile photo

Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
No photo available
  • Could make it a bit easier to select different hourly rate options for the same employee
Joe &quot;JC&quot; Cross profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo
I switched from ADP to Patriot PAY almost 2 years ago. I switched because Patriot was a much better financial deal. Also, Patriot has MUCH better customer service than ADP. They have an online chat, which is very quick and easy to obtain an answer. They also (usually) answer the phones very quickly and are knowledgable and able to resolve any issue that I have had. ADP was always difficult to get a hold of and speak with and their service (the SAME service) was much more expensive.
Jason Moore, L.Ac. profile photo

Return on Investment

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo
  • Using Patriot Pay has given me much more free time to run other aspects of my business.
  • The ease of running reports is very useful at the end of the year so that my accountant can easily look at my payroll costs, including taxes paid.
Jason Moore, L.Ac. profile photo

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Patriot PAY

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details