What users are saying about

ADP Workforce Now

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484 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
13 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

ADP Workforce Now

ADP is well suited when you have a large workforce. We have over 450 employees and frequently have those who are hired and those who retire. It's such a great opportunity to give employees ownership of their own employee information.I think if you have a small business, it may be hard to justify the cost of ADP. However, the fact that they can take care of your payroll and taxes and such is pretty awesome.
Nicole Rieger profile photo

WSO2 Enterprise Service Bus

If you are considering alternatives first review its capabilities and last take your spreadsheet and estimate TCO. You'll go with WSO2.
Javier Rodríguez Rodríguez profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
WSO2 Enterprise Service Bus
Employee demographic data
ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Employment history
ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Job profiles and administration
ADP Workforce Now
7.7
WSO2 Enterprise Service Bus
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
WSO2 Enterprise Service Bus
Organizational charting
ADP Workforce Now
6.7
WSO2 Enterprise Service Bus
Organization and location management
ADP Workforce Now
7.4
WSO2 Enterprise Service Bus
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
WSO2 Enterprise Service Bus

Payroll Management

ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Pay calculation
ADP Workforce Now
8.7
WSO2 Enterprise Service Bus
Support for external payroll vendors
ADP Workforce Now
7.5
WSO2 Enterprise Service Bus
Benefit plan administration
ADP Workforce Now
8.0
WSO2 Enterprise Service Bus
Direct deposit files
ADP Workforce Now
8.6
WSO2 Enterprise Service Bus
Salary revision and increment management
ADP Workforce Now
7.8
WSO2 Enterprise Service Bus
Reimbursement management
ADP Workforce Now
7.8
WSO2 Enterprise Service Bus

Leave and Attendance Management

ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Approval workflow
ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Balance details
ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Annual carry-forward and encashment
ADP Workforce Now
8.1
WSO2 Enterprise Service Bus

Employee Self Service

ADP Workforce Now
8.2
WSO2 Enterprise Service Bus
View and generate pay and benefit information
ADP Workforce Now
8.7
WSO2 Enterprise Service Bus
Update personal information
ADP Workforce Now
8.7
WSO2 Enterprise Service Bus
View company policy documentation
ADP Workforce Now
8.5
WSO2 Enterprise Service Bus
Employee recognition
ADP Workforce Now
7.6
WSO2 Enterprise Service Bus
View job history
ADP Workforce Now
7.6
WSO2 Enterprise Service Bus

Asset Management

ADP Workforce Now
6.0
WSO2 Enterprise Service Bus
Tracking of all physical assets
ADP Workforce Now
6.0
WSO2 Enterprise Service Bus

HR Reporting

ADP Workforce Now
7.0
WSO2 Enterprise Service Bus
Report builder
ADP Workforce Now
7.1
WSO2 Enterprise Service Bus
Pre-built reports
ADP Workforce Now
7.0
WSO2 Enterprise Service Bus
Ability to combine HR data with external data
ADP Workforce Now
7.0
WSO2 Enterprise Service Bus

Onboarding

ADP Workforce Now
5.5
WSO2 Enterprise Service Bus
New hire portal
ADP Workforce Now
6.1
WSO2 Enterprise Service Bus
Manager tracking tools
ADP Workforce Now
4.8
WSO2 Enterprise Service Bus

Performance and Goals

ADP Workforce Now
7.7
WSO2 Enterprise Service Bus
Corporate goal setting
ADP Workforce Now
7.6
WSO2 Enterprise Service Bus
Individual goal setting
ADP Workforce Now
7.8
WSO2 Enterprise Service Bus
Line-of sight-visibility
ADP Workforce Now
7.6
WSO2 Enterprise Service Bus
Performance tracking
ADP Workforce Now
7.9
WSO2 Enterprise Service Bus

Performance Management

ADP Workforce Now
7.4
WSO2 Enterprise Service Bus
Performance plans
ADP Workforce Now
7.6
WSO2 Enterprise Service Bus
Performance improvement plans
ADP Workforce Now
7.4
WSO2 Enterprise Service Bus
Review status tracking
ADP Workforce Now
7.6
WSO2 Enterprise Service Bus
Review reminders
ADP Workforce Now
7.3
WSO2 Enterprise Service Bus
Multiple review frequency
ADP Workforce Now
7.2
WSO2 Enterprise Service Bus

Succession Planning

ADP Workforce Now
6.0
WSO2 Enterprise Service Bus
Create succession plans/pools
ADP Workforce Now
5.8
WSO2 Enterprise Service Bus
Candidate ranking
ADP Workforce Now
5.8
WSO2 Enterprise Service Bus
Candidate search
ADP Workforce Now
6.3
WSO2 Enterprise Service Bus
Candidate development
ADP Workforce Now
6.2
WSO2 Enterprise Service Bus

Recruiting / ATS

ADP Workforce Now
6.6
WSO2 Enterprise Service Bus
Job Requisition Management
ADP Workforce Now
7.9
WSO2 Enterprise Service Bus
Company Website Posting
ADP Workforce Now
7.5
WSO2 Enterprise Service Bus
Publish to Social Media
ADP Workforce Now
7.3
WSO2 Enterprise Service Bus
Job Search Site Posting
ADP Workforce Now
6.6
WSO2 Enterprise Service Bus
Duplicate Candidate Prevention
ADP Workforce Now
2.3
WSO2 Enterprise Service Bus
Applicant Tracking
ADP Workforce Now
7.2
WSO2 Enterprise Service Bus
Notifications and Alerts
ADP Workforce Now
7.5
WSO2 Enterprise Service Bus

Pros

  • The blending of all aspects of HR in ADP makes the system use very fluid. We like that we can have the employee in the system from hire to retire.
  • Allowing employees to have access to their own information is very empowering for them. We like that employees can look at their benefit enrollments, tax information and address along with their payroll history. This is very empowering from an employee standpoint.
  • From a manager standpoint I feel that the system gives the manager great power to make decisions. It can be simple things like workforce planning but also things along the lines of performance evaluations and annual reviews and pay increases.
  • Reporting abilities are AMAZING. You can get a report on basically anything you want in ADP. It can be a challenge to find out how to get that information into a report but the Customer Service help when it comes to custom reporting is great.
Nicole Rieger profile photo
  • Extensive EIP support.
  • Performance: very high throughput and low latency.
  • Security standards coverage.
  • Extensibility: if a mediator doesn't fit your needs you can extend it or even rewrite it.
  • Truly multi-tenant. No need to deploy separate instances to handle internal and external traffic.
  • First class production support.
  • Absolutely free. No enterprise paid add-ons. What you download (binaries and source code) is what it is.
  • WSO2 platform is growing fast with innovative products. Take a look at BAM roadmap as an example.
Javier Rodríguez Rodríguez profile photo

Cons

  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo
  • If you are used to heavyweight IDE with lots of wizards maybe you will miss it until you'll fall in love with fast and easy XML configuration.
Javier Rodríguez Rodríguez profile photo

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
WSO2 Enterprise Service Bus6.0
Based on 1 answer
Compared to competitors the overall experience has been fine
No photo available

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
WSO2 Enterprise Service Bus2.0
Based on 1 answer
Lack of auto-restart built-in capabilities. In case of running out of memory there are no built-in methods to recover from a crash, just for example, Oracle WebLogic Node Manager.
No photo available

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
WSO2 Enterprise Service Bus6.0
Based on 1 answer
The product is performing well and consuming few resources
No photo available

Support

ADP Workforce Now6.7
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
WSO2 Enterprise Service Bus7.0
Based on 1 answer
Our experience with the WSO2 support has beent satisfactory
No photo available

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Our company used ADP prior to Workforce Now. We tried PayChex for one year 11 years ago, however did not like the functionality and time required to process a payroll. We returned to ADP, then tried Paylocity...that lasted one small payroll, as our payroll clerk was extremely dissatisfied with the product. I was on the telephone with our ADP representative asking what ADP could do to help us remedy our error in moving to paylocity. ADP was great, they explained the ADP Workforce Now product. Helped us return to ADP in time to do a full payroll the following week, and helped to collect the information from Paylocity in time to do the first quarter report in a timely manner. This was a difficult task as Paylocity was less than forthcoming with the reports we needed to provide. The Paylocity support team finally admitted they could not do the what they claimed in the demo. Waste of time and a lot of money. ADP Workforce Now has proven to us they will be there when we need them.
Stewart Melanie profile photo
It's the only one truly open source and free.
Javier Rodríguez Rodríguez profile photo

Scalability

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
WSO2 Enterprise Service Bus10.0
Based on 1 answer
Adding a server node is really straightforward, there are just few point in the configuration files.
No photo available

Return on Investment

  • It's given me a lot more time for other things. Payroll takes significantly less time than it used to, managing requisitions is a smooth process so hiring is more transparent and takes less time, and employees are able to view their own information and make changes. In general, I have gotten several hours back a week just from using ADP, which allows me to focus on our strategic goals.
Tara Kelly profile photo
  • Take your spreadsheet and estimate TCO. SOA infrastructure like ESB is now commoditized and hard to go to commercial alternatives.
Javier Rodríguez Rodríguez profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

WSO2 Enterprise Service Bus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details