ADP Workforce Now vs. WSO2 Enterprise Service Bus

If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.

Incentivized

WSO2 ESB is an awesome product for companies looking to venture into the world of SOA with an ESB. They have a lot of other products too that can work really well with their carbon infrastructure. The interface is simple for deploying and managing proxy services. You can also write custom modules within the ESB using Java with IDE like Eclipse

Incentivized

• HRIS that is personalized for the employee and addresses DE&I needs.
• Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
• Onboarding is an excellent way to stay in compliance and have all documents completed.
• Tax and Banking and resolution to any issues.

Incentivized

• One of the basic requirement of an ESB product is that it should be able to support transformation. WSO2 ESB provides support of XSLT, so you can transform your request to whatever format. Moreover, transformations like converting your xml payload into JSON and JSON payload to XML are out of the box available.
• WSO2 ESB provides a scheduler feature, by which you can configure your own scheduler to call a proxy service at a particular time of day or or initiate sequence.
• WSO2 ESB provides excellent error handling techniques, WSO2 ESB provides detailed error handling scenarios to tackle all the situations. WSO2 ESB also provides custom error handling by which you can make your own custom error message before sending it back to client.

• I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
• Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.

Incentivized

• While it's easy to configure for a quick start, it is not so easy to deploy by yourself in a complex production scenario.
• Not very stable for production usage, we encountered several trivial bugs that make us believe that this product is still not widely adopted.
• Lack of a built in mechanism for auto-restart in case of an application server crash.

Incentivized

Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.

Incentivized

I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.

Incentivized

Compared to competitors the overall experience has been fine

Incentivized

ADP outages are very rare

Incentivized

Lack of auto-restart built-in capabilities. In case of running out of memory there are no built-in methods to recover from a crash, just for example, Oracle WebLogic Node Manager.

Incentivized

Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far

Incentivized

The product is performing well and consuming few resources

Incentivized

I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.

Incentivized

Our experience with the WSO2 support has beent satisfactory

Incentivized

In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.

Incentivized

At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.

Incentivized

Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.

Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.

Incentivized

It's the only one truly open source and free.

It handles very well with very sensitive data of a company especially of employees. Even provides HR services regarding recruitment services like recruitment, providing notification, even handles increment cycle of employee, any awards achieved by employees. All of this services are handled by them in very efficient way.

Incentivized

Adding a server node is really straightforward, there are just few point in the configuration files.

Incentivized

• ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
• The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
• We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.

Incentivized

• Very well documented tutorials and case studies makes it easy to learn.
• It has a really supportive community
• It is fast and it can easily handle 300 tps of average use on a VM with 4Gig RAM