What users are saying about

ADP Workforce Now

470 Ratings
Score 7 out of 101

WSO2 Enterprise Service Bus

13 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

WSO2 Enterprise Service Bus

WSO2 ESB is an awesome product for companies looking to venture into the world of SOA with an ESB. They have a lot of other products too that can work really well with their carbon infrastructure. The interface is simple for deploying and managing proxy services. You can also write custom modules within the ESB using Java with IDE like Eclipse
Sonam Samdupkhangsar profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
WSO2 Enterprise Service Bus
Employee demographic data
ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Employment history
ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Job profiles and administration
ADP Workforce Now
7.7
WSO2 Enterprise Service Bus
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
WSO2 Enterprise Service Bus
Organizational charting
ADP Workforce Now
6.6
WSO2 Enterprise Service Bus
Organization and location management
ADP Workforce Now
7.3
WSO2 Enterprise Service Bus
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
WSO2 Enterprise Service Bus

Payroll Management

ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Pay calculation
ADP Workforce Now
8.7
WSO2 Enterprise Service Bus
Support for external payroll vendors
ADP Workforce Now
7.5
WSO2 Enterprise Service Bus
Benefit plan administration
ADP Workforce Now
8.0
WSO2 Enterprise Service Bus
Direct deposit files
ADP Workforce Now
8.7
WSO2 Enterprise Service Bus
Salary revision and increment management
ADP Workforce Now
7.9
WSO2 Enterprise Service Bus
Reimbursement management
ADP Workforce Now
7.7
WSO2 Enterprise Service Bus

Leave and Attendance Management

ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Approval workflow
ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Balance details
ADP Workforce Now
8.1
WSO2 Enterprise Service Bus
Annual carry-forward and encashment
ADP Workforce Now
8.1
WSO2 Enterprise Service Bus

Employee Self Service

ADP Workforce Now
8.2
WSO2 Enterprise Service Bus
View and generate pay and benefit information
ADP Workforce Now
8.8
WSO2 Enterprise Service Bus
Update personal information
ADP Workforce Now
8.7
WSO2 Enterprise Service Bus
View company policy documentation
ADP Workforce Now
8.6
WSO2 Enterprise Service Bus
Employee recognition
ADP Workforce Now
7.6
WSO2 Enterprise Service Bus
View job history
ADP Workforce Now
7.6
WSO2 Enterprise Service Bus

Asset Management

ADP Workforce Now
6.0
WSO2 Enterprise Service Bus
Tracking of all physical assets
ADP Workforce Now
6.0
WSO2 Enterprise Service Bus

HR Reporting

ADP Workforce Now
7.0
WSO2 Enterprise Service Bus
Report builder
ADP Workforce Now
7.1
WSO2 Enterprise Service Bus
Pre-built reports
ADP Workforce Now
7.0
WSO2 Enterprise Service Bus
Ability to combine HR data with external data
ADP Workforce Now
7.0
WSO2 Enterprise Service Bus

Onboarding

ADP Workforce Now
5.5
WSO2 Enterprise Service Bus
New hire portal
ADP Workforce Now
6.1
WSO2 Enterprise Service Bus
Manager tracking tools
ADP Workforce Now
4.9
WSO2 Enterprise Service Bus

Performance and Goals

ADP Workforce Now
7.8
WSO2 Enterprise Service Bus
Corporate goal setting
ADP Workforce Now
7.7
WSO2 Enterprise Service Bus
Individual goal setting
ADP Workforce Now
7.9
WSO2 Enterprise Service Bus
Line-of sight-visibility
ADP Workforce Now
7.7
WSO2 Enterprise Service Bus
Performance tracking
ADP Workforce Now
7.9
WSO2 Enterprise Service Bus

Performance Management

ADP Workforce Now
7.5
WSO2 Enterprise Service Bus
Performance plans
ADP Workforce Now
7.6
WSO2 Enterprise Service Bus
Performance improvement plans
ADP Workforce Now
7.5
WSO2 Enterprise Service Bus
Review status tracking
ADP Workforce Now
7.7
WSO2 Enterprise Service Bus
Review reminders
ADP Workforce Now
7.4
WSO2 Enterprise Service Bus
Multiple review frequency
ADP Workforce Now
7.3
WSO2 Enterprise Service Bus

Succession Planning

ADP Workforce Now
6.0
WSO2 Enterprise Service Bus
Create succession plans/pools
ADP Workforce Now
5.8
WSO2 Enterprise Service Bus
Candidate ranking
ADP Workforce Now
5.8
WSO2 Enterprise Service Bus
Candidate search
ADP Workforce Now
6.3
WSO2 Enterprise Service Bus
Candidate development
ADP Workforce Now
6.2
WSO2 Enterprise Service Bus

Recruiting / ATS

ADP Workforce Now
6.7
WSO2 Enterprise Service Bus
Job Requisition Management
ADP Workforce Now
7.9
WSO2 Enterprise Service Bus
Company Website Posting
ADP Workforce Now
7.5
WSO2 Enterprise Service Bus
Publish to Social Media
ADP Workforce Now
7.5
WSO2 Enterprise Service Bus
Job Search Site Posting
ADP Workforce Now
6.7
WSO2 Enterprise Service Bus
Duplicate Candidate Prevention
ADP Workforce Now
2.3
WSO2 Enterprise Service Bus
Applicant Tracking
ADP Workforce Now
7.3
WSO2 Enterprise Service Bus
Notifications and Alerts
ADP Workforce Now
7.6
WSO2 Enterprise Service Bus

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • One of the basic requirement of an ESB product is that it should be able to support transformation. WSO2 ESB provides support of XSLT, so you can transform your request to whatever format. Moreover, transformations like converting your xml payload into JSON and JSON payload to XML are out of the box available.
  • WSO2 ESB provides a scheduler feature, by which you can configure your own scheduler to call a proxy service at a particular time of day or or initiate sequence.
  • WSO2 ESB provides excellent error handling techniques, WSO2 ESB provides detailed error handling scenarios to tackle all the situations. WSO2 ESB also provides custom error handling by which you can make your own custom error message before sending it back to client.
Omer Khalid profile photo

Cons

  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo
  • While it's easy to configure for a quick start, it is not so easy to deploy by yourself in a complex production scenario.
  • Not very stable for production usage, we encountered several trivial bugs that make us believe that this product is still not widely adopted.
  • Lack of a built in mechanism for auto-restart in case of an application server crash.
No photo available

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.0
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
WSO2 Enterprise Service Bus6.0
Based on 1 answer
Compared to competitors the overall experience has been fine
No photo available

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
WSO2 Enterprise Service Bus2.0
Based on 1 answer
Lack of auto-restart built-in capabilities. In case of running out of memory there are no built-in methods to recover from a crash, just for example, Oracle WebLogic Node Manager.
No photo available

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
WSO2 Enterprise Service Bus6.0
Based on 1 answer
The product is performing well and consuming few resources
No photo available

Support

ADP Workforce Now6.1
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
WSO2 Enterprise Service Bus7.0
Based on 1 answer
Our experience with the WSO2 support has beent satisfactory
No photo available

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.2
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

It's better in every way, I would never go back
Dixon Pettengill profile photo
We previously used the Oracle Weblogic solution, but:- it was more expensive- it's not open source- it's more complex to manage
No photo available

Scalability

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
WSO2 Enterprise Service Bus10.0
Based on 1 answer
Adding a server node is really straightforward, there are just few point in the configuration files.
No photo available

Return on Investment

  • Workforce Now has definitely improved our efficiency and consistency because we can pull reports into specific formats for importing into our databases. This means less hand-keying of simple things like address changes or new employee data, which makes our team more efficient and accurate.
  • Often our Accounting Team really struggles with understanding ADP's specific lingo, which can make it a challenge for our Payroll/Benefits Team and Accounting Team to interact. It's taken time to understand, for example, that "Business Unit" means "Account Code".
Kristie LaMar profile photo
  • Take your spreadsheet and estimate TCO. SOA infrastructure like ESB is now commoditized and hard to go to commercial alternatives.
Javier Rodríguez Rodríguez profile photo

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

WSO2 Enterprise Service Bus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details