Afiniti vs. Verint Monet
Afiniti vs. Verint Monet
Product | Rating | Most Used By | Product Summary | Starting Price |
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Afiniti | N/A | Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The vendor says that using EBP vs. a standard call center workforce optimization strategy based on wait time is more profitable, both in terms of revenue and cost-savings, and facilitates a better customer experience. | N/A | |
Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
Afiniti | Verint Monet | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Afiniti | Verint Monet | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Afiniti | Verint Monet | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Afiniti | Verint Monet | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (2 ratings) |
Usability | - (0 ratings) | 3.0 (1 ratings) |
Support Rating | - (0 ratings) | 5.0 (1 ratings) |
Afiniti | Verint Monet | |
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Likelihood to Recommend | Afiniti.com No answers on this topic | Verint |
Pros | Afiniti.com No answers on this topic | Verint |
Cons | Afiniti.com No answers on this topic | Verint |
Likelihood to Renew | Afiniti.com No answers on this topic | Verint |
Usability | Afiniti.com No answers on this topic | Verint |
Support Rating | Afiniti.com No answers on this topic | Verint |
Alternatives Considered | Afiniti.com No answers on this topic | Verint |
Return on Investment | Afiniti.com No answers on this topic | Verint |
ScreenShots |