What users are saying about
Top Rated
62 Ratings
2 Ratings
Top Rated
62 Ratings
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Score 7.3 out of 101
2 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited as a business tool bringing together sales and marketing in a comprehensive and intelligent way. It offers a friendly and user-friendly interface for those looking to integrate with other software products. It allows synchronization and organization of contacts and saves time by eliminating menial administrative tasks.
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RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
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Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
RedHorse CRM
9.1
Customer data management / contact management
Agile CRM
8.7
RedHorse CRM
9.1
Workflow management
Agile CRM
7.4
RedHorse CRM
9.1
Territory management
Agile CRM
6.7
RedHorse CRM
9.1
Opportunity management
Agile CRM
8.0
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
RedHorse CRM
9.1
Contract management
Agile CRM
7.6
RedHorse CRM
9.1
Quote & order management
Agile CRM
6.6
RedHorse CRM
9.1
Interaction tracking
Agile CRM
8.4
RedHorse CRM
9.1
Channel / partner relationship management
Agile CRM
8.6
RedHorse CRM

Customer Service & Support

Agile CRM
6.8
RedHorse CRM
8.2
Case management
Agile CRM
7.0
RedHorse CRM
9.1
Call center management
Agile CRM
6.4
RedHorse CRM
6.4
Help desk management
Agile CRM
7.0
RedHorse CRM
9.1

Marketing Automation

Agile CRM
8.5
RedHorse CRM
8.6
Lead management
Agile CRM
8.6
RedHorse CRM
8.2
Email marketing
Agile CRM
8.5
RedHorse CRM
9.1

CRM Project Management

Agile CRM
6.7
RedHorse CRM
9.1
Task management
Agile CRM
7.3
RedHorse CRM
9.1
Billing and invoicing management
Agile CRM
5.7
RedHorse CRM
9.1
Reporting
Agile CRM
7.0
RedHorse CRM
9.1

CRM Reporting & Analytics

Agile CRM
6.8
RedHorse CRM
7.3
Forecasting
Agile CRM
6.0
RedHorse CRM
8.2
Pipeline visualization
Agile CRM
8.4
RedHorse CRM
4.5
Customizable reports
Agile CRM
6.1
RedHorse CRM
9.1

Customization

Agile CRM
7.9
RedHorse CRM
8.6
Custom fields
Agile CRM
8.7
RedHorse CRM
9.1
Custom objects
Agile CRM
7.8
RedHorse CRM
9.1
Scripting environment
Agile CRM
6.6
RedHorse CRM
9.1
API for custom integration
Agile CRM
8.6
RedHorse CRM
7.3

Security

Agile CRM
8.0
RedHorse CRM
9.1
Single sign-on capability
Agile CRM
8.3
RedHorse CRM
Role-based user permissions
Agile CRM
7.6
RedHorse CRM
9.1

Social CRM

Agile CRM
5.9
RedHorse CRM
6.4
Social data
Agile CRM
5.8
RedHorse CRM
6.4
Social engagement
Agile CRM
5.9
RedHorse CRM
6.4

Integrations with 3rd-party Software

Agile CRM
7.9
RedHorse CRM
6.8
Marketing automation
Agile CRM
7.8
RedHorse CRM
9.1
Compensation management
Agile CRM
7.9
RedHorse CRM
4.5

Platform

Agile CRM
8.0
RedHorse CRM
7.3
Mobile access
Agile CRM
8.0
RedHorse CRM
7.3

Pros

  • Tracks all of our clients, prospects and sales pipeline
  • Manages inbound leads and marketing automation
  • Acts as a bulk email system for messages and e-newsletters
Jez John profile photo
  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker profile photo

Cons

  • While many aspects of the software are intuitive and simple to implement, much of the marketing automation functions assumed a level of technical familiarity that was beyond the average user. As soon as a tutorial tells me to get something from GitHub, I get the idea they're talking to a technician.
  • The help files, tutorials were of low quality and not always kept up to date with changes in layout of the software etc.
  • During the period we were using Agile CRM, I had to constantly trawl through their update logs and forum. This is because, as the name Agile suggests, the development and improvement of the software was constantly evolving in an organic fashion. But many of the developments were not relevant to us; majorly they were integrations with obscure apps that I would never use. But I had to understand 20 changes to locate the one that had some relevance to me.
Colin Butler profile photo
  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Agile CRM is much less expensive than Salesforce. It might not have all the potential of those thousands of add-ons, but for those who have basic needs – and the need to customize to some extent, it more than delivers.Agile CRM has more advanced features, particularly around marketing automation, and hub spot does. While hub spot is free for the CRM element, using the other tools that come standard and agile CRM raises your cost considerably.Outlook for business just isn't organized in a friendly enough way for you to see who you know and to keep things current.
Mike Wittenstein profile photo
As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Agile CRM is such an integral part of our business, that I can imagine life without it. If we didn't have it, it would mean missing important calls, not following up on key leads, and not having current contact information for many of our clients, vendors, and prospects.
  • In addition to cost savings, agile CRM also helps me save time. It's very responsive, so updating records is not a hassle. I particularly like being able to import details from someone's LinkedIn page without having the type of thing.
Mike Wittenstein profile photo
  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Agile CRM Editions & Modules
Agile CRM
Additional Pricing Details

RedHorse CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*
1.  per 5 users
RedHorse CRM Editions & Modules
RedHorse CRM
Edition
RedHorse CRM Complete Edition
$441
RedHorse CRM Essential Edition
$291
RedHorse CRM Core Edition
$91
RedHorse Mobile
$101
1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.