What users are saying about
Top Rated
61 Ratings
1 Ratings
Top Rated
61 Ratings
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Score 7.3 out of 101
1 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
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Teamgate CRM

Any SME or mid company that needs to track customers and sales can use this platform
Alexander Taylor profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Teamgate CRM
8.4
Customer data management / contact management
Agile CRM
8.7
Teamgate CRM
9.1
Workflow management
Agile CRM
7.4
Teamgate CRM
9.1
Territory management
Agile CRM
6.7
Teamgate CRM
Opportunity management
Agile CRM
8.0
Teamgate CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Teamgate CRM
5.5
Contract management
Agile CRM
7.6
Teamgate CRM
8.2
Quote & order management
Agile CRM
6.6
Teamgate CRM
Interaction tracking
Agile CRM
8.4
Teamgate CRM
9.1
Channel / partner relationship management
Agile CRM
8.6
Teamgate CRM
9.1

Customer Service & Support

Agile CRM
6.8
Teamgate CRM
9.1
Case management
Agile CRM
7.0
Teamgate CRM
Call center management
Agile CRM
6.4
Teamgate CRM
Help desk management
Agile CRM
7.1
Teamgate CRM
9.1

Marketing Automation

Agile CRM
8.5
Teamgate CRM
Lead management
Agile CRM
8.6
Teamgate CRM
Email marketing
Agile CRM
8.5
Teamgate CRM

CRM Project Management

Agile CRM
6.7
Teamgate CRM
8.2
Task management
Agile CRM
7.3
Teamgate CRM
9.1
Billing and invoicing management
Agile CRM
5.7
Teamgate CRM
Reporting
Agile CRM
7.0
Teamgate CRM
7.3

CRM Reporting & Analytics

Agile CRM
6.8
Teamgate CRM
8.5
Forecasting
Agile CRM
6.0
Teamgate CRM
9.1
Pipeline visualization
Agile CRM
8.4
Teamgate CRM
9.1
Customizable reports
Agile CRM
6.1
Teamgate CRM
7.3

Customization

Agile CRM
7.9
Teamgate CRM
7.9
Custom fields
Agile CRM
8.7
Teamgate CRM
9.1
Custom objects
Agile CRM
7.8
Teamgate CRM
7.3
Scripting environment
Agile CRM
6.6
Teamgate CRM
API for custom integration
Agile CRM
8.6
Teamgate CRM
7.3

Security

Agile CRM
8.0
Teamgate CRM
9.1
Single sign-on capability
Agile CRM
8.3
Teamgate CRM
9.1
Role-based user permissions
Agile CRM
7.6
Teamgate CRM
9.1

Social CRM

Agile CRM
5.9
Teamgate CRM
Social data
Agile CRM
5.8
Teamgate CRM
Social engagement
Agile CRM
5.9
Teamgate CRM

Integrations with 3rd-party Software

Agile CRM
7.9
Teamgate CRM
Marketing automation
Agile CRM
7.8
Teamgate CRM
Compensation management
Agile CRM
7.9
Teamgate CRM

Platform

Agile CRM
8.0
Teamgate CRM
5.5
Mobile access
Agile CRM
8.0
Teamgate CRM
5.5

Pros

  • The template emails saves a lot of time and is used quite often.
  • The synchronization of contacts from Outlook to GMail and other platforms allows easy follow-up to all communications for each lead, deal and contact.
  • The integrations with websites and providers promotes encourage to explore more solutions to improve business activities.
  • The chat support is very helpful. They're patient and will answer your questions and offer recommendations to their development team to implement them as new features if it's important your business needs.
No photo available
  • Integration with SMS gateway and Mailchimp is fantastic
  • Great looking dashboard and graphics
  • So easy to use and customise even I could do it
Alexander Taylor profile photo

Cons

  • The learning process is more challenging and takes longer to get used to the way things are handled in Agile CRM.
  • Agile CRM needs to improve their testing and preview options for different campaign segments.
  • There are some user interface tasks that could be made more user friendly such as setting up email templates and forms templates.
No photo available
  • Could do with the ability to customise the dashboard with your own fields.
Alexander Taylor profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
No score
No answers yet
No answers on this topic

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I trialed a number of other CRMs much to the disgust of my colleagues!
  • Pipedrive was great but more sales focussed and heavy on Javascript so felt slow at times
  • OnePageCRM was good but no sales automation when we tried it
  • Highrise - wanted to love it but too basic and even though we had a free license bundled with Basecamp we didn't use it.
  • Capsule was good but basic
  • Salesforce was too complicated to learn
  • Infusionsoft and Hubspot were too hard sell (Hubspot wanted a 1 year commitment)
Jez John profile photo
When I say we evaluated other CRMs I think that's an understatement, we tried about ten different systems and Teamgate was by far the best.
Alexander Taylor profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • All contact data is in one spot
  • You can see a detailed view of each contact's deal history
  • It is a more affordable option than some CRMs
Victoria Hoete-Dodd profile photo
  • The amount of time we have free now, due to having everything organised with the platform is phenomenal
Alexander Taylor profile photo

Screenshots

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Agile CRM Editions & Modules
Agile CRM
Additional Pricing Details

Teamgate CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Teamgate CRM Editions & Modules
Teamgate CRM
Edition
Starter
$111
Professional
$291
Enterprise
$491
1. user/ month
Additional Pricing Details
There is a 20% discount when billed annually