Agiline CRM vs. Bigin by Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agiline CRM
Score 8.2 out of 10
N/A
Agiline CRM is a customer relationship management (CRM) software. It is built around features like sales automation, marketing automation, customer service / help desk, and contact management.N/A
Bigin by Zoho CRM
Score 8.5 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Pricing
Agiline CRMBigin by Zoho CRM
Editions & Modules
No answers on this topic
Express
$9.00
per month per user
Premier
$15.00
per month
Offerings
Pricing Offerings
Agiline CRMBigin by Zoho CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Features
Agiline CRMBigin by Zoho CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Agiline CRM
9.2
1 Ratings
18% above category average
Bigin by Zoho CRM
8.2
41 Ratings
7% above category average
Customer data management / contact management9.01 Ratings8.938 Ratings
Workflow management9.01 Ratings8.639 Ratings
Territory management10.01 Ratings00 Ratings
Opportunity management9.01 Ratings8.838 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings7.736 Ratings
Contract management9.01 Ratings6.613 Ratings
Quote & order management10.01 Ratings00 Ratings
Interaction tracking9.01 Ratings8.538 Ratings
Channel / partner relationship management9.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Agiline CRM
9.3
1 Ratings
21% above category average
Bigin by Zoho CRM
-
Ratings
Case management10.01 Ratings00 Ratings
Call center management9.01 Ratings00 Ratings
Help desk management9.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Agiline CRM
9.5
1 Ratings
23% above category average
Bigin by Zoho CRM
8.1
34 Ratings
7% above category average
Lead management10.01 Ratings8.932 Ratings
Email marketing9.01 Ratings7.429 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Agiline CRM
9.3
1 Ratings
20% above category average
Bigin by Zoho CRM
7.4
33 Ratings
2% below category average
Task management9.01 Ratings8.133 Ratings
Billing and invoicing management10.01 Ratings00 Ratings
Reporting9.01 Ratings6.79 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Agiline CRM
9.0
1 Ratings
17% above category average
Bigin by Zoho CRM
7.9
36 Ratings
4% above category average
Forecasting9.01 Ratings00 Ratings
Pipeline visualization9.01 Ratings8.336 Ratings
Customizable reports9.01 Ratings7.531 Ratings
Customization
Comparison of Customization features of Product A and Product B
Agiline CRM
8.5
1 Ratings
12% above category average
Bigin by Zoho CRM
8.3
39 Ratings
9% above category average
Custom fields9.01 Ratings8.339 Ratings
Custom objects8.01 Ratings00 Ratings
Scripting environment8.01 Ratings00 Ratings
API for custom integration9.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Agiline CRM
9.0
1 Ratings
8% above category average
Bigin by Zoho CRM
8.6
38 Ratings
3% above category average
Single sign-on capability9.01 Ratings8.629 Ratings
Role-based user permissions9.01 Ratings8.636 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Agiline CRM
9.5
1 Ratings
27% above category average
Bigin by Zoho CRM
6.9
21 Ratings
5% below category average
Social data10.01 Ratings6.920 Ratings
Social engagement9.01 Ratings7.020 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Agiline CRM
9.5
1 Ratings
28% above category average
Bigin by Zoho CRM
8.0
27 Ratings
11% above category average
Marketing automation9.01 Ratings8.027 Ratings
Compensation management10.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Agiline CRM
9.0
1 Ratings
18% above category average
Bigin by Zoho CRM
8.8
37 Ratings
16% above category average
Mobile access9.01 Ratings8.837 Ratings
Best Alternatives
Agiline CRMBigin by Zoho CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Agiline CRMBigin by Zoho CRM
Likelihood to Recommend
9.0
(1 ratings)
9.1
(41 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
9.0
(1 ratings)
8.7
(12 ratings)
Support Rating
9.0
(1 ratings)
5.9
(7 ratings)
User Testimonials
Agiline CRMBigin by Zoho CRM
Likelihood to Recommend
Agiline LLC
Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
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Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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Pros
Agiline LLC
  • Its marketing automation feature is fast and dynamic.
  • It has the capacity to hold many contacts intact and manages them amazingly.
  • Its interface is easy and not complex for beginners.
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Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
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Cons
Agiline LLC
  • I have found its import of contacts quite complex.
  • It doesn’t work well with some of the browsers.
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Zoho
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
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Likelihood to Renew
Agiline LLC
No answers on this topic
Zoho
Because it is good.
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Usability
Agiline LLC
Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
with them twice and found them highly responsive and professional people
having complete command of the product which eventually facilitated us
in solving our problem.
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Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
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Support Rating
Agiline LLC
Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
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Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Alternatives Considered
Agiline LLC
Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
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Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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Return on Investment
Agiline LLC
  • Its customer service is perfect and gives timely responses.
  • Price is unfair and should be decreased.
  • Not browser friendly.
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Zoho
  • It allows me to quickly and affordably implement a CRM - which is a requirement.
  • It is affordable and easy to use, so I can recommend it to my clients and support those who choose to adopt Bigin by Zoho CRM with much more detailed and specific support and training.
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ScreenShots

Bigin by Zoho CRM Screenshots

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