What users are saying about
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15 Ratings
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Score 9.5 out of 101
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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Would fit most any environment. Having worked in top 50 companies, startup, state agency, and higher education environments I can see how AgiLoft would be a great fit for any organization.
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AnswerDash

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Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
AnswerDash
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
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Service restoration
Agiloft Flexible Service Desk Suite
10.0
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Self-service tools
Agiloft Flexible Service Desk Suite
9.9
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Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
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ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.4
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ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
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Configuration mangement
Agiloft Flexible Service Desk Suite
8.3
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Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.9
AnswerDash

Change management

Agiloft Flexible Service Desk Suite
9.9
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Change requests repository
Agiloft Flexible Service Desk Suite
9.9
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Service-level management
Agiloft Flexible Service Desk Suite
10.0
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Pros

Agiloft Flexible Service Desk Suite

  • Quick and easy Deployment
  • Ease of workflow adjustment
  • Customization is simple and quick to perform
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AnswerDash

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Cons

Agiloft Flexible Service Desk Suite

  • The wide range of the Agiloft software functionality can make it seem overwhelming to customize.
  • Currently, they offer a week-long, in-depth training class that would be more helpful to me if it was offered online as it is difficult to commit to being out of town for a week to attend the training.
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AnswerDash

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Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
As we grow, we are able to activate additional modules for new functionality with little training time, adding to our existing knowledgebase and increasing our efficiency.
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AnswerDash

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Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

AnswerDash

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Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

AnswerDash

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Alternatives Considered

Agiloft Flexible Service Desk Suite

N/A - Agiloft was already chosen as the tool we were going to use (by an employee that has now left the company) before I was given the assignment of working on this
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AnswerDash

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Return on Investment

Agiloft Flexible Service Desk Suite

  • Increased efficiency on certain processes. Our time sheets were done previously in excel spreadsheets, which HR had to constantly remind everyone to do because they hated it. We created a tool for logging time sheets which is much easier and faster to do, and now employees don't dread it (as much). We also use print templates to automatically create documents to send to our clients, which previously had to be created manually. It also allows for information to be viewed at anytime, instead of waiting for someone to close a document first.
  • Linking together of information, and having one place for everything. Previously, we never had one place to store information and records. We had one place for this information, another for that information, and sometimes information went to one place and sometimes in some other place. We also used different tools for different things. Emails for this, our wiki for that, an excel spreadsheet for this other thing. Agiloft has allowed us to have one place where employees will go to do everything from requesting vacation days to doing tasks related to our product, to recognizing another employee's accomplishments.
  • Decreased efficiency on certain processes. However, there is a silver lining to this. These processes were previously as simple as you can get - logging information into a text file, which is then added to by other employees. There were no controls, no major checks, and things could easily be missed. Agiloft's system allows us to do things so that everything stands out and is seen, checked, and recorded in a much better way. The trade off for less efficiency is tough, but it will be worth it in the long run as we are more effective and accurate.
Elizabeth Lepisto profile photo

AnswerDash

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Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

AnswerDash

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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