What users are saying about
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15 Ratings
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Score 9.1 out of 101
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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is great for tracking events and recording the process to close the event out thoroughly and efficiently.
Matt Gibson profile photo

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Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
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Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
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Service restoration
Agiloft Flexible Service Desk Suite
10.0
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Self-service tools
Agiloft Flexible Service Desk Suite
9.7
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Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
AnswerDash
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.8
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ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
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Configuration mangement
Agiloft Flexible Service Desk Suite
8.5
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Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.7
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Change management

Agiloft Flexible Service Desk Suite
9.9
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Change requests repository
Agiloft Flexible Service Desk Suite
9.7
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Service-level management
Agiloft Flexible Service Desk Suite
10.0
AnswerDash

Pros

Agiloft Flexible Service Desk Suite

  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
Don Ruxton profile photo

AnswerDash

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Cons

Agiloft Flexible Service Desk Suite

  • The documentation was a little dated, but they have recently updated the online help and now it is in line with the current version features.
Don Ruxton profile photo

AnswerDash

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Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
We haven't experienced any problems or deficiencies that would lead us to choose another tool for the applications we have already moved to Agiloft. We also plan to deploy Agiloft for new applications due to our increasing knowledge of what it can do and increasing acceptance among our staff.
Eric Novikoff profile photo

AnswerDash

No score
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Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

AnswerDash

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Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

AnswerDash

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Alternatives Considered

Agiloft Flexible Service Desk Suite

We selected Agiloft as their product had the most features and required the least programming to implement and add new features.
Don Ruxton profile photo

AnswerDash

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Return on Investment

Agiloft Flexible Service Desk Suite

  • Facilitated tracking of state-wide enterprise IT service desk data management
  • Has allowed us to maintain a small centralized service desk team to support our highly diverse environment
  • Allows us to centrally managed and track our customer service interface with customers to insure a high level of service.
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AnswerDash

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Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

AnswerDash

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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