Agiloft Flexible Service Desk Suite vs. DeskXpand
Agiloft Flexible Service Desk Suite vs. DeskXpand
Product | Rating | Most Used By | Product Summary | Starting Price |
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Agiloft Flexible Service Desk Suite | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to… | $65 per month | |
DeskXpand | N/A | DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution experts… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Required | $15 per user / month | ||||||||||||||
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Agiloft Flexible Service Desk Suite | DeskXpand | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Agiloft Flexible Service Desk Suite | DeskXpand | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Agiloft Flexible Service Desk Suite | DeskXpand | |
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Likelihood to Recommend | 10.0 (12 ratings) | - (0 ratings) |
Likelihood to Renew | 8.9 (9 ratings) | - (0 ratings) |
Usability | 7.3 (2 ratings) | - (0 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (2 ratings) | - (0 ratings) |
Agiloft Flexible Service Desk Suite | DeskXpand | |
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Likelihood to Recommend | Agiloft | DeskXpand No answers on this topic |
Pros | Agiloft | DeskXpand No answers on this topic |
Cons | Agiloft | DeskXpand No answers on this topic |
Likelihood to Renew | Agiloft | DeskXpand No answers on this topic |
Usability | Agiloft | DeskXpand No answers on this topic |
Support Rating | Agiloft | DeskXpand No answers on this topic |
Alternatives Considered | Agiloft | DeskXpand No answers on this topic |
Return on Investment | Agiloft | DeskXpand No answers on this topic |
ScreenShots | Agiloft Flexible Service Desk Suite Screenshots |