Coupa’s cloud-native Business Spend Management
(BSM) platform provides end-to-end processes
that helps drive collaboration
across for every business leader from supply chain, procurement,
finance, treasury, compliance, and IT and supply chain
leaders to help their companies to get the visibility and control they need to
spend smarter, mitigate risk, and improve
resilience. A
unified platform approach frees up IT from complex integrations to help
leaders deliver on these goals.
Personally, I feel AIR CRE Contracts are great for NNN leases. They get the point across and offer the language we need without much addition or revision. The lease offers extensive language that helps with future potential disputes and covers questions that may occur from the tenants end well. Example, who maintains what or who is responsible for certain items.
I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.
Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
We’ve been able to manage the implementation and maintenance with a very lean IT group.
Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.
I think I would rate AIR CRE Contracts has a pretty good usability rating. It is easy to use and simple to utilize, whether it comes down to leases, agency agreements, purchasing agreements, estoppels, or even just purchasing credits to create more agreements. I like that it is fillable, editable, and easy to find certain items when needed.
I believe I called in for AIR CRE Contracts support one time in the past. The program was not working and it turned out we needed to have both AIR CRE Contracts support and our Information technology (IT) department both work on it to get it working. While I did not fully interact with them, they were able to fix the issues with our IT department relatively smoothly
I think AIR CRE Contracts offers more of what we need for commerical real estate than Legal Templates. I feel there was more language qith the AIR CRE Contracts that protect the landlord and offer support, where as Legal Templates offered a broader scope of legal language. Obviously, having an attorney draft a specific lease template for a building is the best way to go but if you need something that can fit more types of leases/buildings AIR CRE Contracts seems to work the best for us.
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
