Likelihood to Recommend Airbase is suitable for companies that don't have very many legal entities. The features for multi-entity companies are inefficient, often requiring the user to look at only one entity at a time. That, coupled with requiring the company to prefund money into an Airbase account in order to use a physical corporate card or virtual card can be burdensome. Prefunding requires that you maintain cash in Airbase in order for the credit cards to be used, which in reality, is more like a debit card. And when using multiple entities, you have to have money in separate accounts. Therefore, you have to constantly monitor if you're balances are sufficient. There is a feature to auto load funds when the balance reaches a certain threshold, however, the loading of funds takes 5 business days. It was almost impossible to predict at what point wallet loads needed to be initiated, and therefore required a significant sum of cash to sit in Airbase accounts. There were instances where significant costs would come up, and our employees were unable to pay for them because the cash ran too low before the wallet load was completed.
Read full review If you are one person or managing 10, TermSync allows you to track what you and your team is working on. When to follow up with customers so that no one is missed. It allows you to see if each teammate is pulling their weight and getting done what needs to be done or if more help is needed. The Executive Metrics reports give you all the information for month end reporting and also shows you the weaknesses so you can motivate your team to excel in those areas.
Read full review Pros Uploading receipts is seamless and easy! I hardly ever have issues with this and the doc reader seems to work very well. Being able to see who needs to approve my reimbursement requests and adding notes/comments to reach out for questions or bump them as a reminder is a great feature. Email notifications are helpful and timely of knowing when an approver has approved my reports. Read full review The dashboard makes it easy to organize my daily work and to track customer contacts. TermSync makes it easy for our customers to communicate with us at a time the best works with their schedule. I love the credit reference reports. This saves us all the time of printing, completing and faxing credit reference reports. Read full review Cons The Airbase Invoice date syncs with the accounting system's current month date if the previous month is closed. Split expenses and attendees' departmental expense recording. We are currently collaborating with Airbase for a different look and applicability of this functionality. More filters to be added into the report creation and export. Read full review Reporting. It is hard for TermSync to create a report for every business type out there so you may need to have some things customized, but they are always willing to assist. The requirements needed to accept payments online requires some information that larger companies may not want to give out. Read full review Likelihood to Renew Airbase is a great solution, especially for smaller companies without an ERP that has an AP module. If an ERP was implemented, Airbase would be less valuable.
Read full review Usability See previous comments about some UI/UX features that can be improved: - Can't see full merchant name or approver in the desktop "Reimbursements" screen - Can't see or filter expenses by "Purpose" as a user - Receipt mgmt and submission in app could be less clunky
Read full review Reliability and Availability Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.
Read full review Performance Pages load fairly quickly - there are times where clearing the cache is necessary for the platform to function correctly.
Read full review Support Rating The customer support offered by Airbase has been top-notch; we could not have asked for anything more. They were accommodating during the onboarding process. They have always been quick to respond to any issue that we have faced. We get the sense that they are well-run and organized company.
Read full review Online Training Very effective training, fully educated admin users who were then able to train other users.
Read full review Implementation Rating The Airbase team was very helpful in importing our .csv files from our previous system. They provided a great overview of the system for the rest of the company and everyone got up to speed quickly.
Read full review Alternatives Considered We chose Airbase for the virtual cards and cashback. Having complete control over our software spending via virtual cards was important to us for several reasons, including security, audit, budgetary, etc. We knew it had functions for expenses and bill payments, so we thought we would switch to them, but we were slow to do so. We would have switched sooner if we had known how good these functions were and that they were better than their counterparts.
Read full review When researching for this type of product, I did reach out to other vendors. I worked closely with Billtrust in the past and they were lacking in this area when I was ready to make my move. It is my understanding that they have something very robust in the works but I can't say where that will fall on the cost spectrum. By comparison, other companies, like Get Paid had priced themselves right out of our market. TermSync gave us the tools we needed at a price we could afford in the least amount of time and very little assistance from our IT Group, which was a big relief.
Read full review Scalability It is very scalable among different departments in one company. We have not tried to use it yet with multiple entities so I cannot speak to that experience.
Read full review Return on Investment With Airbase, we are able to cut down on costly late fees with total insight into spending limits With approval workflows, we're able to cut down on uneccesary spending that can plague a budget With Airbase's Support Team, we feel like true partners Read full review Our over 60 day list has been reduced by more than 100 accounts. Our DSO is consistently trending lower. All of the customer notes are stored in one place saving time for everyone. Read full review ScreenShots