Consolidate 3 spend workflows into 1 and improve them all.
January 29, 2024

Consolidate 3 spend workflows into 1 and improve them all.

Chris Flaaten | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Premium

Overall Satisfaction with Airbase

We use Airbase for three different things: 1) Virtual credit cards: Get unique card per vendor, control budget, control approval workflow, easily cancel cards or change limits 2) Bill payments: Airbase doesn't really improve this much compared to our previous vendor, but UX is a bit better, approval workflows better implemented, and it is nice to reduce vendors. It also improves expense reporting in the Airbase to consolidate. 3) Expense reports from employees. Since all managers already approved spend in Airbase for cards and bills, getting rid of yet another vendor for expenses made a lot of sense. Also, here, the UX and approval workflows are well done.
  • User interfaces are intuitive, and I consider myself a superuser in Airbase despite not having any training.
  • Making requests for spend is very easy and also versatile.
  • Approval workflows are better than competitors.
  • While I give a lot of praise for the approval workflows, they could be even better for our use case.
  • I have bulk-uploaded receipts from a full year of software use, and only a few were assigned to the right transaction, so it seems there is room for improvement in the receipt-scan-pair functionality.
  • I would love to see a "date entered into Airbase" or "date opened for your approval" for bills. Sometimes, I get nagged about several old bills that I need to approve, and I have to do research to find out that I actually could not approve them until the day before or something like that.
  • The cashback makes Airbase pay for itself, so there's hardly any investment.
  • Being able to cut from 3 vendors to 1 saves us a lot of time.
  • Having more information in one vendor makes tracking expenses company-wide easier, saving time.
  • No more letting software costs run because whoever can remove the company card with the vendor has quit. This is rare, but it has happened—no more.
We chose Airbase for the virtual cards and cashback. Having complete control over our software spending via virtual cards was important to us for several reasons, including security, audit, budgetary, etc. We knew it had functions for expenses and bill payments, so we thought we would switch to them, but we were slow to do so. We would have switched sooner if we had known how good these functions were and that they were better than their counterparts.

Do you think Airbase delivers good value for the price?

Yes

Are you happy with Airbase's feature set?

Yes

Did Airbase live up to sales and marketing promises?

Yes

Did implementation of Airbase go as expected?

Yes

Would you buy Airbase again?

Yes

I honestly think Airbase is better at bills than Bill.com and better at expense reports than Expensify. So why did we spend so long shifting those out for Airbase? Despite having bought Airbase and using it for virtual credit cards, I have no idea. Airbase is awesome. It just needs a bit more flexibility in approval spend and better receipt recognition to be perfect.

Airbase Feature Ratings

Automated Accounts Payable Processes
9
Vendor Management
9
Customizable Approval Policies
7
Financial Document Management
7
Payment Status Tracking
10
Payment Audit Trail
10
Duplicate Bill Detection
9
Advanced OCR
Not Rated
Electronic Funds Transfer
8