Item: Airbase
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use Airbase to expense reimbursements as needed. I will travel for work or submit an expense for various benefits from time to time so the reimbursement flow is my main use case. It helps us allow employees to submit expense reports with ease and safety, assuming it allows for easier reporting and accounting as well when it comes to employee expenses. The scope of my use case is more so limited to the UI experience of setting up a bank account and utilizing reimbursement requests.

Pros and Cons

Uploading receipts is seamless and easy! I hardly ever have issues with this and the doc reader seems to work very well.
Being able to see who needs to approve my reimbursement requests and adding notes/comments to reach out for questions or bump them as a reminder is a great feature.
Email notifications are helpful and timely of knowing when an approver has approved my reports.

I think it could be valuable to have an option to transfer approved funds over a day or two faster from a reimbursement request. I know there is a higher cost for ACH transfers but maybe some people would opt in for a small fee?
I noticed the date it says I should expect to receive my funds from an approved request seems incorrect sometimes.
When submitting mileage expense reports, I noticed sometimes the route it gives me is not accurate to the route I took. It would be great to be able to modify the route (maybe similar to the google maps routing UI) so we could get reimbursed the proper amount.

Return on Investment

I'm just an employee that uses this for reimbursement requests, so for me, time back on focusing on my job as a software engineer instead of dealing with complicated expense reports. Specifically, the doc scanner is great.
Happier employees that know they have a reliable system to use to get the benefits and reimbursements from work-related expenses.
I'm sure it has helped employees not overspend as well. There are approval processes in place that are very clear on what the rules/boundaries are for us as employees. So managing spend I'm sure has improved.

Usability

I think the usability is great. The doc reader that transfers data to the related fields is awesome. The communication channels between the approver and requester is great too. I think the only thing holding me back from giving this a 10 out of 10 is sometimes the lack of clarity on when to see money in my bank account. Sometimes it will say I should see funds on Jan 3 but it doesn't actually show until the day after. Very minor though.

Alternatives Considered

Expensify and Benepass

I'm not a decision maker for choosing which vendor we use here. I believe Airbase was fairly new and my company was small as well, so they tend to like to partner with companies that have a lot of potential but the cost to use may be lower. We scale with you, I think, is the mindset.

Key Insights

Do you think Airbase delivers good value for the price?

Not sure

Are you happy with Airbase's feature set?

Yes

Did Airbase live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Airbase go as expected?

I wasn't involved with the implementation phase

Would you buy Airbase again?

Yes

Other Software Used

Benepass

Likelihood to Recommend

Airbase is great for reimbursement requests. The doc scanner works great so employees don't have to spend unnecessary time filling in too many details. The communication channels between the approver and the employee work great as well so you can stay on top of your expense report and not lose it in the mix.

I think it just needs some minor improvements to reach the level of other expense applications but I know this is a growing company, so with some more time I'm sure I would give them a 10/10 rating.

Easy to use expense system!

Software Version

Overall Satisfaction with Airbase