Aisera vs. Freshchat
Aisera vs. Freshchat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Aisera | N/A | Aisera's Conversational AI solution provides immersive and engaging multi-turn conversational experiences to users with full voice, chat, and text support. Leveraging NLU Search and unsupervised NLP to deliver speedy remediation of knowledge requests for immediate self-service resolutions with zero lag time. With self-service, the right answers are provided to users, improving CSAT and NPS. Goals: - Reduce MTTR to 50 sec. - Increase CSAT/NPS up to 50% - 80% of requests are self… | N/A | |
Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user |
Aisera | Freshchat | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Aisera | Freshchat | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Aisera | Freshchat | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (24 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (2 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Aisera | Freshchat | |
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Likelihood to Recommend | AISERA No answers on this topic | Freshworks Inc |
Pros | AISERA No answers on this topic | Freshworks Inc |
Cons | AISERA No answers on this topic | Freshworks Inc |
Likelihood to Renew | AISERA No answers on this topic | Freshworks Inc |
Usability | AISERA No answers on this topic | Freshworks Inc |
Support Rating | AISERA No answers on this topic | Freshworks Inc |
Implementation Rating | AISERA No answers on this topic | Freshworks Inc |
Alternatives Considered | AISERA No answers on this topic | Freshworks Inc |
Return on Investment | AISERA No answers on this topic | Freshworks Inc |
ScreenShots | Aisera Screenshots |