Akita vs. Get Amity (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Akita
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base. The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their customer data. According to the vendor, Akita has a powerful segmentation tool at its core, enabling you to group…
$100
per user
Get Amity (discontinued)
Score 9.2 out of 10
Small Businesses (1-50 employees)
Amity was a customer success software designed to sense changes in customer health or rhythms, recommend the right actions and measure effectiveness. The software is discontinued.N/A
Pricing
AkitaGet Amity (discontinued)
Editions & Modules
Professional
$100.00
per user
No answers on this topic
Offerings
Pricing Offerings
AkitaGet Amity (discontinued)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details2 user minimum.
More Pricing Information
Community Pulse
AkitaGet Amity (discontinued)
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
AkitaGet Amity (discontinued)
Security
Comparison of Security features of Product A and Product B
Akita
-
Ratings
Get Amity (discontinued)
8.0
1 Ratings
9% below category average
Role-based user permissions00 Ratings8.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Akita
-
Ratings
Get Amity (discontinued)
9.5
1 Ratings
10% above category average
API00 Ratings10.01 Ratings
Integration with Salesforce.com00 Ratings9.01 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Akita
-
Ratings
Get Amity (discontinued)
9.0
1 Ratings
3% above category average
Product usage00 Ratings9.01 Ratings
Help desk / support tickets00 Ratings9.01 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Akita
-
Ratings
Get Amity (discontinued)
9.0
1 Ratings
8% above category average
Customer profiles00 Ratings10.01 Ratings
Automated workflow00 Ratings9.01 Ratings
Internal collaboration00 Ratings8.01 Ratings
Customer health scoring00 Ratings10.01 Ratings
Customer segmentation00 Ratings8.01 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Akita
-
Ratings
Get Amity (discontinued)
8.0
1 Ratings
3% below category average
Customer health trends00 Ratings6.01 Ratings
Engagement analytics00 Ratings9.01 Ratings
Revenue forecasting00 Ratings7.01 Ratings
Dashboards00 Ratings10.01 Ratings
Best Alternatives
AkitaGet Amity (discontinued)
Small Businesses
Intercom
Intercom
Score 8.7 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AkitaGet Amity (discontinued)
Likelihood to Recommend
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
AkitaGet Amity (discontinued)
Likelihood to Recommend
Akita
No answers on this topic
Discontinued Products
  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Read full review
Pros
Akita
No answers on this topic
Discontinued Products
  • Service
  • Data mapping
  • Displays data
Read full review
Cons
Akita
No answers on this topic
Discontinued Products
  • Some times it's too much customization
  • Better ways to take care of upsells
Read full review
Alternatives Considered
Akita
No answers on this topic
Discontinued Products
Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Read full review
Return on Investment
Akita
No answers on this topic
Discontinued Products
  • Faster churn indicators
Read full review
ScreenShots

Akita Screenshots

Screenshot of Account View: Akita aggregates your customer data from 100+ SaaS tools providing a 360-degree view of each customer.Screenshot of Customer Success Manager (CSM) Inbox: See what's most important and support your customers proactively.Screenshot of Customer Lifecycle Management: Visualize and track the progress of your customers through custom-defined lifecycle stages.Screenshot of Customizable and Shareable Dashboards: Give your CSMs a high-level view of the health of their accounts. Build multiple dashboards and share them with your teammates.

Get Amity (discontinued) Screenshots

Screenshot of Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.Screenshot of Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.Screenshot of To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.Screenshot of Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.Screenshot of You’ll never be surprised because Amity provides real time insights that are tailor-made for your business.Screenshot of SmartPlaybooks™ enables your team to provide the right action at the right time.