Akita vs. Freshsuccess
Akita vs. Freshsuccess
Product | Rating | Most Used By | Product Summary | Starting Price |
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Akita | Mid-Size Companies (51-1,000 employees) | Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base. The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their customer data. According to the vendor, Akita has a powerful segmentation tool at its core, enabling you to group… | $100 per user | |
Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | 2 user minimum. | — | ||||||||||||||
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Akita | Freshsuccess | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Akita | Freshsuccess | |
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Likelihood to Recommend | - (0 ratings) | 6.3 (6 ratings) |
Akita | Freshsuccess | |
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Likelihood to Recommend | Akita No answers on this topic | Freshworks Inc |
Pros | Akita No answers on this topic | Freshworks Inc |
Cons | Akita No answers on this topic | Freshworks Inc |
Alternatives Considered | Akita No answers on this topic | Freshworks Inc |
Return on Investment | Akita No answers on this topic | Freshworks Inc |
ScreenShots | Akita Screenshots | Freshsuccess Screenshots |