What users are saying about
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Top Rated
492 Ratings
58 Ratings
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Score 8.6 out of 100

DocuSign

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Top Rated
492 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Alfresco Content Services

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
Anonymous | TrustRadius Reviewer

DocuSign

It's great to have DocuSign when you need to send a client a purchase agreement and disclosures to sign but don't have the time to do it in person or you don't have a printer and scanner to used to attain the documents. It looks it very easy to send things on the go
Mallorie Kragt | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Alfresco Content Services
8.1
DocuSign
Content capture & imaging
Alfresco Content Services
5.5
DocuSign
File sync, storage & archiving
Alfresco Content Services
9.3
DocuSign
Document management
Alfresco Content Services
9.9
DocuSign
Records management
Alfresco Content Services
8.6
DocuSign
Content search & retrieval
Alfresco Content Services
9.8
DocuSign
Enterprise content collaboration
Alfresco Content Services
8.6
DocuSign
Content publishing & creation
Alfresco Content Services
7.0
DocuSign
Security, risk management & information governance
Alfresco Content Services
9.1
DocuSign
Contract lifecycle management
Alfresco Content Services
7.6
DocuSign
Automated workflows
Alfresco Content Services
9.2
DocuSign
Artificial intelligence
Alfresco Content Services
8.0
DocuSign
Mobile support
Alfresco Content Services
3.9
DocuSign
Integration
Alfresco Content Services
9.3
DocuSign

Pros

Alfresco Content Services

  • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
  • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
  • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Julie Henn | TrustRadius Reviewer

DocuSign

  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
Michele Roy | TrustRadius Reviewer

Cons

Alfresco Content Services

  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
Anonymous | TrustRadius Reviewer

DocuSign

  • You have to purchase a subscription and unless you really need to originate a lot of documents, it's not cost-effective to maintain the subscription. It would be better to have a subscription that allows you to purchase a bundle of say, ten documents and then use them as needed for the occasional user.
  • You'll be hard-pressed to find anything negative from users other than the price.
Kenneth Hess | TrustRadius Reviewer

Likelihood to Renew

Alfresco Content Services

Alfresco Content Services 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
Anonymous | TrustRadius Reviewer

DocuSign

DocuSign 10.0
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD | TrustRadius Reviewer

Usability

Alfresco Content Services

Alfresco Content Services 5.0
Based on 1 answer
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
Anonymous | TrustRadius Reviewer

DocuSign

DocuSign 9.0
Based on 10 answers
The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.
Anonymous | TrustRadius Reviewer

Support Rating

Alfresco Content Services

Alfresco Content Services 8.0
Based on 3 answers
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
Anonymous | TrustRadius Reviewer

DocuSign

DocuSign 8.8
Based on 98 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer | TrustRadius Reviewer

Implementation Rating

Alfresco Content Services

Alfresco Content Services 9.0
Based on 2 answers
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
Anonymous | TrustRadius Reviewer

DocuSign

DocuSign 9.6
Based on 15 answers
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alfresco Content Services

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
Anonymous | TrustRadius Reviewer

DocuSign

At the time we picked DocuSign as it was familiar and appeared low-cost when you are just an entry user with only a few envelopes. Now that we see our costs going from even $480 / year to $9,000 / year we are working hard to look at other packages and get away from this absurdity.
Robert Bridgham | TrustRadius Reviewer

Return on Investment

Alfresco Content Services

  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
Jeff Neeve | TrustRadius Reviewer

DocuSign

  • In real estate we all ways say time kills deals so if we can get a document out the door, have it reviewed and signed by multiple parties simultaneously, it helps us ensure deals are completed quickly.
  • More than half our deals are executed electronically which saves time in the car, paper and hassle.
Amanda Kraft | TrustRadius Reviewer

Screenshots

Alfresco Content Services

Pricing Details

Alfresco Content Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alfresco Content Services Editions & Modules

Additional Pricing Details

DocuSign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DocuSign Editions & Modules

Edition
Personal$151
Standard$401
Business Pro$601
Advanced SolutionsCustom Pricing
Real Starter$153
DocuSign for Realtors$353
  1. per month
  2. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Alfresco Content Services
8.6
DocuSign
8.9

Likelihood to Renew

Alfresco Content Services
9.0
DocuSign
10.0

Usability

Alfresco Content Services
5.0
DocuSign
9.0

Reliability and Availability

Alfresco Content Services
DocuSign
10.0

Performance

Alfresco Content Services
DocuSign
9.0

Support Rating

Alfresco Content Services
8.0
DocuSign
8.8

Implementation Rating

Alfresco Content Services
9.0
DocuSign
9.6

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