What users are saying about
58 Ratings
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Score 8.6 out of 100
45 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Alfresco Content Services

If you have regulatory or business needs that require saving email into Alfresco and you are using Outlook for Mac, you may need to perform significant customization to make it work. Additionally, if you will have users that will be members to a large numbers of sites over time, you need to thoroughly explore what functionality will be degraded or lost and how to mitigate the impact. Other than these two scenarios, I cannot think of any scenarios where Alfresco would not be well suited to an organization's needs.
Anonymous | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS is the perfect tool for a company that is looking to keep their website updated. The simple to use tools and templates means updating and creating new pages is easy. The WYSIWYG editor is a nice feature, however, for accessibility, there should be some more guidance on what is suitable to be used on the CMS.
Debbie Marshall | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

Alfresco Content Services
8.1
Umbraco CMS
Content capture & imaging
Alfresco Content Services
5.5
Umbraco CMS
File sync, storage & archiving
Alfresco Content Services
9.3
Umbraco CMS
Document management
Alfresco Content Services
9.9
Umbraco CMS
Records management
Alfresco Content Services
8.6
Umbraco CMS
Content search & retrieval
Alfresco Content Services
9.8
Umbraco CMS
Enterprise content collaboration
Alfresco Content Services
8.6
Umbraco CMS
Content publishing & creation
Alfresco Content Services
7.0
Umbraco CMS
Security, risk management & information governance
Alfresco Content Services
9.1
Umbraco CMS
Contract lifecycle management
Alfresco Content Services
7.6
Umbraco CMS
Automated workflows
Alfresco Content Services
9.2
Umbraco CMS
Artificial intelligence
Alfresco Content Services
8.0
Umbraco CMS
Mobile support
Alfresco Content Services
3.9
Umbraco CMS
Integration
Alfresco Content Services
9.3
Umbraco CMS

Security

Alfresco Content Services
Umbraco CMS
7.2
Role-based user permissions
Alfresco Content Services
Umbraco CMS
7.2

Platform & Infrastructure

Alfresco Content Services
Umbraco CMS
6.2
API
Alfresco Content Services
Umbraco CMS
6.9
Internationalization / multi-language
Alfresco Content Services
Umbraco CMS
5.6

Web Content Creation

Alfresco Content Services
Umbraco CMS
6.9
WYSIWYG editor
Alfresco Content Services
Umbraco CMS
5.4
Code quality / cleanliness
Alfresco Content Services
Umbraco CMS
7.0
Admin section
Alfresco Content Services
Umbraco CMS
7.5
Page templates
Alfresco Content Services
Umbraco CMS
7.1
Library of website themes
Alfresco Content Services
Umbraco CMS
4.8
Mobile optimization / responsive design
Alfresco Content Services
Umbraco CMS
7.7
Publishing workflow
Alfresco Content Services
Umbraco CMS
7.9
Form generator
Alfresco Content Services
Umbraco CMS
7.8

Web Content Management

Alfresco Content Services
Umbraco CMS
6.9
Content taxonomy
Alfresco Content Services
Umbraco CMS
7.6
SEO support
Alfresco Content Services
Umbraco CMS
8.1
Bulk management
Alfresco Content Services
Umbraco CMS
6.2
Availability / breadth of extensions
Alfresco Content Services
Umbraco CMS
6.7
Community / comment management
Alfresco Content Services
Umbraco CMS
5.9

Pros

Alfresco Content Services

  • Integration with other applications, namely Drupal and Moodle, was simple and works beautifully.
  • The UI is intuitive, clean, and friendly. Users have required little training for basic functionality.
  • We have been pleased with the overall system performance of Alfresco Enterprise Content Management.
Julie Henn | TrustRadius Reviewer

Umbraco CMS

  • Plugins - as an open source CMS, Umbraco is very customizable and flexible to the needs of the organization
  • Publishing - Umbraco has powerful tools for publishing
  • Media hosting
Jason Kelly | TrustRadius Reviewer

Cons

Alfresco Content Services

  • Alfresco Process Services and Alfresco Application Development Framework integration makes for best functionality/application of ECM.
  • Use case alignment - Marketing content and documentation of specific business requirements and user stories being available as reference material/documentation.
  • Integration with multiple silos for content.
Anonymous | TrustRadius Reviewer

Umbraco CMS

  • Umbraco can initially be challenging for new users with limited or no development experience. After initial installation, there is a lot more work required to 'see' a site.
  • Umbraco isn't stable. For example, even on a fresh new site sometimes you'll get errors when trying to save something in the admin panel. It's not common, but it happens often enough to be annoying.
  • No out of the box contact forms. Umbraco sells their forms plugin that we've used in the past, but the plugin is disappointing. It isn't well maintained and it's very buggy. Making a new contact form with the paid plugin can take a lot of time to get everything right (fields, validation, confirmation emails, etc). This is especially frustrating for new users.
  • Documentation / resource links frequently 404. Umbraco seems to change their site URLs often enough that, when you encounter an issue, you're likely to find a number of bad links in Google's search results. This makes it difficult to research solutions to a problem.
  • Posts often go unanswered or without resolution in their community support forums. Hopefully this will improve as the community grows.
  • The update process is clumsy at best. Many people are familiar with the simple WordPress upgrade button for the core and plugins. This doesn't exist at all for Umbraco. Instead, you'll need to select specific files to overwrite and potentially update any old code references.
  • Migration between development environments is clumsy. Umbraco offers a premium plugin to address this because, as they state on the premium plugin page, deployments are "complicated, headache-inducing"
Matthew Hardesty | TrustRadius Reviewer

Likelihood to Renew

Alfresco Content Services

Alfresco Content Services 9.0
Based on 9 answers
As per the current market and the line of products that are available for content and document management system, Alfresco is a very good option compared to other systems in terms of features and cost. Plus the community support is great. Also since the product is open source, it can be extended or understood in a better way.
Anonymous | TrustRadius Reviewer

Umbraco CMS

No score
No answers yet
No answers on this topic

Usability

Alfresco Content Services

Alfresco Content Services 5.0
Based on 1 answer
Alfresco Content Services' UI has never been its strength from the beginning. Therefore, rating it from a usability standpoint, I will not rank it high. However, Alfresco Content Services can easily be integrated with any application and leveraged as a backend CMS or DM system. With the new Angular-based UI approach, it's very much possible to create custom UI on top of it as required.
Anonymous | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS 4.0
Based on 1 answer
Many end users will be overwhelmed with the admin interface. Some common functions are buried in menus
Matthew Hardesty | TrustRadius Reviewer

Reliability and Availability

Alfresco Content Services

No score
No answers yet
No answers on this topic

Umbraco CMS

Umbraco CMS 7.0
Based on 1 answer
Occasionally, errors will appear in the admin that make it impossible to work without developer support.
Matthew Hardesty | TrustRadius Reviewer

Performance

Alfresco Content Services

No score
No answers yet
No answers on this topic

Umbraco CMS

Umbraco CMS 3.0
Based on 1 answer
Working in the admin panel (adding / reviewing / editing content) is very slow.The public facing site speed is dependent on what the pages are doing and how well the code was written (whether it is optimized for speed).
Matthew Hardesty | TrustRadius Reviewer

Support Rating

Alfresco Content Services

Alfresco Content Services 8.0
Based on 3 answers
I am not big fan of Alfresco Content Services' support; it works on its own speed and sometimes it becomes challenging to achieve business needs. However, I appreciate regular delivery of security patches and updates
Anonymous | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS 2.0
Based on 1 answer
Support for Umbraco-owned paid plugins is nonexistent.
Matthew Hardesty | TrustRadius Reviewer

Online Training

Alfresco Content Services

No score
No answers yet
No answers on this topic

Umbraco CMS

Umbraco CMS 3.0
Based on 1 answer
Online training is often based on older versions of the platform. So, you'll have to fill in the gaps on your own.
Matthew Hardesty | TrustRadius Reviewer

Implementation Rating

Alfresco Content Services

Alfresco Content Services 9.0
Based on 2 answers
Process was relatively smooth and overall, downtime minimal. MSI was very responsive to our needs and made the transition easier than it otherwise might have been.
Anonymous | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS 7.0
Based on 1 answer
Spend the time to wireframe the content structure prior to diving in. This helps speed the process of implementation and it serves as documentation for end users.
Matthew Hardesty | TrustRadius Reviewer

Alternatives Considered

Alfresco Content Services

All software has some pros and some cons. Alfresco has some good pluses, and suits our environment very well. It fit perfectly in the place that we are working on. That is why we decided to go with this software. Overall, the kind of content management that needs to be done in an organization is what would determine which software to use.
Anonymous | TrustRadius Reviewer

Umbraco CMS

There is not really an alternative when it comes to CMS based on ASP.Net (MVC4 with Razor). There are a few frameworks, like Booststrap; however framework is not content management system. I will compare it to Drupal, because the second one is well known. Against Drupal, Umbraco is very clean and fast framework/CMS. It does not have as much of big community, support or range of plugins as Drupal.
Filip Witkowski | TrustRadius Reviewer

Scalability

Alfresco Content Services

No score
No answers yet
No answers on this topic

Umbraco CMS

Umbraco CMS 4.0
Based on 1 answer
Without significant development, the product does not scale well.
Matthew Hardesty | TrustRadius Reviewer

Return on Investment

Alfresco Content Services

  • Instant document lookup - No paper files to mail which saves in all areas of postage, truck delivery, physical storage warehouse space, printing, etc
  • No longer losing important documents - Previously with paper files things would go missing and those could be costly reports/assessments.
  • Ability to secure documents and provide access to only those who should be allowed to see that content
Jeff Neeve | TrustRadius Reviewer

Umbraco CMS

  • It's a .net solution and we program in .net so it was faster
  • thanks to their good SEO, we have more leads
Jakub Wilk | TrustRadius Reviewer

Screenshots

Alfresco Content Services

Pricing Details

Alfresco Content Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Alfresco Content Services Editions & Modules

Additional Pricing Details

Umbraco CMS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Umbraco CMS Editions & Modules

On-premise Edition
Umbraco Free$0
Umbraco Professional$5,0002
Umbraco Enterprise5000+2
  1. per year
SaaS Edition
Umbraco Cloud Starter$391
Umbraco Cloud Standard$2091
Umbraco Cloud Professional$5691
Umbraco Cloud Enterprise5000+1
Umbraco Heartcore Mini$491
Umbraco Heartcore Starter$2391
Umbraco Heartcore Professional$9991
Umbraco Heartcore Enterprise1000+1
  1. per month
Additional Pricing Details
The Umbraco CMS and all of its core features are the same across all plans. The paid on-premise plans includes support, onboarding, licenses to add-on products (Umbraco Forms, Umbraco Courier, Umbraco TV) as well as a discount on developer training courses. Umbraco Cloud is the CMS hosted on Azure Cloud servers with automated upgrades, unlimited hosting and smooth deployments. All features can be found on Umbraco.com. Umbraco Heartcore is the managed Headless SaaS version of Umbraco.

Rating Summary

Likelihood to Recommend

Alfresco Content Services
8.6
Umbraco CMS
8.3

Likelihood to Renew

Alfresco Content Services
9.0
Umbraco CMS

Usability

Alfresco Content Services
5.0
Umbraco CMS
4.0

Reliability and Availability

Alfresco Content Services
Umbraco CMS
7.0

Performance

Alfresco Content Services
Umbraco CMS
3.0

Support Rating

Alfresco Content Services
8.0
Umbraco CMS
2.0

Online Training

Alfresco Content Services
Umbraco CMS
3.0

Implementation Rating

Alfresco Content Services
9.0
Umbraco CMS
7.0

Scalability

Alfresco Content Services
Umbraco CMS
4.0

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