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Top Rated
679 Ratings

AlienVault USM

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Top Rated
679 Ratings
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Score 7.5 out of 100
87 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

AlienVault USM

At this point I'm saying a 4. While the marketing material make it appear to be easy to use and it was relatively easy to set up, as previously mentioned, each event description is based upon the individual asset making it nearly impossible for the administrator to be a SME for each asset. For example, if one of the assets reporting is a router, the administrator monitoring alerts would need to know what the various events are that can be triggered as an event for the particular router; however, if the asset is a workstation, the administrator would need to know the various events that are triggered for workstations.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you.If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.
Chris Hecox | TrustRadius Reviewer

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.2
Webroot Business Endpoint Protection
Centralized event and log data collection
AlienVault USM
7.1
Webroot Business Endpoint Protection
Correlation
AlienVault USM
7.7
Webroot Business Endpoint Protection
Event and log normalization
AlienVault USM
7.7
Webroot Business Endpoint Protection
Deployment flexibility
AlienVault USM
6.7
Webroot Business Endpoint Protection
Integration with Identity and Access Management Tools
AlienVault USM
6.9
Webroot Business Endpoint Protection
Custom dashboards and views
AlienVault USM
6.9
Webroot Business Endpoint Protection
Host and network-based intrusion detection
AlienVault USM
7.7
Webroot Business Endpoint Protection

Endpoint Security

AlienVault USM
Webroot Business Endpoint Protection
9.1
Anti-Exploit Technology
AlienVault USM
Webroot Business Endpoint Protection
8.6
Endpoint Detection and Response (EDR)
AlienVault USM
Webroot Business Endpoint Protection
9.5
Centralized Management
AlienVault USM
Webroot Business Endpoint Protection
9.0
Hybrid Deployment Support
AlienVault USM
Webroot Business Endpoint Protection
9.1
Infection Remediation
AlienVault USM
Webroot Business Endpoint Protection
9.5
Vulnerability Management
AlienVault USM
Webroot Business Endpoint Protection
9.1
Malware Detection
AlienVault USM
Webroot Business Endpoint Protection
8.9

Pros

AlienVault USM

  • AlienVault USM is simple and easy to deploy. Sensors can be deployed in as little as 15 minutes through the setup wizard.
  • The USM UI is easy to understand. I've trained multiple analysts who are able to perform their duties on their first day, in part because of USM Anywhere's ease of use.
  • Top-notch built-in compliance templates and reporting features.
Matthew Stacks | TrustRadius Reviewer

Webroot Business Endpoint Protection

  • It is very light weight and does not tax the computers resources
  • Has a quick scan and does not take forevere when scanning
  • It's central management on the web makes it easy to use and gives tons of control for Admins
Anonymous | TrustRadius Reviewer

Cons

AlienVault USM

  • Personally, I've wished I could purchase a service that would configure AV for my environment. I get a lot of traffic on a daily basis and I almost need to hire an analyst that just works on AV.
  • Some of the filters when looking for a specific alert aren't that easy to use.
Christian Holton | TrustRadius Reviewer

Webroot Business Endpoint Protection

  • Webroot could do a better job of working on their integration partnerships with companies like LabTech (now known as Automate). Many times we make it through 2 or 3 levels of support before one of the parties says "oh well you need to talk to LabTech about this" or vice versa. That can be frustrating for partners when trying to understand and resolve issues between the two applications.
  • Cryptolocker/ransomware is a hot topic and I will say that Webroot has provided us with adequate protection when we first started using in 2014. I understand the complexities and challenges AV companies face with new threats being created everyday. I do want to point out that there have been instances where Webroot has not been able to stop one of those types of attacks. After talking with support - it was clear that they had no good answer as to why that particular threat was not stopped and quarantined.
  • Support for the enterprise side of Webroot can be daunting at times. Response times are hit or miss depending on the severity of the issue. Sometimes you get a great support engineer who will go above and beyond - sometimes I ask myself how this person is even employed with the lack of communication skills or actual interest in helping resolve partner issues.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Likelihood to Renew

AlienVault USM

AlienVault USM 6.4
Based on 19 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein | TrustRadius Reviewer

Webroot Business Endpoint Protection

Webroot Business Endpoint Protection 10.0
Based on 6 answers
It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.
Anonymous | TrustRadius Reviewer

Usability

AlienVault USM

AlienVault USM 6.9
Based on 35 answers
Once you are able to navigate the different panels, finding what you need is quite easily. Before getting used it it can be a bit of challenge .Each panel is quite well laid out and the filtering search capabilities are quite strong.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

Webroot Business Endpoint Protection 10.0
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

AlienVault USM

AlienVault USM 6.4
Based on 3 answers
We do have issues with maintenance on the AlienVault USM as the disk fills up from time to time with other data sources. Sources for scanning logs and net flow data isn't calculated in regular disk maintenance and can easily fill up our disk if we do not keep an eye on it with some custom Nagios plugins. The system does properly trim logging data from logging sources properly.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

Webroot Business Endpoint Protection 10.0
Based on 2 answers
No answer on this topic is available.

Performance

AlienVault USM

AlienVault USM 7.3
Based on 3 answers
With the latest release of AlienVault USM overall performance has not been an issue. We have noticed single source events per second does not scale well with the overall system. 2,000eps on a vmware system with a single source produces delays of up to an hour for us. Pages, reporting and even raw log searches are rather quick though.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

Webroot Business Endpoint Protection 10.0
Based on 4 answers
No answer on this topic is available.

Support Rating

AlienVault USM

AlienVault USM 7.3
Based on 28 answers
The support we received from alienvault was excellent. They went above and beyond in making sure everything was working as it needed to be. They REALLY want their product implementation to be a success and our security goals be achieved. They are like a member of our security team.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

Webroot Business Endpoint Protection 9.1
Based on 11 answers
Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.
Michael Cattano | TrustRadius Reviewer

In-Person Training

AlienVault USM

AlienVault USM 4.5
Based on 1 answer
I did not have any experience with "in person" training directly. The free online classes offered for a half a day are based on the actual training offered. These little teasers are very good and well worth your time to learn a few quick and dirty ways of getting more information from your SIEM
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

No score
No answers yet
No answers on this topic

Online Training

AlienVault USM

AlienVault USM 8.5
Based on 6 answers
It was very well organized and helpful in using the product to the fullest extent. The instructor allowed time for folks who were involved with managed services to receive tuning tips in order to better support their customers. In addition, the course materials were automatically updated when the new version came out.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

No score
No answers yet
No answers on this topic

Implementation Rating

AlienVault USM

AlienVault USM 6.4
Based on 39 answers
AlienVault USM was a very simple to implement and get up and running. We started with a trial version and had that up and going within an hour of receiving email instructions from the sales engineer. We never had to contact support to get the system up and going. It was extremely easy to convert over to a full license once we started with a paid version.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

No score
No answers yet
No answers on this topic

Alternatives Considered

AlienVault USM

Splunk's ES is a paid add-on on top of an already pricey product. Finding a MSSP that supports Splunk and isn't a 6 figure annual commitment seems unlikely. LogRhythm did not have a cloud-based solution when we were considering SIEMs. Fantastic product though and have a good MSSP base.Devo did not have a MSSP partner base when we looked. Their product is fantastic too.AlienVault USM has good partners to choose from as well as an affordable cloud model, that's why we chose it.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

While we consider alternatives from time to time when putting together our budget, we haven't felt the need to thoroughly test a competitor since webroot has been working well for us and we are comfortable with the pricing.
Alan Richtmyer | TrustRadius Reviewer

Scalability

AlienVault USM

AlienVault USM 6.3
Based on 3 answers
The AlienVault USM is not very scalable. Some scalability can be achieved by installing additional sensors, but this only offers 500eps per sensor and is still overall limited by the installation type of VM or physical. We have also noticed the EPS (events per second) is rated overall and not towards a single source. A single source on a very healthy VMware partition tops out at 2,000eps for us, no matter how we configure it. Maybe this is a problem of the 5.2 release?
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

Webroot Business Endpoint Protection 10.0
Based on 1 answer
Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.
Christopher Audie | TrustRadius Reviewer

Return on Investment

AlienVault USM

  • Once you hit the 150 asset mark, you have to jump to their unlimited license. There is no middle ground. We were only 10 or so assets above the 150 so we had to chose to either not monitor those assets or pay the price of the upgrade.
  • AlienVault brings all the information to one place which makes it much quicker to track down problems.
Anonymous | TrustRadius Reviewer

Webroot Business Endpoint Protection

  • It has had a positive impact. We're getting a great deal on it through Connectwise.
  • It has kept viruses out of our systems very reliably so that saves us a lot of headaches and time wasted and loss of customer trust.
James Buchholz | TrustRadius Reviewer

Screenshots

Webroot Business Endpoint Protection

Pricing Details

AlienVault USM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

AlienVault USM Editions & Modules

Edition
Essentials$1,0751
Standard$1,6951
Premium$2,5951
  1. per month
Additional Pricing Details

Webroot Business Endpoint Protection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Webroot Business Endpoint Protection Editions & Modules

Edition
Webroot Business Endpoint Protection$301
  1. per seat/per year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AlienVault USM
7.6
Webroot Business Endpoint Protection
9.5

Likelihood to Renew

AlienVault USM
6.4
Webroot Business Endpoint Protection
10.0

Usability

AlienVault USM
6.9
Webroot Business Endpoint Protection
10.0

Reliability and Availability

AlienVault USM
6.4
Webroot Business Endpoint Protection
10.0

Performance

AlienVault USM
7.3
Webroot Business Endpoint Protection
10.0

Support Rating

AlienVault USM
7.3
Webroot Business Endpoint Protection
9.1

In-Person Training

AlienVault USM
4.5
Webroot Business Endpoint Protection

Online Training

AlienVault USM
8.5
Webroot Business Endpoint Protection

Implementation Rating

AlienVault USM
6.4
Webroot Business Endpoint Protection

Scalability

AlienVault USM
6.3
Webroot Business Endpoint Protection
10.0

Add comparison